Top 17 Financial services remote customer support Jobs in Lansing, Mi

Call Center Representative
Celink —Lansing, MI
- $18.00 - $19.50 an hour
- Remote
- High school diploma or GED
- Ability to sit for extended periods
- Typing
- Health savings account
- Paid holidays
Quick Apply
Treasury Customer Service Representative 6-9
State of Michigan —Dimondale, MI
- $21.91 - $32.20 an hour
- Full-time
- Remote
- Background check
- No experience needed
- Mid-level
- Paid parental leave
- Health savings account
3d
Client Advocate
greenpath, inc. —East Lansing, MI
- $15.00 - $17.57 an hour
- Weekends as needed
- Remote
- Residential
- Organizational skills
- Typing
Quick Apply
Client Success Specialist
greenpath, inc. —East Lansing, MI
- $16.50 - $18.38 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Customer Solutions Representative 1 - Lansing, MI
Granger Waste Services, Inc —East Lansing, MI
- From $19.13 an hour
- Bilingual
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Client Service Associate - East Lansing,MI
LPL Employee Services —East Lansing, MI
- $23.52 - $39.17 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick Apply
9d
Bilingual Customer Service Specialist – 9AM-6PM Shift
First National Bank of America —East Lansing, MI
- Monday to Friday
- Spanish
- English
- Office
- Health savings account
- Paid time off
Quick Apply
Bilingual Mortgage Resolution Representative - Afternoon Shift
First National Bank of America —Lansing, MI
- Spanish
- English
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Portuguese Part-Time Call Center Representative
First National Bank of America —Lansing, MI
- Part-time
- English
- US work authorization
- Communication skills
- 401(k) matching
- Pet insurance
Quick Apply
10h
Departmental Manager 14
State of Michigan —Dimondale, MI
- $35.28 - $52.61 an hour
- Full-time
- Hybrid work
- Background check
- No experience needed
- Bachelor's degree
- Paid parental leave
- Health savings account
15h
Customer Service Supervisor
First National Bank of America —Lansing, MI
- 8 hour shift
- Microsoft Word
- Spanish
- Computer literacy
- Health savings account
- Paid time off
Quick Apply
10h
Client Service Advocate
Jackson National Life Insurance Company —Lansing, MI
- $22.10 an hour
- Full-time
- High school diploma or GED
- Computer skills
- 1 year
- Paid holidays
- 401(k)
14d
Bilingual Lending Support Technician
First National Bank of America —East Lansing, MI
- Spanish
- English
- Office
- Health savings account
- Health insurance
Quick Apply
Bilingual Support Specialist
First National Bank of America —East Lansing, MI
- Office
- US work authorization
- Communication skills
- Health savings account
- Paid time off
Quick Apply
Bilingual CSR - Portuguese
First National Bank of America —Lansing, MI
- English
- US work authorization
- Communication skills
- Health savings account
- Paid time off
Quick Apply

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Consumer Support Unit - Consumer Support Associate
Phillips & Cohen Associates Ltd. —Gahanna, OH
Administrative or Customer Service experience required (1-3 years in the financial services field preferred). Promptly and accurately fulfill consumer requests…
$18 an hour
Quick Apply
14d
Client Advocate
greenpath, inc. —Columbus, OH
Answer high‑volume inbound calls from prospective clients (typically 80–100 calls per day-average 5 minutes per call). A private, enclosed room with a door.
$15.00 - $17.57 an hour
Quick Apply

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Call Center Representative

Celink -
Lansing, MI

Quick Apply

Job Details

$18.00 - $19.50 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Why work at Celink

Discover a different kind of workplace at Celink. You’ll join a passionate team of servicing professionals dedicated to our clients, their borrowers, and the reverse mortgage industry.

At Celink, you’ll have the opportunity to make a meaningful impact within a fast-moving organization while working alongside experienced, mission‑driven professionals. We value strategic thinking, collaboration, and integrity and constantly strive to be best in class.

