Top 4 Desk technician Jobs in Lansing Mi

Support Technician
NuWave Technology Partners LLC —Lansing, MI
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
NOC Technician
Convergence Networks —Lansing, MI
- $18 - $22 an hour
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Field Technician
Valsoft Corporation —Lansing, MI
- $25 - $30 an hour
- Hybrid work
- Computer Science
- Mid-level
- Travel
- Fuel card
Quick Apply
2d

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Support Technician

NuWave Technology Partners LLC -
Lansing, MI

Quick Apply

Job Details

Full-time

Qualifications

High school diploma or GED
Driver's License

Full Job Description

Job Summary

Provide primarily remote desktop support to our clients who have critical response time requirements for their business technology systems. You will work independently to answer service desk calls, urgently analyze technical issue(s), troubleshoot over the phone and via remote log-in, and escalate problems to Level 2 support when appropriate. You will multi-task to support a variety of network and end-user environments with executives, business owners, managers and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing they are looking for solutions, not technical explanations. You will also perform service and preventative maintenance activities on products and assist in installations and deliveries. Other projects may be assigned.

Duties and Responsibilities

Technical
- Manage, maintain, troubleshoot and support our users’ desktops.
- Identify, document and troubleshoot users computing issues to resolution while maintaining customer satisfaction.
- Utilize PSA, RMM, and other service-specific tools and technologies to deliver onsite and remote user support services.
- Update service order information with accurate documentation of all activities conducted.
General
- Develop and maintain relationships with customers that further enhance the company’s positive reputation through exceptional customer service.
- Maintain a professional and clean appearance.
Professional Development
- Participate in ongoing training and attainment of various manufacturer and software certifications.
- Develop personal skills to work efficiently both individually and as a member of the Service Department.

We are looking for someone with 2+ years of experience in a Support Technician/IT role.

Preferred Skills and Qualifications

Education
- Associates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience.
Technical Skills
- Proficiency in supporting modern Windows Desktop Operating Systems
- Desktop software such as Microsoft Office Suites, Adobe, etc.
- Basic Server support skills and understanding of modern Windows Server Operating Systems
- Networks, internet connection issues, as well as be able to configure network devices such as switches and routers.
- Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies.
Other Skills & Abilities
- Able to work independently and as part of a team
- Must be prepared to travel as the business need requires
- Exceptional written and oral communication skills
- Self-motivated
- Should enjoy learning new skills

Work Conditions

40-hour work week with on-call availability up to 7 days per month.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Minimum Requirements

High school diploma or equivalent
Valid driver’s license
Reliable, insured vehicle
Good communication skills
Reliable work record

Quick Apply

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desk technician jobs in lansing mi

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