Top 5 Client success Jobs in Lansing, Mi

Client Success Specialist
greenpath, inc. —East Lansing, MI
- $16.50 - $18.38 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
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10d
Customer Success Manager
Nortek Air Solutions, LLC —Lansing, MI
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply

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Client Success Specialist

greenpath, inc. -
East Lansing, MI

Quick Apply

Job Details

Full-time
$16.50 - $18.38 an hour
10 days ago

Qualifications

Spanish
Managing customer accounts
Account maintenance
Phone communication
Debt management advisory services
English
Mid-level
Windows
Managing clients in a customer support role
Managing clients in a finance role
Financial records management
Financial records review
Financial record maintenance
Organizational skills
Computer skills
CRM system proficiency
Deposits
Debt management
Cross-functional collaboration
Associate's degree
Account management
Communication skills
Financial compliance
Client interaction via phone calls

Full Job Description

Join Our Mission-Driven Team as a Client Success Specialist

Location: Remote
Employment Type: Full-Time
Department: Client Services

Training Start Date: August 31st, 2026 (Training is mandatory)

About the Role

At GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you’ll be the heart of our mission—supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.

You’ll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you’re passionate about delivering exceptional service and making a real difference, we want to hear from you!

Video - Meet The Hiring Team: Linda, Leslie, & Tiffany

What You’ll Do

Provide top-tier support via phone to clients on our Debt Management Program.
Taking back-to-back calls in a call center environment.
Support client accounts and ensure seamless account management.
Manage proposals, payments, deposits, and creditor communications.
Proactively review client accounts to identify and resolve issues
Maintain accurate records and ensure compliance with state regulations.
Collaborate across departments to ensure seamless client experience.
Encourage and motivate clients throughout their financial journey.

What You Bring

2–3 years of customer service experience (call center preferred).
Associate’s degree preferred; Bachelor’s degree may substitute for experience.
A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
Strong communication skills—empathetic, professional, and clear.
Tech-savvy with experience in Windows-based systems and CRM tools.
Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
Bilingual (English/Spanish) a plus!

Remote Work From Home Requirements

A private, enclosed room with a door.
Hard‑wired internet connection (ethernet required) and standard broadband internet.
Security camera in addition to standard computer setup.
Home environment must support productivity; remote work is not a replacement for caregiving.

Internet Requirements- Standard Broadband Internet

200 Mbps minimum for a single‑person residence
400 Mbps minimum for residences with 2+ people

Why GreenPath?

A mission‑driven organization with over 60 years of impact in financial wellness.
A culture rooted in Integrity, Quality, and Teamwork.
Growth and development opportunities.
Supportive, inclusive, and collaborative work environment.
Competitive compensation and benefits.

Additional Details

Monday - Friday work schedule

Hours are typically 8 am - 5 pm or 9 am - 6 pm. One late night shift is required each week. The late night shift is typically 10 AM - 7 PM or 11 AM - 8 PM.

Must be comfortable working in a structured, performance-driven environment.

Training:

Begins August 31st, 2026
Mandatory, full‑time for three weeks. Typically training is from 10 AM - 7 PM EASTERN Time.
After training, you transition into your regular schedule.

Ready to Support Clients on Their Path to Financial Wellness?

Apply today and become part of a team committed to making a difference; one call at a time.

Quick Apply

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client success jobs in lansing, mi

Client Success Specialist

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Remote Work From Home Requirements

Internet Requirements- Standard Broadband Internet

Why GreenPath?

Ready to Support Clients on Their Path to Financial Wellness?

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