Top Reasons to Apply
- Industry-leading retirement benefit: Up to 15% company 401(k) contribution with no match required
- Lead and develop a team that directly impacts customer satisfaction and retention
- Highly visible leadership role with opportunities to influence department performance
- Join a stable, family-owned company with more than 60 years of success
- Opportunity to drive process improvements and elevate the customer experience
Job Details
- Customer Solutions Department
- Monday – Friday, 8 a.m. – 5 p.m.
What You’ll Get
- Up to 15% 401(k) contribution (no match required)
- Competitive salary (based on experience)
- Health, dental and vision insurance
- Career growth and leadership development opportunities
- Supportive, team-oriented work environment
What Makes Granger Different
- People-First Culture: We invest in coaching, development and career growth
- Commitment to Service: Delivering exceptional experiences to customers and communities
- Collaborative Environment: Work closely with operations, accounting and leadership teams
- Stability & Growth: More than 60 years of success with continued investment in people and innovation
Why Join Granger
If you’re ready to move beyond managing daily customer service issues and want the opportunity to develop employees, influence departmental performance and drive meaningful improvements to the customer experience, Granger offers the support, stability and visibility to help you succeed. You’ll lead a talented team, collaborate with leaders across the organization and build your career with a company that invests in both its people and their future—including an industry-leading 401(k) contribution of up to 15%.
What You’ll Do
Customer Solutions Leadership
- Supervise customer solutions representatives and CSR leads
- Hire, onboard, train and develop team members
- Conduct performance evaluations and wage reviews
- Provide ongoing coaching, feedback and professional development
- Foster accountability through clear goals, expectations and performance management practices
Process Improvement & Performance Management
- Analyze team performance and service metrics
- Prepare reports and provide updates to the customer solutions manager and other leadership
- Assist in developing training programs, procedures and onboarding materials
- Monitor special projects and ensure deadlines and objectives are achieved
- Identify opportunities to improve service quality, efficiency and customer satisfaction
Cross-Functional Collaboration
- Work with Operations and Accounting to resolve customer concerns
- Support department initiatives and administrative projects
- Collaborate across teams to improve the overall customer experience
- Serve as a resource for escalated account situations and operational challenges
Key Skills & Expertise
- Customer service leadership
- Call center operations management
- Team coaching and development
- Workforce scheduling and resource planning
- Quality assurance and customer experience improvement
- Conflict resolution and escalated issue management
- Process improvement and continuous improvement
- Microsoft 365 proficiency
- Customer relationship management (CRM) software experience
What We’re Looking For
- High school diploma or GED required
- Minimum 4 years of experience in customer service, call center operations or a related field within the last five years
- Minimum 2 years of supervisory experience in a call center, customer service environment or equivalent leadership role
- Intermediate proficiency in Microsoft 365 applications
- Experience with customer relationship management (CRM) systems
- Strong communication, coaching and leadership skills
- Ability to analyze problems, make sound decisions and drive results
- Demonstrated ability to lead teams through change and develop employee performance
Safety Sensitive Information
This position is designated safety-sensitive. The associate will operate a vehicle or other equipment on behalf of Granger Waste Services as an essential function of their job and must comply with all applicable safety and drug and alcohol policies.
About Granger Waste Services
Working at Granger Waste Services isn’t just a career-it’s a calling. Guided by the Golden Rule, we’re committed to caring for our customers, our communities and each other. If you’re ready to make a difference while building a rewarding career, we’d love to have you on our team.
If you're an experienced customer service leader who enjoys coaching teams, solving problems and delivering exceptional customer experiences, we'd love to hear from you. Apply today and grow your career with Granger.
Required
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High School Diploma or better in General Studies
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
