Top 85 Technical support representative Jobs in Las Vegas, Nv

Customer Services Representative (Temporary)
TELUS Digital —Las Vegas, NV
- Temporary
- Background check
- Spanish
- English
Customer Service Representative
TELUS Digital —Las Vegas, NV
- Full-time
- Background check
- Spanish
- English
WFH IT Support Representative (Entry Level)
Qureos Inc —Las Vegas, NV
- Microsoft Outlook
- Computer Science
- Computer literacy
- Paid training
- Health insurance
11d
Technical Support Specialist
Tesla —Henderson, NV
- Weekends as needed
- Mid-level
- Analysis skills
- Communication skills
- Commuter assistance
- Health savings account
Customer Service Manager - Aerospace
Eaton —Las Vegas, NV
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Customer Care & Field Services Technology Technician
Las Vegas Valley Water District —Las Vegas, NV
- $36.42 an hour
- Full-time
- Background check
- Writing skills
- Basic math
2d
Help Desk Support Analyst
Western Funding Inc —Las Vegas, NV
- $22 - $24 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Representative
Goodwill of Southern Nevada —Las Vegas, NV
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Customer Support Representative
TELUS Digital —Las Vegas, NV
- Full-time
- Criminal background check
- Fingerprint clearance
- 1 year
General Systems Support Assistant
Speed Commerce —Las Vegas, NV
- $55,000 - $65,000 a year
- Full-time
- Inventory management
- Research
- Mid-level
Technical Resolution Specialist
Pavilion Payments —Las Vegas, NV
- $28 - $34 an hour
- Mid-level
- Windows
- SQL
- Health insurance
- Dental insurance
2d
Customer Support Representative (Las Vegas)
TELUS Digital —Las Vegas, NV
- Full-time
- Criminal background check
- Fingerprint clearance
- 1 year
IT Support Services II - Help Desk
Courser Employment Services LLC —Las Vegas, NV
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
IT Technician
Terrible’s —Las Vegas, NV
- Full-time
- Office
- Windows
- High school diploma or GED
Call Center Agent
Vegas Window Pros —Las Vegas, NV
- $15 - $20 an hour
- Part-time
- Analysis skills
- Communication skills
- Entry level
- On-the-job training
- Flexible schedule
Quick Apply
1d
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Henderson, NV
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Tech I - IT Ops Center
Wynn Las Vegas —Las Vegas, NV
- Weekends as needed
- Computer Science
- Bachelor's degree
- SharePoint
Quick Apply
10d
Techinician IT - FT
Palms Casino Resort —Las Vegas, NV
- Extended hours
- Computer science
- Computer Science
- Mid-level
9d
Customer Success Representative
Podbean —Las Vegas, NV
- Full-time
- English
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
6d
Sales & Customer Service Ambassador
Sono Bello —Las Vegas, NV
- $16 an hour
- Weekends as needed
- Remote
- Typing
- Communication skills
- Entry level
- Paid training
- Paid holidays
Quick Apply
2d

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Customer Services Representative (Temporary)

TELUS Digital -
Las Vegas, NV

Apply Now

Job Details

Temporary | Full-time

Qualifications

Live chat
Computer operation
Customer relationship building
Email customer support
Technical support via phone
Phone communication
English
Windows
High school diploma or GED
Customer service knowledge base
Grammar Experience
Technical Proficiency
Client interaction via phone calls

Full Job Description

Description

LIMITED SPOTS AVAILABLE! APPLY NOW – DEADLINE: 2:00 PM Wednesday, March 4th

Final Offers Being Secured by 12:00 Noon Thursday– Don't Miss Out!
Position Overview:

Our Customer Support Representatives (CSR) play a crucial role in supporting one of the world's leading tax preparation services. In this dynamic position, CSRs are the go-to expert for customers seeking guidance on tax preparation products and services. Whether it's through phone calls, emails, or chat interactions, they tackle a diverse range of tax-related inquiries with confidence and precision. Utilizing provided knowledge bases, tools, and resources, CSRs provide comprehensive support across multiple service lines

Note: This position is fully onsite. All team members are expected to report to our onsite facility located at 2251 S Decatur Blvd, Las Vegas, NV for all working hours, including the training period.

