Top 48 Outbound call center representative Jobs in Las Vegas, Nv

First Response Customer Service Representative
TELUS Digital —Las Vegas, NV
- $18 an hour
- Full-time
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Contact Center Agent
SmartFinancial —Las Vegas, NV
- $33,280 - $65,000 a year
- 8 hour shift
- Communication skills
- Entry level
- Paid training
- Opportunities for advancement
Quick Apply
Call Center
Sleep and Airway Medicine Centers —Las Vegas, NV
- $19 an hour
- Full-time
- Medical office experience
- HIPAA
- In-person
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Service Representative
Sierra Air Conditioning & Plumbing —Las Vegas, NV
- $18 - $21 an hour
- Computer literacy
- High school diploma or GED
- Organizational skills
- Paid training
- Health insurance
Quick Apply
Customer Experience Specialist - Las Vegas, NV
Alignment Healthcare USA, LLC —Las Vegas, NV
- $20 an hour
- Full-time
- Remote
- Microsoft Word
- Spanish
- Microsoft Excel
Quick Apply
3d
Customer Service Representative I - Las Vegas, Nevada
NYU Langone Health —Las Vegas, NV
- Online Application
- Basic math
- High school diploma or GED
- Typing
- Wellness program
Call Center Representative II
Silver State Schools Credit Union —Las Vegas, NV
- $24.32 - $26.11 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- 5 years
Customer Care Representative - Onsite
Teleperformance —Las Vegas, NV
- $20 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Las Vegas, NV
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Call Center Agent
Golden Nugget —Las Vegas, NV
- Part-time
- Computer literacy
- Basic math
- English
1d
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Henderson, NV
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Sales Development Representative (Bilingual) — Base + Bonuses + Growth Opportunity
Isp.net —Las Vegas, NV
- $18 - $22 an hour
- Full-time
- Bilingual
- Research
- Office
- Health insurance
- 401(k)
Quick Apply
Account Associate - WCC
Westlake Services, LLC —Las Vegas, NV
- $15 an hour
- Full-time
- Spanish
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Call Center Agent
Landry's Inc. —Las Vegas, NV
- Computer literacy
- Basic math
- English
1d
Customer Experience Representative
Goettl Air Conditioning and Plumbing —Las Vegas, NV
- $20 an hour
- Weekends as needed
- Background check
- Heavy lifting
- Computer literacy
- Paid training
- Health insurance
Quick Apply
8d
Call Center Representative
Progistics Distribution —Henderson, NV
- $16.00 - $17.50 an hour
- Full-time
- Background check
- High school diploma or GED
- In-person
- Paid training
- Health insurance
Quick Apply
1d
Contact Center Representative
One Nevada Credit Union —Las Vegas, NV
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Opportunities for advancement
11d
Call Center Sales Representative
OnPoint CX Solutions LLC —Henderson, NV
- $12 an hour
- Full-time
- Remote
- Residential
- Communication skills
- Entry level
- Paid training
- Opportunities for advancement
Quick Apply
10d
Sales Development Representative
Curvion Blue —Las Vegas, NV
- $55,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Under 1 year
- Opportunities for advancement
Quick Apply
Physician Liaison
FYZICAL Therapy and Balance Centers —Henderson, NV
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Clinic
Quick Apply

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First Response Customer Service Representative

TELUS Digital -
Las Vegas, NV

Quick Apply

Job Details

Full-time
$18 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Flexible schedule

Qualifications

Computer operation
Spanish
Emotional support in crisis intervention
Customer communication
Customer service
Professional ethics
English
De-escalation techniques
Conflict de-escalation
Technical support
High school diploma or GED
Analysis skills
Customer engagement
Emotional safety support
Typing
Grammar Experience

Full Job Description

Our CSR’s will participate in an intensive training program that is designed to provide the knowledge needed to become a highly-skilled advocate for our customers. All CSR’s will be equipped with the tools needed to become instrumental in assisting rideshare customers and drivers reporting an incident during a rideshare service. Candidates must be incredibly empathetic, have a self-starter attitude, strong critical thinking and problem solving skills, the ability to regulate their own emotions, maintain strong resilience and tenacity, and ensure that an extraordinary service is provided to every customer.

