Top 62 It helpdesk support Jobs in Las Vegas, Nv

Helpdesk Technician II
UNITE HERE HEALTH —Las Vegas, NV
- $27.74 - $33.95 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- AD&D insurance
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Help Desk Support Analyst
Western Funding Inc —Las Vegas, NV
- $22 - $24 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
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Information Technology Support Technician
WESTSTAR CREDIT UNION —Las Vegas, NV
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
IT Technician
Terrible’s —Las Vegas, NV
- Full-time
- Office
- Windows
- High school diploma or GED
IT Support
Astound Group LLC —Las Vegas, NV
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Helpdesk Technician
Horrocks —Las Vegas, NV
- Full-time
- Mid-level
- Office
- Windows
- Paid training
- Disability insurance
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Computer User Support Specialist
MANTECH —Nellis AFB, NV
- Full-time
- Mid-level
- Office
- High school diploma or GED
10d
Cancer Support Specialist - Remote
American Cancer Society —Las Vegas, NV
- From $20 an hour
- Weekends as needed
- Remote
- Spanish
- Microsoft Excel
- English
- Health insurance
- Dental insurance
11d
IT Support
3G Productions LLC —Las Vegas, NV
- $55,000 - $75,000 a year
- Weekends as needed
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Dental insurance
Quick Apply
4d
IT Helpdesk Support Technician
KONAMI GAMING INC —Las Vegas, NV
- $18 - $22 an hour
- Overtime
- Office
- High school diploma or GED
- 2 years
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist
Gensler —Las Vegas, NV
- 8 hour shift
- Microsoft Outlook
- Mid-level
- Office
- Profit sharing
- Paid holidays
2d
Technical Support
Agilysys —Las Vegas, NV
- Research
- Windows
- High school diploma or GED
Senior IT Customer Support
KBR —Nellis AFB, NV
- $98,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
10d
IT Phone Support, North America & EMEA
Tesla —Henderson, NV
- Full-time
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- Health savings account
10d
Service Desk Technician
Great Gray —Las Vegas, NV
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
- Disability insurance
- Health insurance
IT/AV Technician
Ellis Island Casino, Village Pubs, Mt. Charleston —Las Vegas, NV
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
IT Support Specialist
The Siegel Group —Las Vegas, NV
- Overtime
- Computer Science
- Writing skills
- Mid-level
- Health insurance
- Cell phone reimbursement
Technician Field IT
Freeman Company —Las Vegas, NV
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Paid parental leave
- Disability insurance
8d
Work Management Help Desk Specialist - FACILITIES ASSET MANAGEMENT
Clark County School District —Henderson, NV
- Mid-level
- 3 years
- Organizational skills
3d
IT Specialist
My Wireless —Las Vegas, NV
- $13 - $18 an hour
- Full-time
- High school diploma or GED
- Entry level
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it helpdesk support jobs near las vegas, nv

Helpdesk Technician II

UNITE HERE HEALTH -
Las Vegas, NV

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Job Details

Full-time
$27.74 - $33.95 an hour

Benefits

Commuter assistance
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance

Qualifications

Computer operation
Windows
Desktop (troubleshooting support)
Telephone systems
Desktop administration
Mobile devices

Full Job Description

UNITE HERE HEALTH serves 190,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

This is a Neighborhood Health Center Position.

The Helpdesk II position will provide a world class level of customer service to all Health Center/Fund employees seeking technical assistance or information concerning PC, mobile, telephony, and communications hardware and software. This position will also serve as a technical resource for IT related projects and be a provider of input to the IT Management decision making processes. They will serve and assist the employees on a daily basis, representing the IT department with professionalism. competence and positivity.

ESSENTIAL JOB FUNCTIONS AND DUTIES

Serves as a Tier 2 technical and customer support resource to all Health Center/Fund employees
Covers the tier 1 helpdesk regularly (when necessary) and serves as the escalation point for tickets beyond the ability of Tier I
Escalates unresolvable tickets to Tier 3
Documents ticket solutions and expands the knowledgebase within the Service-Now ticketing system
Responds to all local and remote customer inquiries for assistance received via telephone, email or direct contact providing intermediate to advanced troubleshooting and problem resolution
Resolves issues in a timely and professional manner while meeting or exceeding established metrics
Takes proactive action in insuring warrant ability of Health Center/Fund technical systems
Handles Health Center/Fund employee questions regarding end-user-facing hardware and software and serves the Health Center/Fund in a consultative manner
Ensures timely completion and follow-up of all support incidents
Creates documentation of technical solutions and help desk procedures and trains others
Comfortable presenting business solutions in person or via online systems such as Microsoft teams, zoom etc.
Tracks user satisfaction through follow-up calls and surveys as required / directed
Assists Infrastructure and Operations functions with special projects as required
Proficient with imaging laptop/desktops
Cross trains with other staff and continues to learn and expand on skills beyond helpdesk needs
Supports the Health Center/Fund’s telecom system
Assists with audio/visual (A/V) setup and supports meetings as needed
Learns the Health Center/Fund’s applications including, but not limited to the electronic medical records (EMR) system(s) and other applications and becomes efficient in supporting users needs at the helpdesk level
Demonstrates the Fund’s Diversity and Inclusion (D&I) principles in their conduct at work and contributes to a safe inclusive culture with equitable opportunities for success and career growth

ESSENTIAL QUALIFICATIONS

2 ~ 3 years of recent direct experience in a Helpdesk role minimum
Working knowledge and experience in a Windows based support environment
Mac support experience a plus
Experience with technical Help Desk or high-level customer service operations
Intermediate to advanced knowledge of PC and Microsoft end-user-facing technologies at the end-user level
Mid-level knowledge of PC, mobile, telephony and other end-user facing technologies
Associate’s degree in Computer Science, Information Systems or related field or equivalent work experience required
Preferred: Certification in A+ Certification and/or Microsoft Certifications
Ability to travel locally - this position is a "float" position that will support two separate Health Center locations in and will travel between the two.
Ability to provide on-call support once every 9 weeks
Preferred: Valid, unrestricted state driver’s license
Preferred: Personal vehicle, valid registration, and current insurance

Salary range for this position: Hourly $27.74 - $33.95. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) as an onsite position, with flexibility to support additional locations and shifts as needed, as well as be on-call as needed.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).

#LI-Onsite

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Refine Your Search

it helpdesk support jobs in las vegas, nv

Helpdesk Technician II

Help Desk Support Analyst

Information Technology Support Technician

IT Technician

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Helpdesk Technician

Computer User Support Specialist

Cancer Support Specialist - Remote

IT Support

IT Helpdesk Support Technician

IT Support Specialist

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Senior IT Customer Support

IT Phone Support, North America & EMEA

Service Desk Technician

IT/AV Technician

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Technician Field IT

Work Management Help Desk Specialist - FACILITIES ASSET MANAGEMENT

IT Specialist

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