Top 9 Bilingual call center representative Jobs in Laredo, Tx

Remote Bilingual Customer Service TX
Qualfon —Texas
- $12 an hour
- Urgently hiring
- Remote
- Spanish
- Computer literacy
- Writing skills
- Paid training
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- $15.50 an hour
- 8 hour shift
- Remote
- English
- High school diploma or GED
- Older adults
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B2B Cold Caller / Outbound Sales Rep
TopHare Software Studio —Laredo, TX
- From $10 an hour
- Part-time
- Remote
- Spanish
- English
- US work authorization
- Flexible schedule
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Remote Bilingual Customer Service TX

Qualfon -
Texas

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Job Details

Full-time
$12 an hour
9 days ago

Benefits

Paid training

Qualifications

Computer operation
Spanish
Phone communication
Writing skills
English
Windows
MFA
Telecommunications headsets
Computer skills
Technical troubleshooting support

Full Job Description

Overview:

About the Company

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients

Responsibilities:

Qualfon is hiring immediately for Bilingual Customer Service Professionals, who are fluent in both English and Spanish, to work from home (100% remote) fielding inbound calls from our customers providing support for phone services and facilitating the addition of funds to inmate accounts. This role is crucial in helping families stay connected and ensuring the smooth management of inmate financial needs. Our Customer Service Representatives will have virtual paid training from their home in Texas.

What you will be doing

Respond to inquiries via inbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner.
Forwarding specific inquiries as directed for priority resolution
Documenting each encounter/resolution in the computer tracking system
Strong capacity to retain information
Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

Qualifications:

What skills you will need

One-year previous call center
Strong communication skills in both English and Spanish, both verbal and written.
Ability to attend 100% classroom training program
Passion to meet or exceed performance goals
Working in a time-sensitive environment
Computer savvy and can resolve minor technical issues with minimal assistance

Work at Home Requirement:

Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
Operation system – Windows 11
The computer must have at least 8GB of RAM and a Processor speed – i3 4th generation or better
2nd computer monitor required.
USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
Wired provider- No mobile broadband connections allowed
Upload speed of 25 Mbps; Download sped of 50 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss
Latency under 100ms
Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Pay Range: USD $12.00 - USD $12.00 /Hr.

Apply Now

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bilingual call center representative jobs in laredo, tx

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