Top 14 Helpdesk manager Jobs in Las Vegas Nv

Airport Service Desk Supervisor
Harry Reid International Airport —Harry Reid International Airport, NV
- $39.26 - $58.04 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Wellness program
- AD&D insurance
7d
IT Manager - Primm Valley Casino Resorts
Terrible’s —Valley, NV
- Full-time
- Computer Science
- 5 years
- English
Service Desk Support Technician - Level 2
ANA —Henderson, NV
- $28.50 - $31.73 an hour
- Full-time
- Mid-level
- Windows
- 3 years
- Health insurance
- Dental insurance
Quick Apply
6d
IT Operations Center Shift Supervisor
Boyd Gaming —Las Vegas, NV
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Quick Apply
Operations Center Analyst
Latham & Watkins LLP —Las Vegas, NV
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Help Desk Supervisor
Acusensus United States —Las Vegas, NV
- $55,000 - $65,000 a year
- Full-time
- High school
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
7d
IT Operations Specialist
Alpaca —Las Vegas, NV
- On call
- Remote
- English
- Mid-level
- 3 years
- Health insurance
Quick Apply
2d
IT Manager
BMM Testlabs —Las Vegas, NV
- Full-time
- Background check
- Computer Science
- Laboratory experience
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Support Technician
KONAMI GAMING INC —Las Vegas, NV
- $18 - $22 an hour
- Overtime
- Office
- High school diploma or GED
- 2 years
- Paid holidays
- Health insurance
Quick Apply
IT Operations Manager - Primm Valley Casino Resorts
Terrible’s —Valley, NV
- Weekends as needed
- Computer Science
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Paid time off
- Employee discount
Service Desk Manager
Green Valley Grocery —Henderson, NV
- 8 hour shift
- Ability to walk for extended periods
- Mid-level
- Office
Quick Apply
IT Specialist
My Wireless —Las Vegas, NV
- $13 - $18 an hour
- Full-time
- High school diploma or GED
- Entry level
Quick Apply
Manager - Expo IT Services
The Venetian Resort Las Vegas —Las Vegas, NV
- Weekends as needed
- Hospitality
- 3 years
- Hotel
Associate RVA Instructor
Motional —Las Vegas, NV
- $64,000 - $76,000 a year
- Weekends as needed
- Google Workspace
- Bachelor of Science
- Engineering

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Manager of Technology
Yardmaster, Inc. —Blacklick, OH
Maintain IT asset records, license tracking, and participate in budgeting. A degree or formal studies in Information Technology, Computer Science, or a related…
$75,000 - $85,000 a year
Quick Apply
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply

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helpdesk manager jobs near las vegas nv

Airport Service Desk Supervisor

Harry Reid International Airport -
Harry Reid International Airport, NV

Apply Now

Job Details

Full-time
$39.26 - $58.04 an hour
7 days ago

Benefits

Wellness program
AD&D insurance
Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
Life insurance
Paid sick time

Qualifications

Driving
IT department experience

Full Job Description

ABOUT THE POSITION

The Clark County Department of Aviation (DOA) is seeking qualified candidates to apply for the Airport Service Desk Supervisor position. This position leads the Information Systems (IS) Service Desk and End User Support teams, ensuring responsive, reliable, and customer-focused technology support for airport employees, airline operations, and passenger-facing systems. The supervisor is responsible for daily service desk operations, staff development, incident and request management, end-user device support, performance monitoring, and continuous service improvement. This position works closely with technical teams, business partners, and vendors to resolve issues, manage escalations, conduct performance monitoring, and maintain dependable technology services in a complex airport environment. The ideal candidate is an experienced, service-oriented leader who uses technology service management practices, performance data, automation, and effective communication to improve customer experience and support the DOA's operational goals. This role requires a collaborative leader who can develop technical employees, manage competing priorities, communicate with technical and nontechnical stakeholders, and ensure timely resolution of issues involving computers, mobile devices, networks, applications, terminals, and related hardware and software.

This classification is designated exempt under the Fair Labor Standards Act (FLSA), and is therefore, not eligible for overtime.

THIS RECRUITMENT IS LIMITED TO THE FIRST 150 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.

