Company Overview
Clear Vision Express is dedicated to providing exceptional optical care and vision solutions through innovative services and a patient-centered approach. Our team is committed to improving quality of life by offering comprehensive eye health management and stylish eyewear options in a welcoming environment. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.
Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.
Job Summary
We are seeking an energetic and detail-oriented Optical Operations Manager to lead our optical department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations with a primary focus on promoting and guaranteeing premium and professional eyecare experiences with every patient at their local practice. The role also supports advancing the profession of optometry in the healthcare industry. This position is the leader within the local practice and marketplace and establishes the practice as the premier destination for all vision needs within the community.
Duties
- Works closely with managing and associate doctors to ensure the highest standard of patient care and workflow efficiency.
- Conveys a patient-centric approach through leading team performance, coaching, inspiring, and developing team members to deliver unsurpassed patient experiences, every time.
- Recruits and selects high caliber, success-oriented talent and creates a talent pipeline for succession.
- Monitors all aspects of practice operations, provides on-the-job training and support to team members in accordance with Company policy and procedure.
- Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
- Controls profits and expenses for the store, through operational functions, sales and medical/vision insurance claim accuracy, labor, supply ordering, etc.
- Demonstrates deep understanding of eyecare business and patient care and has the capability to transfer knowledge to superior patient experiences and business results.
- Follows workforce management guidelines to optimally staff all practice hours of operation.
- Maintains inventory accuracy through proper inventory management procedures.
- Drives change management activities in the practice to include adoption of new technology, processes, and continued improvement.
- Ensures all Company approved safety programs are implemented and maintained.
- Works weekends and evenings in support of the business needs (varies by location).
- Adheres to attendance and daily time keeping requirements.
- Adheres to all company policies and procedures.
- Consistently maintains proper dress code.
- Performs other duties as assigned or as business needs.
Skills
- Strong knowledge of ophthalmology practices, anatomy, physiology, and medical terminology
- Experience with laboratory procedures related to eyewear fabrication and aseptic techniques
- Familiarity with HIPAA compliance, medical billing, coding, and medical records management
- Proficiency in EMR systems such as Revolution EHR
- Retail management skills including sales techniques, inventory management, and retail math calculations
- Excellent communication skills with the ability to train staff on medical terminology and clinic procedures
- Knowledge of pediatric eye care needs and senior care considerations in an optical setting
BASIC QUALIFICATIONS
- High School graduate or equivalent
- 4+ years management/supervisory experience, preferably in an eyecare/healthcare setting
- A proven track record of delivering results and growth
- Excellent business and financial acumen including operational analysis
- Familiarity with technology, such as point-of-sale, patient record systems, and other software applications
- Strong communicator and listener
PREFERRED QUALIFICATIONS
- College degree or equivalent
- ABO Certification
Join us at Clear Vision Express to lead a dynamic team dedicated to transforming lives through clear vision! Your expertise will help us deliver outstanding eye care while fostering a supportive environment for both patients and staff.
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- Bereavement leave
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
