Top 326 Level customer service representative Jobs in Lansing Mi

Consumer Care Representative
Coast Professional, Inc. —Dimondale, MI
- $15.25 an hour
- Background check
- High school
- Office
- Paid training
- AD&D insurance
Quick Apply
Customer Service Representative - Remote
NeoPollard Interactive —Lansing, MI
- Remote
- Windows
- High school diploma or GED
- Travel
- Profit sharing
- Paid parental leave
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Paratransit Service Representative
Capital Area Transportation Authority —Lansing, MI
- $18 an hour
- Part-time
- High school diploma or GED
- Typing
- Entry level
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Customer Service Representative - Entry Level - Mason, MI
Emily Smith Farmers Insurance —Mason, MI
- $40,000 - $60,000 a year
- Full-time
- No experience needed
- Organizational skills
- In-person
- Paid time off
- On-the-job training
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Customer Service Representative
SET SEG —East Lansing, MI
- Full-time
- Office
- Organizational skills
- Experience equivalent to degree accepted
- Paid parental leave
- Health insurance
Quick Apply
Customer Service Representative
U-Haul —Lansing, MI
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Representative
A-1 Mechanical of Michigan LLC. —Lansing, MI
- $15 - $18 an hour
- Full-time
- High school diploma or GED
- Entry level
- Commercial
- Paid holidays
- Disability insurance
Quick Apply
Retail Sales Associate
Skechers USA Retail, LLC —Lansing, MI
- $15.50 - $16.44 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply
Lead CSR/Teller - S Pennsylvania (Lansing, MI)
Fifth Third Bank —Lansing, MI
- Full-time
- Mid-level
- Office
- High school diploma or GED
User Support Specialist I
State of Michigan —Lansing, MI
- $43,352 - $59,787 a year
- Full-time
- Computer science
- Computer Science
- Computer literacy
11d
Customer Service Representative #11, 2121 W. Holmes Rd
QUALITY DAIRY COMPANY —Lansing, MI
- From $13.75 an hour
- Part-time
- Background check
- Serving
- Pass drug screening
- Paid training
- 401(k)
Quick Apply
Store Support
Home Depot —Lansing, MI
- Entry level
- Time management
Customer Service Representative - Entry Level - Portland, MI
Emily Smith Farmers Insurance —Portland, MI
- $40,000 - $60,000 a year
- Full-time
- No experience needed
- Organizational skills
- In-person
- Paid time off
- On-the-job training
Quick Apply
PATIENT ACCESS REPRESENTATIVE
University of Michigan Health Sparrow —Lansing, MI
- Full-time
- Microsoft Outlook
- Hospital
- Medical office experience
Payroll Coordinator II - REMOTE
Ryder System —Lansing, MI
- $25 - $29 an hour
- Remote
- Spanish
- Mid-level
- 3 years
- Disability insurance
- Health insurance
1d
Remote P&C Licensed CSR - Detroit Metro Area Residents
AAA The Auto Club Group —Michigan
- From $21.75 an hour
- Extended hours
- Pass drug screening
- Windows
- High school diploma or GED
- Paid training
- Paid jury duty
8d
Portuguese Mortgage Resolution Representative - Afternoon Shift
First National Bank of America —Lansing, MI
- English
- Office
- US work authorization
- Health savings account
- Health insurance
Quick Apply
12d
Bilingual CSR - Portuguese
First National Bank of America —Lansing, MI
- English
- US work authorization
- Communication skills
- Health savings account
- Paid time off
Quick Apply
Route Sales and Service Representative
Service Tool Co, LLC —Lansing, MI
- $60,000 - $80,000 a year
- Full-time
- Merchandising
- No experience needed
- Travel
- Profit sharing
- Paid training
Quick Apply
5d
Claims Representative - Multi-Line
SET SEG —East Lansing, MI
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply

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Consumer Care Representative

Coast Professional, Inc. -
Dimondale, MI

Quick Apply

Job Details

$15.25 an hour

Benefits

Paid training
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program
Paid sick time

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

Benefits

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance

Job type

Full-time.

Pay

$15.25 per hour plus $630 to be paid towards medical health insurance per month.
Monthly Bonus Potential.

Location

This is a hybrid opportunity that requires the employee to live within a 50-mile driving radius of the office located at 7285 Parsons Dr, Dimondale, MI 48821.

Number of openings for this position

Ongoing need to fill this role.

Job Summary

The Consumer Care Representative works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative may receive and submit to the client hearing requests from debtors.

Job Duties and Responsibilities

• Skip-tracing debtors to locate current residence and employment information
• Handling incoming and outgoing collection calls
• Negotiating balance in full payments, payment arrangements or legal referrals
• Reviewing accounts and schedule contact dates for follow-up calls
• Reading and following scripts verbatim.
• Follow Federal/State laws and company policies.
• Documenting interactions with Debtors
• Additional duties as assigned based on line of business

Qualifications

Education
High school diploma or GED required

Experience
Collection experience preferred

Knowledge, Skills, and Abilities

• Reading and Typing
• Working knowledge of modern office procedures, methods, and computer equipment
• Excellent communication skills
• Principles and practices of customer service.
• Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
• Good organizational skills and attention to detail.
• Ability to comply with rules, regulations, laws and methods as related to debt collection.
• Work independently in the absence of immediate supervision.
• Ability to handle and resolve recurring problems.
• Successfully complete and pass the FDCPA test.
• Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure.

Clearance

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Licensing

This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.

Security

Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Disclaimer

This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Education

Required

High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

level customer service representative jobs in lansing mi

Consumer Care Representative

Customer Service Representative - Remote

Paratransit Service Representative

Customer Service Representative - Entry Level - Mason, MI

Customer Service Representative

Customer Service Representative

Customer Service Representative

Retail Sales Associate

Lead CSR/Teller - S Pennsylvania (Lansing, MI)

User Support Specialist I

Customer Service Representative #11, 2121 W. Holmes Rd

Store Support

Customer Service Representative - Entry Level - Portland, MI

PATIENT ACCESS REPRESENTATIVE

Payroll Coordinator II - REMOTE

Remote P&C Licensed CSR - Detroit Metro Area Residents

Portuguese Mortgage Resolution Representative - Afternoon Shift

Bilingual CSR - Portuguese

Route Sales and Service Representative

Claims Representative - Multi-Line

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Job Summary

Qualifications

Education
High school diploma or GED required

Experience
Collection experience preferred

Knowledge, Skills, and Abilities

Clearance

Licensing

Security

Working Conditions

Disclaimer

Education

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level customer service representative jobs in lansing mi

I want to receive the latest job alert for level customer service representative in lansing mi

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Job Summary

Qualifications

Education High school diploma or GED required

Experience Collection experience preferred

Knowledge, Skills, and Abilities

Clearance

Licensing

Security

Working Conditions

Disclaimer

Education

Education
High school diploma or GED required

Experience
Collection experience preferred