Top 14 Service representative/sales specialist Jobs in Laredo, Tx

Customer Service Advisor (Dispatcher)
Equipment Co. —Laredo, TX
- $25 - $32 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Retail Sales Associate
Skechers USA Retail, LLC —Laredo, TX
- $15 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply
Benefits Representative
AMBA —Laredo, TX
- $65,000 - $90,000 a year
- Full-time
- Leadership
- Communication skills
- Entry level
- Retirement plan
Bilingual Retail Sales Associate
2020 Companies, Inc. —Laredo, TX
- $1,000 - $1,350 a week
- Weekends as needed
- Spanish
- English
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
6d
Licensed Medicare Insurance Agent (Remote)
HEALTHPLANONE, LLC —Laredo, TX
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply

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12d

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service representative/sales specialist jobs near laredo, tx

Customer Service Advisor (Dispatcher)

Equipment Co. -
Laredo, TX

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Job Details

Full-time
$25 - $32 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Phone communication
High school diploma or GED
Dispatching
Attention to detail
Customer engagement
Work-in-progress (WIP) inventory metrics
Customer complaint resolution
Client interaction via phone calls

Full Job Description

Position Overview
The Customer Service Advisor (CSA) will work with a Service Manager and will be the Team Admin for approximately 10-15 technicians. The position will be responsible for handling all aspects of the Customer Experience and ensuring customers are satisfied with their Darr Equipment service interactions. The CSA works with parts, rental, sales and other service team members to ensure all service jobs are completed to the satisfaction of the customer and helps to ensure jobs are on time and within budget per service guidelines. The most important job function for the Customer Service Advisor is communicating with the customer every step of the process.

Reporting & Supporting Positions
There are no reporting positions.
Supporting positions include Warranty Claims Analyst, Technical Communicator, Trainer, and Parts Specialist. The CSA will work alongside these service and parts team members to ensure all aspects of the customer experience are handled accordingly.

Essential Duties and Key Responsibilities

Field incoming calls for service requests from customers.
Open and assign work orders to technicians. (May not apply at all branches)
Schedule and dispatch technicians. (May not apply at all branches)
Communicate with Parts Specialists daily regarding updates on backordered parts.
Process all completed work orders daily and review for accuracy. Call customers for purchase orders if required before final review and costing.
Communicate with customer on regular intervals and keep customer informed of status at each step through the process. The customer should never have to call Darr for an update on their service repairs.
Work with Service Manager / Operations Manager to handle any customer billing issues or disputes.
Work with Warranty Analysts to ensure timely completion of all warranty work orders and assist with obtaining any items needed for claims processing
Verify and approve time entry in Paycom and ERP daily for your assigned team of technicians.
Work with Team Leads and technicians to keep jobs within assigned hours and on schedule.
Work with Service Manager to monitor and manage the WIP for your assigned team of technicians

Minimum Education, Skills, and Professionalism

High School diploma or equivalent required
Customer service oriented and driven to satisfy
Strong phone and person to person communication skills
Ability to multitask and pay close attention to details
Excellent organization and time management skills

Working Conditions
This is an office position in a fast-paced environment. This position requires normal eyesight, reading, writing, listening, and speaking abilities. May involve minor lifting and/or working with hands from time to time.

Physical Requirements and Work Content
Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 25 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.

Full-Time Employee Benefits

Health, Dental, and Vision Insurance through Blue Cross Blue Shield
Paid Time Off (PTO) and 9 Paid Holidays
Fidelity 401(K) with Company Match
Short-Term and Long-Term Disability insurance
Life Insurance
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Referral Bonus Opportunities
Tuition Reimbursement

Pay: $25.00 - $32.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service representative/sales specialist jobs in laredo, tx

Customer Service Advisor (Dispatcher)

Retail Sales Associate

Benefits Representative

Bilingual Retail Sales Associate

Licensed Medicare Insurance Agent (Remote)

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