Top 130 Call center representative Jobs in Las Vegas, Nv

First Response Customer Service Representative
TELUS Digital —Las Vegas, NV
- $18 an hour
- Full-time
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Call Center Agent for Live Transfer Program
A3N —Las Vegas, NV
- $480 - $1,000 a week
- Full-time
- 18 years or older
- US work authorization
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
3d
Contact Center Agent (Remote)
STUDIO ENTERPRISE —Henderson, NV
- $16 - $17 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
Quick Apply
Medical Debt Collections Call Center Agent
Sunrise Hospital and Medical Center —Las Vegas, NV
- $15.46 - $23.19 an hour
- Full-time
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Pharmacy Tech Support / Call Center Rep (Work from Home)
IQVIA —Las Vegas, NV
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
Customer Advocate 1, Contact Center Support
PDS Health —Henderson, NV
- $18.60 - $24.40 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
CALL CENTER REPRESENTATIVE
Nevada Health Centers I —Las Vegas, NV
- $17.50 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- 403(b) matching
- AD&D insurance
Quick Apply
Contact Center Agent
SmartFinancial —Henderson, NV
- $33,000 - $80,000 a year
- 8 hour shift
- In-person
- Communication skills
- Entry level
- Paid training
- Opportunities for advancement
Quick Apply
Outreach Support Specialist
Giving Home Health Care —Las Vegas, NV
- $23 an hour
- Full-time
- Marketing
- High school diploma or GED
- Continuous improvement
- Disability insurance
- Tuition reimbursement
Quick Apply
17h
Box Office Ticket Agent-Fulltime (Call Center LV)
Caesars Entertainment —Las Vegas, NV
- Full-time
- Entry level
Medical Debt Collections Call Center Agent
MountainView Hospital —Las Vegas, NV
- $15.46 - $23.19 an hour
- Full-time
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
12d
Client Support Specialist (Remote)
Gallagher —Las Vegas, NV
- $23 an hour
- Temporary
- Remote
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
Pharmacy Tech Support / Call Center Rep (Remote Work from Home)
IQVIA —Las Vegas, NV
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
13d
Call Center Agent
Wynn Las Vegas —Las Vegas, NV
- Part-time
- Microsoft Office
- 21 years or older
- Typing
Quick Apply
Pharmacy Tech Support / Call Center Rep (Remote/11am-8pm EST)
IQVIA —Las Vegas, NV
- $18 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- English
- Work from home
Customer Care Representative
Paysign Inc —Henderson, NV
- $18 an hour
- 8 hour shift
- Computer literacy
- Typing
- Entry level
Quick Apply
Remote Call Center Representative
TechOp Solutions International —Las Vegas, NV
- Full-time
- Remote
- Research
- Mid-level
- 3 years
Quick Apply
Call Center Agent
Precision Opinion —Las Vegas, NV
- $14.00 - $22.35 an hour
- Choose your own hours
- 18 years or older
- No experience needed
- US work authorization
- Paid training
Quick Apply
Customer Service Representative
Sierra Air Conditioning & Plumbing —Las Vegas, NV
- $18 - $21 an hour
- Computer literacy
- High school diploma or GED
- Organizational skills
- Paid training
- Health insurance
Quick Apply
Call Center Representative
Hope Christian Health Center Corp —North Las Vegas, NV
- $18 - $21 an hour
- Full-time
- Spanish
- HIPAA
- English
Quick Apply
11d

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First Response Customer Service Representative

TELUS Digital -
Las Vegas, NV

Quick Apply

Job Details

Full-time
$18 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Flexible schedule

Qualifications

Computer operation
Spanish
Emotional support in crisis intervention
Customer communication
Customer service
Professional ethics
English
De-escalation techniques
Conflict de-escalation
Technical support
High school diploma or GED
Analysis skills
Customer engagement
Emotional safety support
Typing
Grammar Experience

Full Job Description

Our CSR’s will participate in an intensive training program that is designed to provide the knowledge needed to become a highly-skilled advocate for our customers. All CSR’s will be equipped with the tools needed to become instrumental in assisting rideshare customers and drivers reporting an incident during a rideshare service. Candidates must be incredibly empathetic, have a self-starter attitude, strong critical thinking and problem solving skills, the ability to regulate their own emotions, maintain strong resilience and tenacity, and ensure that an extraordinary service is provided to every customer.

