Top 2 Network support specialist Jobs in Laredo Tx

Technical Support Specialist
SERCO OF TEXAS - LAREDO —Laredo, TX
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
9d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Laredo, TX
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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Technical Support Specialist

SERCO OF TEXAS - LAREDO
Laredo, TX

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Job Details

9 days ago

Qualifications

Phone communication
High school diploma or GED
Driver's License
Driving
Desktop (troubleshooting support)

Full Job Description

Technical Support Specialist

The Technical Support Specialist at SERCO of Texas is responsible for providing technical support for daily computer operations while delivering exceptional customer service to end users. Working under general supervision, this role ensures that SERCO of Texas employees have the technology, systems, and technical assistance needed to perform their job duties efficiently. The Technical Support Specialist troubleshoots hardware, software, and network-related issues, installs and maintains computer equipment, resolves technical problems in a timely manner, and supports the organization's commitment to reliable IT services and operational excellence.

Duties and Responsibilities

Provide technical assistance and support related to computer systems, hardware, and software in a help desk environment
Set up computers and office equipment for employees, including installing standard software and ensuring proper cable connections
Assist users in resolving common hardware, software, and network connectivity issues
Troubleshoot and resolve common software problems and determine when escalation is required
Monitor and manage the help desk ticketing system
Respond to support requests in a timely manner
Accurately document problems and resolutions within the ticketing system
Collaborate with team members to resolve technical issues
Diagnose and troubleshoot hardware failures
Maintain computer peripheral equipment such as printers, scanners, and projectors
Perform routine preventative maintenance to reduce system outages and failures
Train users on effective use of computer systems and related components
Ensure compliance with privacy, security, and data protection standards
Perform related duties as assigned

Essential Skills and Experience

Ability to work effectively with personnel at all organizational levels, including managers and executives
Ability to communicate in person, by phone, virtually, and via email
Strong teamwork skills with a reliable and dependable work ethic
Willingness to contribute to various projects as needed
Ability to troubleshoot and resolve hardware and software issues impacting productivity
Ability to assess incoming requests and prioritize tasks in a fast-paced, high-pressure environment
Knowledge of current technology and ability to quickly learn new software

Experience and Education

High School Diploma or GED required
One to three years of experience in computer hardware diagnostics or a related field –preferred
Hands-on experience with LAN/WAN network –preferred

Knowledge, Skills, and Abilities

Knowledge of computer operations, information systems, and computer hardware and software principles
Skill in computer support and troubleshooting information systems
Ability to operate information technology systems effectively
Strong verbal and written communication skills
Effective time management and organizational skills
Ability to multitask and manage competing priorities
Strong critical thinking and problem-solving skills
Ability to analyze issues and develop creative solutions to complex technical problems

Preferred Qualifications

Certificate or Associate’s degree in a relevant field –preferred
Knowledge of computer and IT systems, internet security, and data privacy principles

Special Requirements

Must possess a valid Texas Driver’s License
Must maintain automobile liability insurance as required by the State of Texas
Must have access to reliable transportation to complete required home visits

Physical Demands and Work Environment

Physical Demands

Physical demands described are representative of those required to perform the essential functions of the position
Ability to stand, walk, or sit for extended periods of time
Ability to drive for extended periods of time
May involve lifting, carrying or moving equipment
Ability to set up display or presentation areas as required

Work Environment

Fast-paced work environment
Physically and mentally demanding at times
Requires constant communication with staff, clients, and stakeholders

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Technical Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

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