At Vantage Bank, we're driven by a deep commitment to supporting our customers, valuing our employees, embracing diversity, fostering meaningful connections, and providing outstanding service every step of the way.
JOB SUMMARY
The Branch Service Specialist supports multiple locations across the Rio Grande Valley market. They support teller and new account operations as needed. The Branch Service Specialist provides excellent customer service and assists in various duties to include opening accounts, submitting consumer loans, handling customer inquiries and assisting with the bank’s products and services. They ensure compliance with policies and strengthen customer relationships.
ESSENTIAL DUTIES
The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.
New Accounts Operations
Responsible for new account openings, deepening wallet share and customer relationships including but not limited to consumer and commercial deposit accounts, certificates of deposits, safe deposits boxes, IRAs, Treasury Management, consumer lending, commercial lending, credit card and foreign exchange.
Ensures completion of new account opening process, account maintenance assistance, debit card requests/limit increases, check orders in a timely and courteous manner in compliance with all regulatory requirements and bank policies.
Responds to all customer inquiries timely and professionally via various communication channels.
Wire transfer: takes care of initiating Domestic, International, and Foreign Exchange wire transfers following and adhering to established procedures.
Monitors their own tickler list— quickly clears any error or exceptions (ticklers) identified within the work performed.
Maintains working knowledge of all bank products and/or services and assists in training new personnel to get acquainted with department.
Demonstrates commitment and dedication by encouraging the support of the entire team and different branch locations toward the attainment of branch goals, maintaining excellent character and professionalism.
Ability to work accurately and deal with job pressure and deadlines.
Promote and maintain positive relations with all contacts, customers and potential customers while contributing to the fulfillment of department and company objectives and goals.
Complies with all department and company policies and procedures.
Performs as a team member in allocating and coordinating workflow.
Other duties as assigned.
Teller Operations
May be involved in ordering, receiving, verifying, and distributing cash.
Operates a teller window to serve the bank's customers including but not limited to: (a) Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts; (b) Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks; (c) Balance cash daily; (d) Accepting payments for all loan transactions; (e) processing change orders; (f) may be responsible for bank opening/closing.
Basic understanding and processing of monetary instruments, positive pay, bond redemption, loan payments, safe deposit payments, charge off payments, night drop services and payment processing, and other services described in teller manual
Completing Currency Transaction Report and other BSA requirements.
Strong commitment to communicate system errors, escalate customer issues/complaints, and customer feedback.
Open and close vault as needed.
Promotes the bank's products and services; consistently cross-sells bank products at every opportunity.
Solves customer problems, identifies and responds to customer’s needs effectively.
Follows proper security, fraud, counterfeit, and robbery prevention procedures.
Contributes to the designated branch as needed, acts as a team member and is accountable for achieving satisfactory branch audits.
Processes adjustments in branch capture as needed.
Consistently meets or exceeds productivity and quality standards.
Maintains a position of trust and responsibility by keeping all customer business and employee related matters confidential.
Responsible for making sure that teller cash box limits are being always respected and adhering to teller over/short policy.
Other duties as assigned.
QUALIFICATIONS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities and organizational limitations may result in some deviation from these guidelines.
High School diploma or general education degree (GED), or equivalent required.
3+ years of combined teller and new accounts experience
Previous cash handling, sales or customer service experience required.
Must have flexibility in scheduling, to fulfill market needs. Must work until completion of daily functions.
Proficient computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
Excellent verbal, written, and interpersonal communication skills.
Excellent customer service skills with a sales-oriented approach.
Bilingual— English/Spanish preferred
Ability to perform basic math functions and to balance to expected totals.
Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
Must be versatile, flexible and have a willingness to work with constantly changing priorities with enthusiasm.
Ability to communicate with people at all levels and various backgrounds
Versatility, flexibility, and a willingness to work constantly changing priorities with enthusiasm.
COMMUNITY IMPACT
Community involvement is part of who we are. Our culture is built on teamwork, purpose, and service. We value volunteerism and create opportunities for employees to connect, give back, and make a positive difference in our communities. As part of the Vantage Bank team, all associates should embrace our community involvement and culture to ensure we are making an impact.
BANK SECRECY ACT (BSA)
All employees of Vantage Bank, herein referenced to as the “Bank”, must comply with the terms of the BSA Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA/AML/OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti Money Laundering and Office of Foreign Asset Control Policy.
EOE/M/F/D/V
