Top 544 Customer experience representative Jobs in Lansing, Mi

Call Center Representative
Celink —Lansing, MI
- $18.00 - $19.50 an hour
- Remote
- High school diploma or GED
- Ability to sit for extended periods
- Typing
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative
Clopay —Lansing, MI
- $23 an hour
- Full-time
- Computer literacy
- Mid-level
- Residential
Quick Apply
Patient Services Representative
Corewell Health —Lansing, MI
- Full-time
- Mid-level
- Office
- High school diploma or GED
10d
Customer Service Representative
Clopay Corporation —Lansing, MI
- $23 an hour
- Full-time
- Computer literacy
- Mid-level
- Residential
Patient Access Representative - Internal Medicine
McLaren Health Care —Lansing, MI
- Full-time
- Surgery
- Internal Medicine
- Windows
4d
Treasury Customer Service Representative 6-9
State of Michigan —Dimondale, MI
- $21.91 - $32.20 an hour
- Full-time
- Remote
- Background check
- No experience needed
- Mid-level
- Paid parental leave
- Health savings account
4d
Customer Solutions Representative 1 - Lansing, MI
Granger Waste Services, Inc —East Lansing, MI
- From $19.13 an hour
- Bilingual
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Dispatcher
Transdev —Lansing, MI
- $21.20 an hour
- Full-time
- Background check
- Management
- Pass drug screening
- Health insurance
- Dental insurance
Service Advisor
Williams Volkswagen Inc —Lansing, MI
- $60,000 - $100,000 a year
- Full-time
- High school diploma or GED
- Driver's License
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Air Lift Company —Lansing, MI
- Full-time
- Microsoft Outlook
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Care Assistant
Michigan Virtual —Lansing, MI
- $17.55 - $19.61 an hour
- Part-time
- Hybrid work
- School experience
- Research
- Office
Quick Apply
10d
Community Health Representative III - Pathways to Housing
Ingham County —Lansing, MI
- $42,643.34 a year
- Full-time
- Word processing
- HIPAA
- Mid-level
Administrative Assistant
Michigan Virtual —Lansing, MI
- $19.15 - $21.12 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
3d
Hall Monitor
Lansing School District —Lansing, MI
- $18.75 - $22.45 an hour
- 8 hour shift
- Customer service
- Ability to walk for extended periods
- Computer literacy
Quick Apply
1d
Customer Service Representative
A-1 Mechanical of Michigan LLC. —Lansing, MI
- $15 - $18 an hour
- Full-time
- High school diploma or GED
- Entry level
- Commercial
- Paid holidays
- Disability insurance
Quick Apply
Patient Access Representative - Cardiology
McLaren Health Care —Okemos, MI
- Full-time
- Microsoft Excel
- Surgery
- Windows
Receptionist - Administrative Support
MacAllister Machinery —Lansing, MI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Josh Orler - State Farm Agent —Lansing, MI
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Retail Sales Associate
Skechers USA Retail, LLC —Lansing, MI
- $15.50 - $16.44 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply
Customer Service Representative - Remote
NeoPollard Interactive —Lansing, MI
- Remote
- Windows
- High school diploma or GED
- Travel
- Profit sharing
- Paid parental leave
Quick Apply

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Call Center Representative

Celink -
Lansing, MI

Quick Apply

Job Details

$18.00 - $19.50 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Why work at Celink

Discover a different kind of workplace at Celink. You’ll join a passionate team of servicing professionals dedicated to our clients, their borrowers, and the reverse mortgage industry.

At Celink, you’ll have the opportunity to make a meaningful impact within a fast-moving organization while working alongside experienced, mission‑driven professionals. We value strategic thinking, collaboration, and integrity and constantly strive to be best in class.

Joining Celink means being part of a collaborative workplace that values innovation, thoughtful problem‑solving, and continuous growth. Employees are encouraged to rethink traditional approaches, share bold ideas, and continuously learn and thrive.

What Sets Celink Apart

Flexible, remote work environment that supports work‑life balance

Supportive, collaborative team culture built on respect and partnership
Opportunities to learn, build skills, and contribute to meaningful outcomes
Emphasis on quality, consistency, and reliable support in everyday work

Total Rewards & Benefits

Celink offers a comprehensive and competitive total rewards package designed to support employees’ financial, physical, and emotional well‑being, including:

Comprehensive medical, dental, and vision coverage with multiple plan options
Health Savings Account (HSA) and Flexible Spending Accounts (FSA), including dependent care
401(k) with employer match and immediate vesting
Employer‑paid life insurance, disability coverage, and parental leave
Generous paid time off, paid holidays, and flexible work arrangements

Duties and responsibilities:

Respond efficiently and accurately to borrowers or their representative, explaining possible

solutions, and ensuring that caller feels supported and valued

Handle anywhere from 25-100 calls per day based on call volume and call campaign assignment
May be assigned to manual outbound calls, inbound calls or blended inbound/outbound calls for

active and defaulted accounts.

Understand and strive to meet or exceed call center metrics while providing excellent and

consistent customer service

De-escalate situations involving dissatisfied borrowers or their representatives, offering patient

assistance and support, escalate issues promptly and with the appropriate sense of urgency
when necessary

Work collaboratively with team members and call center management to contribute to

department goals and maintain service level objectives.

Maintain strict confidentiality of customer information and interactions.
Become knowledgeable in all areas of the call center with high focus to resolve defaults and

prevent foreclosure.

Adhere to all established company policies and procedures

Qualifications

Education

High school education or equivalent required.

Experience/Training

Minimum one years’ experience in a call center or similar quality driven customer service

environment

Soft collection experience preferred
Familiarity with FDCPA, TCPA, CFPB, and Consumer Privacy Laws

Professional Certification/License
N/A

Skills and Abilities

Learn and become familiar with operating systems including Genesys call center software and

Celink’s proprietary servicing platform.

Exceptional customer service, active listening, and verbal and written communication skills, and

professional phone voice

Understanding of company products, services, and policies
Proficiency with computers, especially with CRM software, and strong typing skills
Ability to ask prying questions and diffuse tense situations
Strong time management and decision-making skills
Adaptability and accountability
Ability to learn and adapt to a changing environment quickly
Able to work independently and as part of a team
Ability and willingness to take ownership of issues and apply the appropriate sense of urgency
Ability to effectively communicate feedback and present observations, trends and

recommendations to peers and management staff

Friendly and respectful

Compensation: The salary range for this position is $18.00–$19.50 per hour. Actual compensation will be determined based on factors such as job-related knowledge, skills, experience, and geographic location. Additionally, certain eligible positions may qualify for annual performance-based incentive compensation and/or bonus opportunities.

Working Conditions
Work is performed in a professional office or home office environment with no unusual hazards. This
role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
and fax machines.

Physical Requirements
While performing the duties of this job, the employee is regularly required to listen to recorded phone
calls. The employee is required to sit for extended periods of time.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

customer experience representative jobs in lansing, mi

Call Center Representative

Customer Service Representative

Patient Services Representative

Customer Service Representative

Patient Access Representative - Internal Medicine

Treasury Customer Service Representative 6-9

Customer Solutions Representative 1 - Lansing, MI

Dispatcher

Service Advisor

Customer Service Representative

Customer Care Assistant

Community Health Representative III - Pathways to Housing

Administrative Assistant

Hall Monitor

Customer Service Representative

Patient Access Representative - Cardiology

Receptionist - Administrative Support

Customer Service Representative - State Farm Agent Team Member

Retail Sales Associate

Customer Service Representative - Remote

I want to receive the latest job alert for customer experience representative in lansing, mi

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