Joining Celink means being part of a collaborative workplace that values innovation, thoughtful problem‑solving, and continuous growth. Employees are encouraged to rethink traditional approaches, share bold ideas, and continuously learn and thrive.

What Sets Celink Apart

Flexible, remote work environment that supports work‑life balance

Supportive, collaborative team culture built on respect and partnership
Opportunities to learn, build skills, and contribute to meaningful outcomes
Emphasis on quality, consistency, and reliable support in everyday work

Total Rewards & Benefits

Celink offers a comprehensive and competitive total rewards package designed to support employees’ financial, physical, and emotional well‑being, including:

Comprehensive medical, dental, and vision coverage with multiple plan options
Health Savings Account (HSA) and Flexible Spending Accounts (FSA), including dependent care
401(k) with employer match and immediate vesting
Employer‑paid life insurance, disability coverage, and parental leave
Generous paid time off, paid holidays, and flexible work arrangements

Duties and responsibilities:

Respond efficiently and accurately to borrowers or their representative, explaining possible

solutions, and ensuring that caller feels supported and valued

Handle anywhere from 25-100 calls per day based on call volume and call campaign assignment
May be assigned to manual outbound calls, inbound calls or blended inbound/outbound calls for

active and defaulted accounts.

Understand and strive to meet or exceed call center metrics while providing excellent and

consistent customer service

De-escalate situations involving dissatisfied borrowers or their representatives, offering patient

assistance and support, escalate issues promptly and with the appropriate sense of urgency
when necessary

Work collaboratively with team members and call center management to contribute to

department goals and maintain service level objectives.

Maintain strict confidentiality of customer information and interactions.
Become knowledgeable in all areas of the call center with high focus to resolve defaults and

prevent foreclosure.

Adhere to all established company policies and procedures

Qualifications

Education

High school education or equivalent required.

Experience/Training

Minimum one years’ experience in a call center or similar quality driven customer service

environment

Soft collection experience preferred
Familiarity with FDCPA, TCPA, CFPB, and Consumer Privacy Laws

Professional Certification/License
N/A

Skills and Abilities

Learn and become familiar with operating systems including Genesys call center software and

Celink’s proprietary servicing platform.

Exceptional customer service, active listening, and verbal and written communication skills, and

professional phone voice

Understanding of company products, services, and policies
Proficiency with computers, especially with CRM software, and strong typing skills
Ability to ask prying questions and diffuse tense situations
Strong time management and decision-making skills
Adaptability and accountability
Ability to learn and adapt to a changing environment quickly
Able to work independently and as part of a team
Ability and willingness to take ownership of issues and apply the appropriate sense of urgency
Ability to effectively communicate feedback and present observations, trends and

recommendations to peers and management staff

Friendly and respectful

Compensation: The salary range for this position is $18.00–$19.50 per hour. Actual compensation will be determined based on factors such as job-related knowledge, skills, experience, and geographic location. Additionally, certain eligible positions may qualify for annual performance-based incentive compensation and/or bonus opportunities.

Working Conditions
Work is performed in a professional office or home office environment with no unusual hazards. This
role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
and fax machines.

Physical Requirements
While performing the duties of this job, the employee is regularly required to listen to recorded phone
calls. The employee is required to sit for extended periods of time.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

financial services remote customer support jobs in lansing, mi

Call Center Representative

Treasury Customer Service Representative 6-9

Client Advocate

Client Success Specialist

Customer Solutions Representative 1 - Lansing, MI

Client Service Associate - East Lansing,MI

Bilingual Customer Service Specialist – 9AM-6PM Shift

Bilingual Mortgage Resolution Representative - Afternoon Shift

Portuguese Part-Time Call Center Representative

Departmental Manager 14

Customer Service Supervisor

Client Service Advocate

Bilingual Lending Support Technician

Bilingual Support Specialist

Bilingual CSR - Portuguese

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