Specific Responsibilities May Include:

Provide advanced client support by communicating via phone, email or chat with external clients requiring assistance with tax-related products and services
Handle routine tax questions and issues using provided knowledge bases and support tools
Process and escalate client complaints according to established protocols
Schedule tax preparation appointments and assist with digital scheduling platforms
Support clients with office locations and general tax office information
Track and communicate tax refund status information to clients
Assist with online account management, including troubleshooting login issues and digital platform navigation
Support identity protection services and address tax identity theft concerns
Guide clients through tax preparation course enrollment and learning platform navigation
Provide technical support for various tax-related software and digital tools
Manage and track customer inquiries through appropriate systems and protocols
Identify and escalate complex issues following established procedures, and partner with internal teams for issue resolution when needed
Maintain current knowledge of tax-related products and services

Required Experience, Skills & Competencies:

1+ years of professional working experience in one or more of the following fields; interactive customer service, technical support, travel/hospitality services, tax or financial services, healthcare or administrative operations.
6+ months of previous call center experience preferred
High school diploma or equivalent
Fluent in English (read, write, and speak at C1 level or higher) and if required for bilingual roles, fluent in both English (C1) and Spanish (B2)
Strong Communication skills with:
- Excellent verbal, written, and interpersonal communication skills
- Ability to communicate clearly with simplicity, with a proper dose of empathy
- Ability to display those communication skills through multiple channels of support (phone, email, and chat)
- Professional phone demeanor with effective use of active listening skills and ability to communicate clearly with simplicity and empathy
Excellent customer service skills, with the ability to:
- Build rapport and understand customer needs through appropriate probing questions in order to gain agreement and problem solve effectively
- Maintain empathy, composure, and a pleasant tone throughout every interaction
- Effectively problem solve with resilience and tenacity during challenging customer interactions while maintaining company standards and policies
Technically proficient with:
- Ability to learn, understand, and retain technical information quickly
- Knowledge of Microsoft Windows, Safari, and mobile phone apps
- Ability to navigate web-based applications
- Ability to clearly communicate technical information to a non-technical audience
- Skilled at researching using internal knowledge bases and public-facing documentation
Strong time management skills with ability to manage multiple tasks while maintaining attention to detail
Proven success in complex work environments while utilizing multiple tools across different channels
Ability to work in a fast-paced environment and quickly adapt to change
Strong punctuality, dependability, and work ethic showcasing professionalism
Self-motivated with passion for meeting and exceeding personal performance targets
Adept at multi-tasking, particularly in navigating multiple computer systems and tasks concurrently
Maintains professional demeanor while working under pressure
Receptive to feedback and constructive criticism
Minimum typing speed of 35 WPM with excellent spelling and grammar
Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hours per day | 7 days a week (subject to change based on business needs)
Must successfully complete a background check and employment verification

Preferred Experience, Skills, & Competencies:

Any College degree or certificate
6+ months of previous call center experience
One or more (1+) year(s) of specific experience in Technical (FTS) or Financial (FS)

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Apply Now

Refine Your Search

technical support representative jobs in las vegas, nv

Customer Services Representative (Temporary)

Customer Service Representative

WFH IT Support Representative (Entry Level)

Technical Support Specialist

Customer Service Manager - Aerospace

Customer Care & Field Services Technology Technician

Help Desk Support Analyst

Technical Support Representative

Customer Support Representative

General Systems Support Assistant

Technical Resolution Specialist

Customer Support Representative (Las Vegas)

IT Support Services II - Help Desk

IT Technician

Call Center Agent

Spanish Bilingual Remote Customer Service Representative

Tech I - IT Ops Center

Techinician IT - FT

Customer Success Representative

Sales & Customer Service Ambassador

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