Top 11 customer service coordinator Jobs in lansing mi

Telephonic Health Services Coordinator
Advanced Monitored Caregiving Inc. —Lansing, MI
- $19 - $20 an hour
- Full-time
- Remote
- Mid-level
- Communication skills
- Under 1 year
Front Desk Coordinator
Makers Ministry —Lansing, MI
- $18 - $20 an hour
- Part-time
- Microsoft Word
- Private practice
- Microsoft Excel
- Employee discount
Quick Apply
13h
Front Desk Patient Coordinator
Oral Surgery Associates of Lansing —Lansing, MI
- Full-time
- Dental office
- Surgery
- Medical office experience
- Disability insurance
- Health insurance
Quick Apply
15h
Customer Experience Coordinator
TJ Maxx —Lansing, MI
- $14.73 - $15.23 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Client Experience Coordinator/Dispatcher
North Winds Heating & Cooling, Inc. —Meridian, MI
- $18 - $26 an hour
- Full-time
- Background check
- Computer literacy
- Windows
- Paid holidays
- Health insurance
Quick Apply
Accounting Collaborative Services Coordinator
Michigan Association of School Boards —Mason, MI
- Full-time
- Customer service
- Mid-level
- Office
Patient Care Coordinator - Front Office
Doctors of Physical Therapy —Fowlerville, MI
- Part-time
- Outpatient
- Clinic
- Patient care
Quick Apply
7d

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Aristocrat Interactive —Lansing, MI
Handle inbound calls, real-time chat, emails, and make outgoing calls. Diligent with strong grammatical and typing/data entry skills.
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The Superior Group —Columbus, OH
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Aerospace Lubricants - Customer Solutions Coordinator
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Telephonic Health Services Coordinator

Advanced Monitored Caregiving Inc. -
Lansing, MI

Apply Now

Job Details

Full-time
$19 - $20 an hour

Qualifications

Mid-level
Communication skills
Under 1 year
Time management

Full Job Description

The Telephonic Health Services Coordinator (HSC) serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement. This role supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.

As the first member of the clinical team that most patients interact with at AMC Health, the HSC is responsible for building trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process. Following enrollment, the HSC collaborates closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.

This position is essential to organizational growth, patient engagement, and fulfillment of client enrollment commitments.

Essential Job Functions

The following duties are representative of the essential functions of the position and are not intended to be exhaustive:

Patient Outreach, Enrollment & Engagement

Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health’s Remote Patient Monitoring programs, services, and benefits.
Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.
Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.
Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.

Care Coordination & Clinical Support

Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.
Collaborate with nurse care managers and the broader care team to support patient care goals.
Track hospitalizations and notify nursing staff upon patient discharge, as required.
Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.
Follow up with patients to confirm services have been initiated and are meeting expectations.

Communication & Administrative Responsibilities

Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.
Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers.
Confirm and maintain accurate provider contact information, including phone and fax numbers.
Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.

Performance & Compliance

Meet or exceed established performance metrics and service level agreements (SLAs), including but not limited to:
- Call volume expectations and disengagement thresholdComply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.

Required Competencies & Skills

Strong organizational, time management, and multitasking skills.
Excellent verbal and written communication skills with strong attention to detail.
Demonstrated ability to actively listen and engage patients with empathy and professionalism.
Ability to work independently in a remote environment while maintaining accountability for assigned tasks.
Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.
Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.
Comfort navigating multiple systems and technologies simultaneously.
Bilingual (Spanish) preferred.

Education, Experience & Technical Requirements

Preferred: Completion of a Medical Assisting program accredited by CAAHEP or ABHES.
Minimum experience requirements:
- At least six (6) months of experience performing general duties as a Medical Assistant OR
- Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.
Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.
Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.
Ability to type a minimum of 50–60 words per minute while speaking with patients by phone.
Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.

Licensure and Certification Requirements

Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.

Physical Demands & Work Environment

Ability to work effectively in a fully remote environment.
Must maintain a dedicated home office that is private, quiet, secure, and free from distractions.
Reliable internet access that meets company minimum technical requirements.
This role is primarily sedentary and requires extended periods of computer and telephone use.

Equal Employment Opportunity & ADA Statement

In compliance with the Americans with Disabilities Act (ADA), this job description identifies the essential functions of the position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform these essential functions. Employees are expected to comply with all company policies, procedures, and applicable legal and regulatory requirements.

Apply Now

Refine Your Search

customer service coordinator jobs in lansing mi

Telephonic Health Services Coordinator

Front Desk Coordinator

Front Desk Patient Coordinator

Customer Experience Coordinator

Client Experience Coordinator/Dispatcher

Accounting Collaborative Services Coordinator

Patient Care Coordinator - Front Office

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