Top 395 Customer service supervisor Jobs in Lansing Mi

Supervisor, Operational Support
Michigan Farm Bureau —Lansing, MI
- $81,034 - $101,293 a year
- Full-time
- Office
- 3 years
- Supervising experience
- Health insurance
- Dental insurance
4d
Patient Customer Service Representative
Revco Solutions —DeWitt, MI
- $16 an hour
- Full-time
- Customer service
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
10d
Warehouse Supervisor
Keurig Dr Pepper —Lansing, MI
- $70,000 - $85,000 a year
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health insurance
Store Customer Service Supervisor / Keyholder
Total Wine & More —Lansing, MI
- $19.08 - $26.71 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Commuter assistance
- Paid parental leave
Quick Apply
4d
Program Manager Trauma RN - Trauma Services
McLaren Greater Lansing —Lansing, MI
- $35.84 - $53.75 an hour
- Full-time
- Nursing
- RN License
- Hospital
- Health insurance
- Dental insurance
Quick Apply
6d
Experienced Apartment Painter Foreman to Lead Small Team
Tru Solutions Commercial Painting —Okemos, MI
- $24 - $26 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
22h
Accounts Payable Supervisor
PK Companies —Okemos, MI
- $60,000 - $70,000 a year
- Customer service
- Mid-level
- Office
Quick Apply
10d
Operations Supervisor
DJ's Landscape Management —Lansing, MI
- $60,000 - $70,000 a year
- Overnight shift
- Clean driving record
- Pass drug screening
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
5d
Team Manager
Dunhams Sports —Charlotte, MI
- Full-time
- Merchandising
- Mid-level
- Analysis skills
- Store discount
- Disability insurance
Relocatable Truck Service Shop Manager
TravelCenters of America —Lansing, MI
- $70,000 - $75,000 a year
- Weekends as needed
- Inventory management
- Customer service
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
3d
Experienced Team Lead Window Cleaner and Power Washer
Clear Vision Cleaning Services LLC —Saint Johns, MI
- $20 - $28 an hour
- Part-time
- Background check
- Clean driving record
- Pass drug screening
- Paid time off
- Flexible schedule
Quick Apply
Maintenance Supervisor
Packaging Corporation of America —Mason, MI
- $100,000 - $130,000 a year
- Full-time
- 5 years
- Engineering
- Supervising experience
- AD&D insurance
- Paid holidays
Nurse Supervisor-Registered Nurse (RN)
Burcham Hills —East Lansing, MI
- $41.40 - $44.60 an hour
- 12 hour shift
- Mid-level
- In-person
- Free parking
- Dental insurance
Quick Apply
Assembly Supervisor
Sinto America Inc —Grand Ledge, MI
- Full-time
- Addiction Medicine
- Mid-level
- 3 years
- Profit sharing
- AD&D insurance
Quick Apply
Custodial Area Supervisor
Confidential —Lansing, MI
- $20 - $25 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
5d
Production Supervisor
LX Pantos America, Inc. —Lansing, MI
- $72,000 - $78,000 a year
- 12 hour shift
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- AD&D insurance
- Paid holidays
Quick Apply
Maintenance Supervisor
Technology Resource Group —Lansing, MI
- Overtime
- Engineering
- Mid-level
- Assembly
Quick Apply
4d
Neuro Rehab Floor Supervisor Team Lead
Centered Care —DeWitt, MI
- $21 an hour
- Full-time
- Background check
- Medication administration
- Working with individuals with disabilities
- Paid training
- Mileage reimbursement
Quick Apply
6d
Process Engineering Supervisor
Neogen —Lansing, MI
- Full-time
- Management
- Ability to walk for extended periods
- Mid-level
Clinical Nursing Supervisor
Centered Care —Lansing, MI
- $35 - $40 an hour
- Full-time
- Background check
- Clean driving record
- RN License
- Continuing education credits
- Mileage reimbursement
Quick Apply

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customer service supervisor jobs near lansing mi

Supervisor, Operational Support

Michigan Farm Bureau -
Lansing, MI

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Job Details

Full-time
$81,034 - $101,293 a year
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Team supervision
Managing teams in a customer support role
Workflow management (operations management method)
Performance Reporting
Incident Escalation
Frontline customer support management
Managing clients in a customer support role
Supervising experience
Task prioritization
Project delivery management
Leading team collaboration initiatives
Management reporting
Process improvement planning
Cross-functional team management
Cross-functional communication

Full Job Description

Supervisor, Operational Support

US-MI-Lansing

Job ID: 2026-8684
# of Openings: 1
Category: Customer Service/Support
Farm Bureau Center

Overview

Supervisor, Operational Support Objective

To lead operational support functions, cross-functional strategic initiatives, and project coordination activities that support the overall success of the Property/Casualty Customer Service (PCCS) organization. This role oversees a team of Support Analysts and serves as a key liaison between Customer Service, Information Technology, Product Owners, and other business partners to ensure operational and technical excellence, process consistency, issue resolution, and successful execution of customer service-related initiatives.

To provide leadership and oversight for complex escalations, regulatory response processes, operational workflows, project resource prioritization, knowledge management, and continuous improvement efforts. To support strategic planning and implementation activities that improve service delivery, operational efficiency, employee effectiveness, and customer/member experience.

Responsibilities

Supervisor, Operational Support Responsibilities

Lead and develop PCCS Support Analysts through coaching, workload management, performance feedback, and professional development.

Lead and direct team members in the resolution of complex operational issues through problem-solving efforts, conducting root cause analysis, and developing/executing solutions. Ensure resolution of issues, including long-term prevention strategies, mitigating business impacts, and inefficiencies.

Lead cross functional operational and strategic initiatives across the PCCS organization.

Manage operational work intake, prioritization, and resource allocation decisions to ensure cross-functional project alignment with organizational priorities and strategic objectives.

Own and oversee escalation management processes for complex customer service and billing-related issues.

Qualifications

Supervisor, Operational Support Qualifications

Required

Bachelor’s Degree in business, management, operations, or related field required, or equivalent work experience.

Minimum of five to seven years of progressive experience in customer service, operations, insurance, or related business functions.

Minimum three years of experience leading cross functional operational, strategic, or enterprise projects required.

Prior leadership, supervisory, or team lead experience required.

Strong understanding of customer service operations, escalation management, and process improvement methodologies.

Experience working cross-functionally with business and technical teams.

Strong organizational, analytical, problem-solving, and communication skills.

Ability to manage multiple priorities and initiatives in a fast-paced environment.

Proficiency with operational reporting, workflow management, and business systems.

Preferred

P/C Resident Producer license preferred.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation details: 81034-101293 Yearly Salary

PI38e5dd14a357-25404-40800223

Apply Now

Refine Your Search

customer service supervisor jobs in lansing mi

Supervisor, Operational Support

Patient Customer Service Representative

Warehouse Supervisor

Store Customer Service Supervisor / Keyholder

Program Manager Trauma RN - Trauma Services

Experienced Apartment Painter Foreman to Lead Small Team

Accounts Payable Supervisor

Operations Supervisor

Team Manager

Relocatable Truck Service Shop Manager

Experienced Team Lead Window Cleaner and Power Washer

Maintenance Supervisor

Nurse Supervisor-Registered Nurse (RN)

Assembly Supervisor

Custodial Area Supervisor

Production Supervisor

Maintenance Supervisor

Neuro Rehab Floor Supervisor Team Lead

Process Engineering Supervisor

Clinical Nursing Supervisor

I want to receive the latest job alert for customer service supervisor in lansing mi

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