Top 205 Sr. coord, customer service Jobs in Lansing, Mi

Sr. Coord, Customer Service
Smurfit Westrock —Lansing, MI
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED
Bilingual CSR - Portuguese
First National Bank of America —Lansing, MI
- English
- US work authorization
- Communication skills
- Health savings account
- Paid time off
Quick Apply
Portuguese Mortgage Resolution Representative - Afternoon Shift
First National Bank of America —Lansing, MI
- English
- Office
- US work authorization
- Health savings account
- Health insurance
Quick Apply
13d
Customer Service Representative - Remote
NeoPollard Interactive —Lansing, MI
- Remote
- Windows
- High school diploma or GED
- Travel
- Profit sharing
- Paid parental leave
Quick Apply
Customer Service Representative 9 (Lead Worker) / ITB / CJIC / APMU / Help Desk
State of Michigan —Dimondale, MI
- $24.49 - $32.19 an hour
- High school
- Pass drug screening
- Office
- Paid parental leave
- Health savings account
Front Desk Coordinator
Smile Doctors Affiliate —DeWitt, MI
- Full-time
- Bilingual
- Writing skills
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
5d
Member Resolution Associate/Retention - 100% Remote
Frontdoor —Lansing, MI
- $16.63 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Disability insurance
14d
Front Desk Coordinator
Oral Surgery Associates of Lansing —Lansing, MI
- Full-time
- Dental office
- Surgery
- Medical office experience
- Disability insurance
- Health insurance
Quick Apply
Office Supervisor 10 (2 Positions)
State of Michigan —Dimondale, MI
- $25.80 - $35.27 an hour
- Multiple hires
- Hybrid work
- Background check
- High school
- No experience needed
- Paid parental leave
- Health savings account
1d
Guest Service Agent
Hilton Garden Inn Lansing —Lansing, MI
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Reception- Downtown Lansing! 3pm-11pm
CP Lansing DT LLC —Lansing, MI
- $16 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Success Manager
Nortek Air Solutions, LLC —Lansing, MI
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Eligibility Consultant
CVS Health —East Lansing, MI
- $17.00 - $31.30 an hour
- Full-time
- Microsoft Word
- HIPAA
- Research
- Health insurance
- Dental insurance
4d
Front Desk
ALIGN ENT AND ALLERGY —East Lansing, MI
- Mid-level
- High school diploma or GED
- 2 years
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Supervisor – Call Center | Lansing, Michigan
Granger Waste Services, Inc —East Lansing, MI
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid holidays
- Health insurance
6d
Front Desk Agent-2nd/3rd shift ***Weekends Required***
CP Lansing - Red Cedar LLC —Lansing, MI
- $16.00 - $17.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
6d
CUSTOMER SERVICE ASSOCIATE
GRADE POTENTIAL, LLC —Lansing, MI
- $35,000 - $55,000 a year
- Overtime
- Remote
- 11+ years
- Financial services
- Entry level
- Paid holidays
- Health insurance
Customer Support Specialist
BS&A —Lansing, MI
- Multiple hires
- Bachelor of Science
- Mid-level
- Communication skills
- Paid parental leave
- Paid holidays
Service Advisor
Williams Volkswagen Inc —Lansing, MI
- $60,000 - $100,000 a year
- Full-time
- High school diploma or GED
- Driver's License
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Care Coordinator
Ayers Basement Systems LLC —Lansing, MI
- $21 - $24 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d

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Sr. Coord, Customer Service

Smurfit Westrock -
Lansing, MI

Apply Now

Job Details

Full-time

Qualifications

Customer communication
High school diploma or GED

Full Job Description

The Opportunity

Serve as a professional, customer-focused point of contact for all incoming inquiries. Support customers and the sales team by accurately entering orders, providing product and project information, coordinating schedules, and proactively communicating updates. Strengthen customer relationships through responsive service, problem-solving, and effective use of digital tools. Manage order flow for strategic accounts and ensure seamless experience from order entry through delivery.

Key Responsibilities

Act as the primary point of contact for assigned strategic customers and sales representatives.
Provide timely, accurate responses to customer inquiries regarding orders, products, lead times, samples, and documentation.
Support customers on behalf of the sales team when needed, ensuring continuity of service.
Maintain complete and up-to-date customer account information, order history, and communication records in CRM and ERP systems.

Order & Project Coordination

Enter, review, and manage customer orders with a high degree of accuracy.
Develop and monitor project timelines to ensure on-time delivery.
Coordinate with Planning, Scheduling, Production, and Shipping to align customer expectations with operational capabilities.
Track multiple projects simultaneously, ensuring smooth progression through development, production, and fulfillment.
Communicate proactively with customers and sales when challenges arise that may impact delivery dates or project scope.

Cross-Functional Collaboration

Serve as a liaison between Sales, customers, and internal operations to ensure clarity of requirements and alignment of priorities.
Evaluate incoming specifications and identify discrepancies requiring re-estimation or clarification.
Receive and distribute customer-supplied materials, artwork, and technical information to the appropriate internal teams.
Prepare quote requests, review estimates, and present pricing to internal and external stakeholders.
Verify that final invoicing aligns with approved quotes and project specifications.

Problem Solving & Continuous Improvement

Apply creative and analytical problem-solving skills to meet customer needs and support sales objectives.
Identify potential issues early and escalate appropriately to prevent delays or cost impacts.
Maintain detailed documentation of project milestones, changes, and communications.
Provide back-up support to other Customer Service team members as needed.
Perform additional duties as assigned to support departmental and organizational goals.

What You Need to Succeed

High school diploma or GED required; Associate degree or technical certification preferred.
3–5 years of customer service, account management, or project coordination experience—manufacturing environment strongly preferred.
Strong understanding of product specifications, production processes, or manufacturing workflows.
Proficiency with digital tools including Microsoft Office; experience with ERP/CRM systems preferred.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build trust and rapport with customers and internal teams.
Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
Reliable, punctual, and committed to delivering high-quality work.
Ability to perform essential job functions with or without reasonable accommodations

What We Offer

A workplace culture built on integrity, respect, accountability, and excellence.
Comprehensive training and opportunities for continued learning and skill development.
Competitive compensation based on experience, skills, and performance.
A career with a global packaging leader where Safety, Sustainability, and Inclusion are foundational to daily operations and long‑term success.

Apply Now

Refine Your Search

sr. coord, customer service jobs in lansing, mi

Sr. Coord, Customer Service

Bilingual CSR - Portuguese

Portuguese Mortgage Resolution Representative - Afternoon Shift

Customer Service Representative - Remote

Customer Service Representative 9 (Lead Worker) / ITB / CJIC / APMU / Help Desk

Front Desk Coordinator

Member Resolution Associate/Retention - 100% Remote

Front Desk Coordinator

Office Supervisor 10 (2 Positions)

Guest Service Agent

Front Desk Reception- Downtown Lansing! 3pm-11pm

Customer Success Manager

Eligibility Consultant

Front Desk

Customer Service Supervisor – Call Center | Lansing, Michigan

Front Desk Agent-2nd/3rd shift Weekends Required

CUSTOMER SERVICE ASSOCIATE

Customer Support Specialist

Service Advisor

Customer Care Coordinator

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