Top 1 Night auditor Jobs in Laredo Tx

Night Auditor/Front Desk Clerk
Best Western San Isidro Inn Laredo, TX 78045 —Laredo, TX
- $10 - $11 an hour
- Part-time
- Computer literacy
- Basic math
- Hotel
- 401(k)
- Paid time off
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Night Auditor/Front Desk Clerk

Best Western San Isidro Inn Laredo, TX 78045
Laredo, TX

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Job Details

Part-time | Full-time
$10 - $11 an hour

Benefits

401(k)
Paid time off
401(k) matching
Employee discount
Flexible schedule

Qualifications

Computer operation
Guest relations
Interpersonal skills
Night audit
Basic math
High school diploma or GED
Data entry
Organizational skills
Hotel experience
Client interaction via phone calls

Full Job Description

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Perform the night audit operations to ensure the preservation of financial controls and compliance with hotel standards. Coordinate with other departments (i.e., Security, Housekeeping) to ensure quality service is provided to all guests. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Prepare daily Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue pay outs and settlements by type and cashier.
Run audit reports/journals from the front office system, point of service, and the computer.
Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Qualifications

Hotel experience preferred.
Basic mathematical skills and ability to make accurate mathematical calculations.
Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
Ability to access and accurately input information using a moderately complex computer system.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, and guests.
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Excellent communication and organizational skills

Pay: $10.00 - $11.00 per hour

Benefits:

401(k)
401(k) matching
Employee discount
Flexible schedule
Paid time off

Education:

High school or equivalent (Required)

Experience:

Hotel experience: 1 year (Required)

Work Location: In person

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Night Auditor/Front Desk Clerk

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