Top 42 Retention representative Jobs in Lansing, Mi

Member Resolution Associate/Retention - 100% Remote
Frontdoor —Lansing, MI
- $16.63 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Disability insurance
HVRP Veterans Outreach, Referral & Recruitment Specialist
VOLUNTEERS OF AMERICA MICHIGAN INC. —Lansing, MI
- From $22.23 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Dental insurance
- Vision insurance
Customer Relations Representative - State Farm Agent Team Member
Jennifer Blumer - State Farm Agent —Lansing, MI
- $40,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Economic Development Planner
Tri-County Regional Planning Commission —Lansing, MI
- From $77,500 a year
- Full-time
- Mid-level
- Bachelor's degree
- In-person
- AD&D insurance
- Relocation assistance
Quick Apply
Specialist - Advisor-Continuing
Michigan State University —East Lansing, MI
- $80,000 - $90,000 a year
- Full-time
- Doctoral degree
- 5 years
- Residential
13d
Franchise Business Consultant
BIGGBY COFFEE Home Office —East Lansing, MI
- $65,962 - $109,900 a year
- Full-time
- Clean driving record
- Inventory management
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Director of Human Resources
Okemos Public Schools —Okemos, MI
- $125,000 - $145,000 a year
- Full-time
- School experience
- Writing skills
- Office
- Dental insurance
4d
HR Generalist - Lansing, MI
WITRON Group —Lansing, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Disability insurance
3d
Inside Sales Representative, Central Region
Owens & Minor Distribution Inc. —Lansing, MI
- $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Farmers Insurance Sales Rep
Conner Kline Farmers Insurance —Lansing, MI
- $55,000 - $75,000 a year
- Full-time
- Office
- High school diploma or GED
- Computer skills
- Paid time off
- Opportunities for advancement
Quick Apply
Group Director of Sales - Supply Chain
Ryder System —Lansing, MI
- $200,000 - $220,000 a year
- 7 years
- Up to 50% travel
- Marketing
- Disability insurance
- Health insurance
Traveling Sales Manager
Milan Laser Hair Removal —Lansing, MI
- $64,800 a year
- Full-time
- Mid-level
- Residential
- Travel
- Disability insurance
- Health insurance
Quick Apply
6d
Full Time Customer Service Representative
Avery Oil & Propane, Inc —Rives Junction, MI
- From $17 an hour
- Full-time
- Customer service
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Retention Specialist - State Farm Agent Team Member
Steven Bartshe - State Farm Agent —Eaton Rapids, MI
- $35,000 - $50,000 a year
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Social & Digital Marketing Manager
Mitten Distro/Mitten Extracts —Dimondale, MI
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- In-person
- 2 years
- Health insurance
- Dental insurance
Quick Apply
9d
Branch Manager - Central Park Branch
MSU Federal Credit Union —Okemos, MI
- From $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Inside Sales Rep - Garden - Lansing, MI
Smurfit Westrock —Lansing, MI
- Full-time
- Marketing
- Mid-level
- Office
- Health insurance
- Dental insurance
Territory Sales Representative / Restaurant Specialist - Lansing, MI
SpotOn —Lansing, MI
- $120,000 - $275,000 a year
- Full-time
- Remote
- Mid-level
- US work authorization
- 2 years
- Commuter assistance
- Paid parental leave
Quick Apply
Business Insurance Position - State Farm Agent Team Member
Al Shattuck - State Farm Agent —DeWitt, MI
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- 11+ years
- Business development
- Communication skills
- Health insurance
- 401(k)
Quick Apply
Community Director - Abigail Senior, Edmond Senior and Walnut Park
Bedrock Property Management —Lansing, MI
- Travel
- Mentoring
- Computer skills
Quick Apply
4d

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retention representative jobs near lansing, mi

Member Resolution Associate/Retention - 100% Remote

Frontdoor -
Lansing, MI

Apply Now

Job Details

Full-time
$16.63 an hour

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Contract interpretation
High school diploma or GED
Consumer dispute resolution
Data interpretation

Full Job Description

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Summary: ** **

As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services.

Responsibilities: ** **

Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter).
Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction.
Investigates, researches, and adapts solutions where possible to meet the customer’s needs and retain the customer.
Communicates and reinforces the value and benefits of products and services to customers.
Analyzes customer product and/or service plans to determine potential price concessions.
Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.
Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion).
Tracks customer feedback and provides to management.
May assume other duties as applied.

Qualifications

Minimum Education, Licensure and Professional Certification requirements: High school diploma or general education degree (GED) required

Minimum Experience required: 3+ years of customer service experience and/or training required

Required Skills: ** **

Must have internet access with minimum 4.6Mbps upload/download speeds
Customer service and conflict resolution skills
Written and verbal communication skills, including influencing and persuading
Knowledge of and ability to apply contractual terms and concepts
Knowledge of policies and procedures
Computer skills (Microsoft Word, Excel, Outlook)
Attention to detail
Analytical skills
Organizational and time management skills

Preferred Skills: ** **

Empathy - true empathy exhibited while on the job in this role builds authenticity and positive rapport with worried, uncertain, and irate customers.
Organization – Varied organizational skills like notetaking, time management, and prioritizing help agents handle daily workloads.
Leads conversations with positivity and control – leads members to identified outcome and controls the conversation in a positive fashion.

Other/State Specific

This role pays $16.63/hour plus job based incentive , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

Need help finding the right job?

We can recommend jobs specifically for you!Software Powered by ICIMS (https://careers-frontdoor.icims.com/connect?back=intro&findajob=1&in_iframe=1&hashed=-625971311)

ID 2026-4119

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

Apply Now

Refine Your Search

retention representative jobs in lansing, mi

Member Resolution Associate/Retention - 100% Remote

HVRP Veterans Outreach, Referral & Recruitment Specialist

Customer Relations Representative - State Farm Agent Team Member

Economic Development Planner

Specialist - Advisor-Continuing

Franchise Business Consultant

Director of Human Resources

HR Generalist - Lansing, MI

Inside Sales Representative, Central Region

Farmers Insurance Sales Rep

Group Director of Sales - Supply Chain

Traveling Sales Manager

Full Time Customer Service Representative

Customer Retention Specialist - State Farm Agent Team Member

Social & Digital Marketing Manager

Branch Manager - Central Park Branch

Inside Sales Rep - Garden - Lansing, MI

Territory Sales Representative / Restaurant Specialist - Lansing, MI

Business Insurance Position - State Farm Agent Team Member

Community Director - Abigail Senior, Edmond Senior and Walnut Park

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