Top 34 it help desk Jobs in lansing, mi

Customer Service Agent- Mid Shift
Aristocrat Interactive —Lansing, MI
- $18.00 - $24.70 an hour
- Full-time
- Hybrid work
- Background check
- No high school diploma
- Mid-level
- Health insurance
- Dental insurance
Desktop Support Analyst
Aristocrat —Lansing, MI
- $18.50 - $34.37 an hour
- Full-time
- High school diploma or GED
- Travel
- US work authorization
- Health insurance
- Dental insurance
IT Support Specialist
Maner Costerisan —Lansing, MI
- $24 - $28 an hour
- Azure
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
5d
Customer Service/Data Match Specialist
Informatix, Inc. —Lansing, MI
- $20 an hour
- 8 hour shift
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
5d
HELP DESK TECHNICIAN - 2nd Shift
State of Michigan —Dimondale, MI
- $23.23 - $31.91 an hour
- Full-time
- Hybrid work
- Office
- 1 year
- Associate's degree
- Paid parental leave
- Health savings account
2d
Service Desk Administrator
State of Michigan —Lansing, MI
- $60,000 - $80,000 a year
- 8 hour shift
- Classroom
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
8d
IT Helpdesk Support Technician - Spartan Toyota
Germain Automotive —Lansing, MI
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
8d
Customer Service Agent- Overnight
Aristocrat Interactive —Lansing, MI
- $18.00 - $24.70 an hour
- Overnight shift
- Hybrid work
- Background check
- No high school diploma
- Office
- Health insurance
- Dental insurance
FT Technical Specialist - Microsoft Technology Support Technician
Lansing Community College —Lansing, MI
- $20.49 - $22.72 an hour
- Full-time
- Classroom
- Management
- Customer service
- Flexible schedule
Student Employee - PC Technician
Lansing Community College —Lansing, MI
- From $15.15 an hour
- Part-time
- Computer Science
- High school diploma or GED
- University
- Flexible schedule
8d
Student Employee – Library Technology Resources Support
Lansing Community College —Lansing, MI
- From $13.80 an hour
- Part-time
- Hybrid work
- Computer literacy
- University
- Criminal background check
- Flexible schedule
Customer Support Specialist I
Vertafore —East Lansing, MI
- $17.50 an hour
- Full-time
- Hybrid work
- Computer literacy
- No experience needed
- Microsoft Office
- Commuter assistance
- Health savings account
Quick Apply
Level 2 Support Technician
Adna Technologies —Lansing, MI
- $54,000 - $59,200 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Travel reimbursement
- Profit sharing
Quick Apply
8d
PART TIME Strategic Support Associate, Service Desk - On Site
Jackson National Life Insurance Company —Lansing, MI
- Part-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
5d
MAC-SERVICE DESK ATTENDANT
University of Michigan Health Sparrow —East Lansing, MI
- Part-time
- High school diploma or GED
- Cash register
- Entry level
Technical Aide
Michigan State University —East Lansing, MI
- Temporary
- University
- Associate's degree
- Entry level
Lead Information Technology System Support & Development Technician
Smart Offices —Mason, MI
- Urgently hiring
- Mid-level
- Office
- Driver's License
- Profit sharing
- Dental insurance
Full Time Help Desk Support
Eaton Rapids Medical Center —Eaton Rapids, MI
- Weekends as needed
- Mid-level
- Associate's degree
4d
IT Field Engineer I-Northern Michigan - Cadillac, MI
VC3 —Bath, MI
- Full-time
- Hybrid work
- Mid-level
- Windows
- Driver's License
- Mileage reimbursement
- Paid time off
Quick Apply
9d
Microsoft Dynamics Support Analyst(Local to MI)
absiusa —Lansing, MI
- $1 an hour
- Azure
- Customer service
- 5 years
Quick Apply

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it help desk jobs near lansing, mi

Customer Service Agent- Mid Shift

Aristocrat Interactive -
Lansing, MI

Apply Now

Job Details

Full-time
$18.00 - $24.70 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Some college
Managing customer accounts
Smartphone (troubleshooting support)
Phone communication
Account troubleshooting
Mid-level
Windows
High school diploma or GED
Desktop (troubleshooting support)
Typing
Handling account queries
Grammar Experience
Communication skills
Quality data entry
Time management
Client interaction via phone calls
Customer data entry

Full Job Description

Aristocrat Interactive is looking for a full-time Customer Service Agent to join our top-tier team. At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence!

What You'll Do

Provide information and process inquiries about accounts, products, and services.
Troubleshoot technical issues related to computer, tablet, and cell phone applications.
Handle inbound calls, real-time chat, emails, and make outgoing calls.
Communicate special marketing offers to VIP customers.
Offer feedback on service failures or customer feedback.
Uphold customer confidentiality and promote what we value.
Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

What We're Looking For

0-2 years of inbound/support call center experience preferred.
At least 21 years old with a High School diploma or equivalent experience; some college preferred.
Excellent written and verbal communication skills.
Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
Able to travel to the office for at least 50% of scheduled shifts.
Must be camera-ready while working.
Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
Experienced with troubleshooting computers, smartphones, and tablets.
Strong verbal, interpersonal, and written communication skills.
Diligent with strong grammatical and typing/data entry skills.
Able to work independently with initiative and discretion.
Thrive in a fast-paced, dynamic environment while maintaining high customer service.
Organized with excellent time-management skills.
Previous technical support experience is an asset.

Company Summary

Aristocrat Interactive

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen

Travel Expectations

None

Pay Range

$18.00 - $24.70 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Apply Now

Refine Your Search

it help desk jobs in lansing, mi

Customer Service Agent- Mid Shift

Desktop Support Analyst

IT Support Specialist

Customer Service/Data Match Specialist

HELP DESK TECHNICIAN - 2nd Shift

Service Desk Administrator

IT Helpdesk Support Technician - Spartan Toyota

Customer Service Agent- Overnight

FT Technical Specialist - Microsoft Technology Support Technician

Student Employee - PC Technician

Student Employee – Library Technology Resources Support

Customer Support Specialist I

Level 2 Support Technician

PART TIME Strategic Support Associate, Service Desk - On Site

MAC-SERVICE DESK ATTENDANT

Technical Aide

Lead Information Technology System Support & Development Technician

Full Time Help Desk Support

IT Field Engineer I-Northern Michigan - Cadillac, MI

Microsoft Dynamics Support Analyst(Local to MI)

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