Description:
Job Summary:
Responsible for the care of patients through the pre-operative and post-operative phases of their surgical experience. Perform organizational, clerical, patient care, and environmental tasks as needed to facilitate the highest quality of patient care, and the efficient utilization of available resources within the scope of practice.
Essential Duties and Responsibilities - Patient Care
Assist with Procedures
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Assist with patient care procedures as directed by RN or Director.
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Available to assist other staff members as needed.
Patient Observation
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Report abnormal observations of patient conditions immediately to nursing staff.
Patient Assist
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Assist patients as needed with walking, transfers, dressing(s), and toileting needs.
Environment
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Provide a friendly, safe, timely, quality driven environment, responsive to the needs of Premier Bone & Joint Centers' patients.
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This includes enforcing infection prevention/control procedures, using supplies and equipment in a cost effective manner and managing multiple tasks at one time.
Safety Standards
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Follow safety standards while performing patient related duties by using good body mechanics and carrying out patient transfer procedures correctly.
Emergency Situations
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Recognize and respond to emergency situations in an appropriate and timely manner.
Essential Duties and Responsibilities - Physical Therapy
Appropriate Brace
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Fit patient with appropriate brace, sling, cryo cuff, assistive devices, etc.
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Educate patients on the use of braces and assistive devices.
Assist Recovery Staff
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Assist recovery staff with patient care, as directed by RN, paying attention to special patient needs.
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This includes preparing post-op exercise sheet, helping to arrange for post-op therapy, and filing appropriate paperwork.
Essential Duties and Responsibilities - Front Desk
Patient Communication
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Greet patient when they arrive for appointments; perform check-in procedure, including verification of patient’s demographic and contact information
- Answer phone calls, take messages and/or attempt to answer inquiries
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Help patients sign consents and ABNs
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Take temperatures if indicated
Taking Payments
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Take payments securely following billing office protocol
Patient Documentation
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Locate and prepare patient charts for the next-day surgeries, create charts for new patients, and maintain patients' charts
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Enter patient charts into database
Interaction with Other Departments
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Facilitate communication between physicians, medical staff, and surgery center staff
Information Processing
Confidentiality/Right to Privacy
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Observe confidentiality of information in regards to patients, physicians, and fellow employees.
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Protect patient sensitivities and right to privacy.
Computer Use - Patient Data
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Use computer to accurately load, maintain, and retrieve patient data.
Interpersonal Skills
Professional Image
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Follow dress code.
- Project a pleasant and professional image per company policy.
- Wear identification while on duty.
- Come to work projecting an attitude that welcomes patients.
- Communicate name and role to patient.
Flexibility/Stressful Situation
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Respond with flexibility to changing work load and/or assignments.
- Stay organized and function under stressful situations.
Working Relationships
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Ability to establish and maintain effective working relationships with physicians, co-workers, and the public, that harbor a friendly, yet professional interaction.
- Demonstrate willingness to readily interact with other staff members and department leaders.
Initiative
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Exhibit initiative and self-directed behavior.
- Act as a mentor/preceptor for students/new employees
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Accept responsibility for own professional growth and personal conduct by seeking knowledge in work specific areas, taking advantage of opportunities at work to observe and volunteer.
Independence
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Ability to work independently, make decisions, and solve problems.
Mentor/Preceptor
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Act as a mentor/preceptor to students and new employees.
Other Duties
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Perform other duties as directed/required, to ensure efficient operations of Premier Bone & Joint Centers.
Adherence to Facility/Departmental Policy
Attendance/Punctuality
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Maintain a good attendance record and arrive to work punctually.
- Utilize established time clock system appropriately.
Confidentiality
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Observe confidentiality of information in regards to patients, physicians, and fellow employees; ability to maintain confidentiality under HIPAA standards.
Dress Code/Identification
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Follow dress code of the department, appear professional when present in the clinic, wear identification while on duty, and communicate name and role to patient appropriately
Overtime
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Able to substantiate overtime, minimize overtime and adjust hours as needed.
Cell Phone Use
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Cell phone may be used for business purposes only.
- Utilize cell phone for personal use only during breaks or meal periods out of the public eye.
Staff Meetings/In-services
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Participates in Premier Bone & Joint Centers and departmental in-services and staff meetings
Care of Environment, Equipment, and Supplies
Order Supplies
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Order supplies and equipment and store in an organized manner.
Food Stock
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Maintain appropriate food stock through inventory and purchase.
Laundry
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Perform departmental laundry duties.
Clean, Neat, Safe Environment
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Maintain a clean, neat, and safe environment for patients and staff, including personal work areas.
Office Equipment Skills/Malfunctioning Equipment
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Utilizing correct/safe technique when using equipment and notify manager of malfunctioning equipment.
Requirements:
Education
High School Diploma or Equivalent - Required
Certification & Licensures
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Recent Clinical Experience - Preferred
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Certification - Current BLS (Must be through the American Heart Association) - Required
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Certificate - Current State of Wyoming Certified Nursing Assistant - Required
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Completion - Orientation Packet/Competency Skills Checklist within (3) month of start date - Required
Physical Requirements
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Seeing - Must be able to read patient charts, diagnostic instruments, and computers - Constant
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Hearing - Must be able to hear patient care alarms, call lights, phones, safety alarms, and to communicate with physicians, staff, and patients/families - Constant
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Speaking - Must be able to verbally communicate with physicians, staff, and patients/families - Constant
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Grasping - Must be able to write and type data into patient charts/computer and to perform duties requiring fine motor skills - Frequently
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Standing - Frequently
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Sitting - Frequently
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Bending/Crouching - Frequently
Weight Demands
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Lifting - Must be able to lift at least 75 pounds - Frequently
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Pushing/Pulling - Must be able to assist patients in physical movements and aid in transport of patients to and from wheelchair, exam table, etc.- Frequently
Working Conditions
Environmental Hazards
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The fast-paced environment may lead to increased levels of personal stress and demand high mental acuity.
Physical Hazards
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Physical harm is possible when performing physical requirements, as listed above.
- Exposure to communicable disease, bodily fluids, and/or toxic substances is possible and can be physically harmful.
Unique Work Schedule/Travel
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May be required to work after hours, on weekends, or holidays.
- May be required to provide services outside the clinical setting (i.e. at University or High School athletic events), or travel to offices throughout the state.
Employee Statement of Understanding
I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.
I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct related to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.
As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with patients, customers, and fellow employees.
Note: This description is intended to describe the general job duties and employment requirements for adequate job performance, and should not be interpreted as an exhaustive report. Additional duties and responsibilities may be assigned at the discretion of the employees’ supervisor.
