Top 948 Customer service representative Jobs in Largo, Md

Customer Service Dispatcher
Quality Air Services, LLC —Rockville, MD
- Up to $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Relations Associate I (Ongoing Recruitment)
Airlines Reporting Corporation —Arlington, VA
- $33,200 - $49,800 a year
- Urgently hiring
- Hybrid work
- Spanish
- Computer literacy
- Writing skills
- Work from home
Call Center Manager
Confidential —Rose Hill, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Paid holidays
Quick Apply
Entry Level Client Success Coordinator
ROCS —Bowie, MD
- $50,567 - $63,500 a year
- Full-time
- Office
- Bachelor's degree
- US work authorization
- Health savings account
- Health insurance
Quick Apply
2d
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Data Entry Clerk and Customer Service Representative
Evangel Cathedral Church —Upper Marlboro, MD
- $20 - $22 an hour
- Temporary
- Inventory management
- Basic math
- ERP systems
- Flexible schedule
Quick Apply
Customer Service Associate Representative - Cigna Healthcare - Remote
The Cigna Group —Washington, DC
- $17.75 - $19.00 an hour
- Online Application
- Remote
- Basic math
- Research
- Windows
- Paid holidays
- Health insurance
4d
Customer Service Representative I
ServiceSource Inc. —Capitol Heights, MD
- $17.75 an hour
- Full-time
- HIPAA
- Windows
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
Part Time Customer Care Representative (West Coast Preferred)
Shopventory Inc., DBA Thrive —Washington, DC
- $23 - $25 an hour
- Part-time
- Remote
- Spanish
- Writing skills
- Restaurant experience
- Work from home
Quick Apply
Customer Service Advisor - Call Center
WSSC Water —Laurel, MD
- $28.22 - $47.98 an hour
- Full-time
- Writing skills
- Basic math
- English
12d
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
12d
Customer Service Representative
LYON BAKERY INC —Hyattsville, MD
- $18 - $19 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- English
- Flexible schedule
Quick Apply
Customer Services Representative
M Management Inc —Capitol Heights, MD
- $20 an hour
- Email
- Computer literacy
- Office
- Conflict management
Quick Apply
Reservationist/CSR (Part-Time)
Transdev —New Carrollton, MD
- $21.00 - $36.60 an hour
- Part-time
- Background check
- Computer literacy
- Pass drug screening
- Paid time off
- Opportunities for advancement
Client Support Associate
Z S Connections MD —Lanham, MD
- $3,600 - $4,600 a month
- Full-time
- Background check
- Computer literacy
- High school diploma or GED
Quick Apply
3d
Customer Service Specialist
Orkin —Bowie, MD
- $18 - $24 an hour
- Online Application
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
Customer Service Representative
James Allen Jr. - State Farm Insurance —Lanham, MD
- $18 - $20 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Computer skills
- Communication skills
- Paid time off
- Work from home
Quick Apply
Entry-Level Customer Service Representative
Impactia Corp —Washington, DC
- $18 - $28 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
5d
Pharmacy Customer Service Associate
Walgreens —Largo, MD
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
7d
Scheduling Coordinator
Maxim Healthcare —Washington, DC
- $24 - $25 an hour
- Full-time
- Office
- High school diploma or GED
- 1 year
- Profit sharing
- Commuter assistance
Quick Apply

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Customer Service Dispatcher

Quality Air Services, LLC -
Rockville, MD

Quick Apply

Job Details

Full-time
Up to $22 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Written communication
Managing customer accounts
Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Managing clients in a customer support role
Dispatching
Proposal writing
Data management
Patience
Customer issue escalation
Dispatch software communication

Full Job Description

POSITION PURPOSE

The Customer Service Representative (CSR) plays a vital role in managing client interactions, coordinating dispatch operations, and generating proposals for HVAC services. This position is responsible for ensuring customer satisfaction by providing prompt, professional, and accurate responses to customer inquiries and coordinating with the HVAC team to deliver high-quality service.

_____________________________________________________________________________________

PRINCIPAL DUTIES AND RESPONSIBILITIES

Customer Interaction:

Handle inbound and outbound calls in a high-volume call center environment.
Address customer inquiries, complaints, and service requests professionally and efficiently.
Provide customers with accurate information regarding HVAC services, pricing, and scheduling.

Dispatch Operations:

Coordinate daily dispatch of HVAC technicians, ensuring timely and efficient service delivery.
Monitor technician schedules, adjusting as necessary to accommodate emergencies or high-priority requests.
Communicate with technicians throughout the day to track job progress and address any issues that arise.

Proposal Creation:

Prepare and deliver accurate, detailed proposals for HVAC services based on customer needs and company pricing structures.
Collaborate with the HVAC sales and service teams to gather necessary information for proposal development.
Follow up with customers on proposals, answer any questions, and close sales opportunities.

Data Management:

Maintain accurate records of customer interactions, service requests, and proposals within the company’s service management system.
Update customer profiles with new information and ensure data integrity.

Team Collaboration:

Work closely with the CSR Manager, Service Manager, Sales team, and HVAC technicians to ensure seamless communication and service delivery.
Actively participate in team meetings to discuss customer feedback, service and departmental improvements, and operational challenges.

Additional Duties:

Assist with administrative tasks as needed, including addressing email correspondences, billing inquiries, scheduling, and reporting.
Stay informed about HVAC industry trends, company services, and pricing to provide knowledgeable support to customers.

_____________________________________________________________________________________

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Education:

High School Diploma or equivalent; additional education or certifications in customer service, business, or related fields is a plus.

Experience:

Minimum of 2 years of experience in a customer service role, preferably within the HVAC industry or a similar technical service environment.
Experience using service management and dispatch platforms; proficiency in ServiceTitan preferred

Skills:

Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Proficiency in service management systems, dispatch platforms, and Microsoft Office Suite (Word, Excel, Outlook).
Ability to work in a fast-paced environment and handle high call volumes.
Problem-solving skills and a customer-centric approach.

Personal Attributes:

Positive attitude, professional demeanor, and a team-oriented mindset.
Ability to remain calm under pressure and handle challenging situations with tact and professionalism.
Commitment to continuous learning and improvement.

_____________________________________________________________________________________

WORK ENVIRONMENT

Primarily an office setting with Monday – Friday, 8:00 am – 4:30 pm working hours, and a 30-minute lunch period

Frequent use of computers, phones, and other office equipment.

Pay: Up to $22.00 per hour

Expected hours: 8.0 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in largo, md

Customer Service Dispatcher

Customer Relations Associate I (Ongoing Recruitment)

Call Center Manager

Entry Level Client Success Coordinator

Customer Service Call Center Agent

Data Entry Clerk and Customer Service Representative

Customer Service Associate Representative - Cigna Healthcare - Remote

Customer Service Representative I

Part Time Customer Care Representative (West Coast Preferred)

Customer Service Advisor - Call Center

Access Call Center Representative

Customer Service Representative

Customer Services Representative

Reservationist/CSR (Part-Time)

Client Support Associate

Customer Service Specialist

Customer Service Representative

Entry-Level Customer Service Representative

Pharmacy Customer Service Associate

Scheduling Coordinator

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