Specific Responsibilities May Include:

Serve as the main point of contact and support for unforeseen incidents including accidents, via inbound and outbound calls, handling each call with compassion and empathy

Incidents may consist of the following but not limited to:

Driver needing help finding an additional ride for rider

Food poisoning or allergy from a food delivery

Report of left, lost or stolen items by rider or driver

Name calling or discriminatory remarks between rider and driver

Sexual harassment between rider and driver

Car accident involving injuries, fatalities, or emotional distress of the driver and/or rider

Parent of a rider involved in an accident looking for additional information

Follow-up call from driver providing insurance information post accident

Build professional relationships and rapport with each caller in order to deliver personalized experiences and solutions

Interpret, analyze, and anticipate the needs of each caller in order to effectively problem solve, provide accurate information, and direct each caller to emergency services when necessary

Gather and document information from callers and/or third parties using probing questions and report each incident through proper ticketing system

Maintain follow-up communication with callers to gather additional information and ensure reported incidents have been resolved

Handle a high volume caseload by staying organized and up-to-date on new policies, processes, and procedures provided by the company and/or client

Maintain strong emotional regulation, resilience and tenacity with every customer interaction

Use available tools, resources, and critical thinking in order to effectively problem solve without supervision

Ad hoc duties as assigned

Required Experience, Skills & Competencies:

Minimum 1-2 years of strong interactive customer service experience; having interacted with a high volume of customers providing solutions and fulfilling customer requests

A true passion for customer service and strong service mentality, showcasing an empathetic approach with each customer and exceeding customer expectations

Strong emotional intelligence and resilience to overcome negative and/or sensitive customer interactions

Sound coping, emotional regulation, and stress-management skills; exhibiting a calm demeanor in every situation

Ability to reassure and de-escalate customers; exuding confidence, compassion and knowledge during all customer interactions

Strong resilience and tenacity to overcome critical or escalated interactions with customers

Solutions driven with effective consultative and critical thinking skills, having the ability to listen to and anticipate customers’ needs, in turn offering effective solutions

Ability to adjust and adapt to changes in a dynamic work environment

Self reliant and resourceful, using available tools and resources in order to thrive under pressure and during critical situations

Ability to work in a team environment with a diverse group of individuals who is able to also work independently

Demonstrate robust multi-tasking, computer and navigations skills (e.g. able to log calls and interact with the customer simultaneously)

High professional standards with a strong commitment to their work, upholding honesty and integrity in every situation

Ability to learn and retain new processes and information quickly

Flexibility to work a 40 hr work week during any day/any shift as needed within the program’s hours of operation: 24 hours a day | 7 days a week (subject to change based on business needs). Training schedule: 8:00 am - 5:00 pm PST | Monday thru Friday up to 6 weeks (subject to change based on business needs)

High school diploma or equivalent

Successful completion of a standard background check and drug screening

For bilingual positions; must be fluent in English & Spanish (C1 level: excellent grammar, enunciation, pronunciation, syntax verbal and written skills)

Preferred Experience, Skills & Competencies:

Previous call center experience

Previous emergency response experience

Pay Rate: $17.00 - $18.00 p/h

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

* We passionately put our customers and communities first
* We embrace changes and innovate courageously
* We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusinternational.com when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at [email protected].

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in las vegas, nv

First Response Customer Service Representative

Call Center Agent for Live Transfer Program

Contact Center Agent (Remote)

Medical Debt Collections Call Center Agent

Pharmacy Tech Support / Call Center Rep (Work from Home)

Customer Advocate 1, Contact Center Support

CALL CENTER REPRESENTATIVE

Contact Center Agent

Outreach Support Specialist

Box Office Ticket Agent-Fulltime (Call Center LV)

Medical Debt Collections Call Center Agent

Client Support Specialist (Remote)

Pharmacy Tech Support / Call Center Rep (Remote Work from Home)

Call Center Agent

Pharmacy Tech Support / Call Center Rep (Remote/11am-8pm EST)

Customer Care Representative

Remote Call Center Representative

Call Center Agent

Customer Service Representative

Call Center Representative

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