Specific Responsibilities May Include:

Serve as the main point of contact and support for unforeseen incidents including accidents, via inbound and outbound calls, handling each call with compassion and empathy

Incidents may consist of the following but not limited to:

Driver needing help finding an additional ride for rider

Food poisoning or allergy from a food delivery

Report of left, lost or stolen items by rider or driver

Name calling or discriminatory remarks between rider and driver

Sexual harassment between rider and driver

Car accident involving injuries, fatalities, or emotional distress of the driver and/or rider

Parent of a rider involved in an accident looking for additional information

Follow-up call from driver providing insurance information post accident

Build professional relationships and rapport with each caller in order to deliver personalized experiences and solutions

Interpret, analyze, and anticipate the needs of each caller in order to effectively problem solve, provide accurate information, and direct each caller to emergency services when necessary

Gather and document information from callers and/or third parties using probing questions and report each incident through proper ticketing system

Maintain follow-up communication with callers to gather additional information and ensure reported incidents have been resolved

Handle a high volume caseload by staying organized and up-to-date on new policies, processes, and procedures provided by the company and/or client

Maintain strong emotional regulation, resilience and tenacity with every customer interaction

Use available tools, resources, and critical thinking in order to effectively problem solve without supervision

Ad hoc duties as assigned

Required Experience, Skills & Competencies:

Minimum 1-2 years of strong interactive customer service experience; having interacted with a high volume of customers providing solutions and fulfilling customer requests

A true passion for customer service and strong service mentality, showcasing an empathetic approach with each customer and exceeding customer expectations

Strong emotional intelligence and resilience to overcome negative and/or sensitive customer interactions

Sound coping, emotional regulation, and stress-management skills; exhibiting a calm demeanor in every situation

Ability to reassure and de-escalate customers; exuding confidence, compassion and knowledge during all customer interactions

Strong resilience and tenacity to overcome critical or escalated interactions with customers

Solutions driven with effective consultative and critical thinking skills, having the ability to listen to and anticipate customers’ needs, in turn offering effective solutions

Ability to adjust and adapt to changes in a dynamic work environment

Self reliant and resourceful, using available tools and resources in order to thrive under pressure and during critical situations

Ability to work in a team environment with a diverse group of individuals who is able to also work independently

Demonstrate robust multi-tasking, computer and navigations skills (e.g. able to log calls and interact with the customer simultaneously)

High professional standards with a strong commitment to their work, upholding honesty and integrity in every situation

Ability to learn and retain new processes and information quickly

Flexibility to work a 40 hr work week during any day/any shift as needed within the program’s hours of operation: 24 hours a day | 7 days a week (subject to change based on business needs). Training schedule: 8:00 am - 5:00 pm PST | Monday thru Friday up to 6 weeks (subject to change based on business needs)

High school diploma or equivalent

Successful completion of a standard background check and drug screening

For bilingual positions; must be fluent in English & Spanish (C1 level: excellent grammar, enunciation, pronunciation, syntax verbal and written skills)

Preferred Experience, Skills & Competencies:

Previous call center experience

Previous emergency response experience

Pay Rate: $17.00 - $18.00 p/h

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

* We passionately put our customers and communities first
* We embrace changes and innovate courageously
* We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusinternational.com when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at [email protected].

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

outbound call center representative jobs in las vegas, nv

First Response Customer Service Representative

Contact Center Agent

Call Center

Customer Service Representative

Customer Experience Specialist - Las Vegas, NV

Customer Service Representative I - Las Vegas, Nevada

Call Center Representative II

Customer Care Representative - Onsite

Spanish Bilingual Remote Customer Service Representative

Call Center Agent

Licensed Insurance Sales Representative (Remote / Home-Based)

Sales Development Representative (Bilingual) — Base + Bonuses + Growth Opportunity

Account Associate - WCC

Call Center Agent

Customer Experience Representative

Call Center Representative

Contact Center Representative

Call Center Sales Representative

Sales Development Representative

Physician Liaison

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