Top 357 Telephone representative Jobs in Las Vegas, Nv

Telephone Support - Operations Representative II
Credit One Bank —Las Vegas, NV
- Spanish
- Microsoft Excel
- Computer literacy
Call Center Representative II
Silver State Schools Credit Union —Las Vegas, NV
- $24.32 - $26.11 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- 5 years
14d
Associate Admin Assistant
PepsiCo —Las Vegas, NV
- $39,500 - $63,100 a year
- Overtime
- Microsoft Word
- Office
- Administrative experience
- Paid parental leave
- Health insurance
Scheduler Authorization Representative (SAR) – Imaging Services Area
University Medical Center of Southern Nevada —Las Vegas, NV
- $20.05 - $31.08 an hour
- Full-time
- Medical office experience
- Mid-level
- Computer skills
- Health insurance
- Dental insurance
Pharmacy Tech Support / Call Center Rep (Work from Home)
IQVIA —Las Vegas, NV
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
Receptionist - Part Time
Trellis Paradise —Las Vegas, NV
- Part-time
- Basic math
- Microsoft Office
- Administrative experience
Quick Apply
School Support Staff
Legacy Traditional Schools —Las Vegas, NV
- Part-time
- Background check
- Computer literacy
- Office
- Health insurance
- Dental insurance
Field Support Representative Diagnostics Las Vegas South
IDEXX —Las Vegas, NV
- $30 - $35 an hour
- Overtime
- Clean driving record
- English
- Clinic experience
- Health insurance
- Dental insurance
Assistant Property Manager
CBRE —Las Vegas, NV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Special Events Service Technician
United Site Services —North Las Vegas, NV
- $27.58 - $39.99 an hour
- Full-time
- CDL B
- CDL A
- Flatbed truck
- Health savings account
- AD&D insurance
Police Recruit
Las Vegas Metropolitan Police Department —Las Vegas, NV
- $64,833.60 - $92,310.40 a year
- 12 hour shift
- Spanish
- Writing skills
- Pass drug screening
- Wellness program
- AD&D insurance
Outside Sales Representative
Dunn-Edwards —Las Vegas, NV
- $60,000 - $100,000 a year
- Full-time
- Construction site
- Bachelor of Science
- Mid-level
Quick Apply
13d
Sales Business Development - Accounts Executive
Dunn-Edwards —Las Vegas, NV
- $75,000 - $85,000 a year
- Hybrid work
- Construction site
- English
- Research
Quick Apply
13d
Physician Assistant (BOMC)
Concentric Methods —Nellis AFB, NV
- $139,000 a year
- Full-time
- BLS Certification
- HIPAA
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
Trailer Technician/Driver
United Site Services —Las Vegas, NV
- $21.66 - $30.33 an hour
- Full-time
- Sanitation
- CDL A
- Mid-level
- Health savings account
- AD&D insurance
Internal Sales Representative
Western Funding Incorporated —Las Vegas, NV
- $4,500 a month
- Full-time
- Dealership
- High school diploma or GED
- Fair chance
- Paid holidays
- Disability insurance
Quick Apply
Trailer Technician/Driver
United Site Services —Las Vegas, NV
- $21.66 - $30.33 an hour
- Full-time
- Sanitation
- CDL A
- Mid-level
- Health savings account
- AD&D insurance
MTO Service Support Representative
Aristocrat Gaming —Las Vegas, NV
- $18.00 - $27.30 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Customer Service Representative
SIEGEL GROUP NEVADA INC —Las Vegas, NV
- 8 hour shift
- Office
- Hotel
- High school diploma or GED
Quick Apply
3d
Customer Care Representative I
Quest Diagnostics —Las Vegas, NV
- From $17.20 an hour
- Weekends as needed
- Microsoft Outlook
- Laboratory experience
- Office
- Employee stock purchase plan
- Disability insurance
Quick Apply
13d

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Telephone Support - Operations Representative II

Credit One Bank -
Las Vegas, NV

Apply Now

Job Details

Qualifications

Customer communication
Microsoft Excel
Research
Financial product expertise
Productivity software
Task assignment
Credit card services

Full Job Description

Description

Position Summary

The Operations Representative II will ensure that the Customer Service employees are providing the Applicants and Cardholders with professional, courteous, and efficient customer satisfaction through direct assistance, guidance, and follow-through on issues requiring higher processing and review. As a minimum, the Operations Representative II must have an intermediate working knowledge of Word and Excel. In addition, the post-holder must have strong knowledge of or the ability to quickly learn CAS, CAPS, CASH, FDR, Credit Bureau Reports, Cardholder Account Maintenance, and Online fee adjustments and have excellent knowledge of Credit One Bank's products and services. Lastly, the Operations Representative must possess the ability to reference Policy and Procedures and/or Terms and Conditions regarding actions positively or adversely affecting the consumer and the business.

Summary of Essential Job Functions

Demonstrate an excellent understanding of all types of functions worked within Customer Service.
Excellent written and verbal communication skills.
Maintain a positive and professional demeanor towards internal and external customers.
Successfully navigate through FDR (BS, CIS, CMM, etc) and CAS systems.
Handle all CS call types including Escalated ones.
Demonstrate a thorough comprehension of all client related products (both current and forthcoming).
Process and/or provide guidance for monetary and non-monetary adjustments when required.
Analyze account holder questions and ensure the bank is providing clear and concise answers whenever possible.
Research Cardholder records when necessary to resolve all outstanding issues.
Review letter quality for grammar and ensure all Cardholder questions have been addressed.
Review Outsource Agency's performance to ensure a high level of quality output.
Support Outsource Agencies by telephone, email, and by processing Online Research Requests (ORR's).
Complete relevant forms promptly and accurately.
Meet and discuss findings/opportunities with Reporting Supervisor.
Administer Coaching/Exception within Customer Service policy.
Observe and ensure adherence to all of the department's policies and procedures.
Develop and implement staff and Process Improvements.
Attend Weekly calibrations.
Analyze and write Presidential cases.
Perform quality review of cases and issues processed within the unit.
Follow-up on all pending research issues.
Assist staff through coaching with various functions.
Review forms, logs, and journals prior to routing to another department or team.
Ability to be self-sufficient and/or work as a team.
Perform other duties as assigned.

Position Requirements

Two (2) or more years of Customer Service-related experience.
Excellent written and verbal communication skills, as well as reading and comprehension skills, are required.
Great computer skills, with intermediate knowledge of Microsoft Office required.
Ability to prioritize assignments and follow up with delegating responsibilities essential.
Excellent working knowledge of FDR, CAS, Retrievals, Credit Bureau Reports, Cardholder Account Maintenance, Online fee adjustment and PPS preferred.
Bilingual (Spanish) a plus.

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

Apply Now

Refine Your Search

telephone representative jobs in las vegas, nv

Telephone Support - Operations Representative II

Call Center Representative II

Associate Admin Assistant

Scheduler Authorization Representative (SAR) – Imaging Services Area

Pharmacy Tech Support / Call Center Rep (Work from Home)

Receptionist - Part Time

School Support Staff

Field Support Representative Diagnostics Las Vegas South

Assistant Property Manager

Special Events Service Technician

Police Recruit

Outside Sales Representative

Sales Business Development - Accounts Executive

Physician Assistant (BOMC)

Trailer Technician/Driver

Internal Sales Representative

Trailer Technician/Driver

MTO Service Support Representative

Customer Service Representative

Customer Care Representative I

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