This examination will establish an Open Competitive Eligibility List to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Employee Services.

Employee Services reserves the right to call only the most qualified applicants to the selection process.

MINIMUM REQUIREMENTS

Education and Experience:

Equivalent to a Bachelor's Degree in Computer Science, Management Information Systems, or a related field AND four (4) years of full-time directly related experience in a service desk and/or problem resolution, two (2) years of which includes lead or senior level help desk experience. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis for a maximum of two (2) years.

All qualifying education and each experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources.

Licensing and Certification: Specified positions may require possession of a valid Nevada Class C driver's license at time of hire.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted and maintain a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.

Customs and Border Protection Security Seal Program: Employment with the Department of Aviation in this job title is contingent upon a ten year employment and five year residency history record check and the ability to present original identity based documentation in order to meet the requirements for a Security Seal.

PHYSICAL DEMANDS

Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for an extended period of time, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Must be capable of traveling to various county locations and work sites to attend meetings and conduct training programs. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

EXAMPLES OF DUTIES

Plans, schedules, supervises and reviews the work of Service Desk and End User Support staff, ensuring high-quality service delivery and effective issue resolution across all supported systems and devices.
Coordinates all resources assigned to the Service Desk and End User Support functions, from initiation to implementation.
Responsible for ensuring that all service requests are logged, assigned, and escalated appropriately, and that tickets are monitored for timely resolution.
Includes overseeing ticket workflows, ensuring adherence to Service Level Agreement (SLA) and established response standards.
Generates and analyzes performance metrics and reports to identify trends, recurring issues, and areas for improvement in both Service Desk and End User Support operations.
Recommends selection of staff; trains staff in work procedures and provides technical assistance in difficult situations as required.
Performs employee performance evaluations, counsels employees and recommends initial disciplinary action and other personnel decisions.
Provides input into goals, objectives and budget development for the division.
Develops and implements procedures, forms and team projects.
Coordinates and participates in evaluation, selection and acquisition of automated systems and tools supporting the Service Desk and End User Support functions.
Defines and analyzes needs of staff, Information Systems management and customers.
Identifies system requirements and serves as system administrator for Service Desk and End User Support platforms, including maintaining restricted-access data and security configurations.
Provides for the evaluation, selection and acquisition of all team training materials and resources and ensuring documentation and knowledge bases are up to date.
Establishes and maintains a resource library for employee use.
Establishes priorities, work schedules and project plans.
Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Uses standard office equipment, including personal computers; may drive a personal or County motor vehicle in the course of the work in order to attend meetings and/or conduct training programs at other locations.

Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes:

Alternative Work Schedules
More Money in Your Pocket
- 100% Employer Paid Defined Benefit Retirement
- No Social Security Deduction
- No State Income Taxes
Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following 15 days of employment
- Medical - Employer pays 90% of premium
  - Pharmacy Benefits (30, 90-day retail or mail order fills)
  - 24/7 Telephone Advice Nurse - no employee cost
  - Teledoc, Doctoroo, and Dispatch Health
Retiree insurance – eligible after 5 years of service
Dental
Vision
Life Insurance – Employer Paid
AD&D – Employer Paid
Long Term Disability – Employer Paid
Generous Leave Accruals that include:
- 13 Paid Holidays plus a Floating Birthday Holiday, and an additional Floating Holiday
- Paid Vacation Leave
- Paid Sick Leave
- Holiday Leave
Other leave options
- Catastrophic Leave
- Parental Leave – Up to 90 days
Tool Allowance for certain eligible positions.
Wide Variety of Voluntary Benefits that include
- Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.
- Trustmark – Permanent Life Insurance benefits and long-term care.
- Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance
- TASC – Flexible Spending Account – FSA & Dependent Day Care Debit Card Available
- Morgan Stanley – Deferred Compensation Plan
Employee Assistance Program
The Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer
Community Volunteer Opportunities
Comprehensive training program
Wellness program

Apply Now

Refine Your Search

helpdesk manager jobs in las vegas nv

Airport Service Desk Supervisor

IT Manager - Primm Valley Casino Resorts

Service Desk Support Technician - Level 2

IT Operations Center Shift Supervisor

Operations Center Analyst

Help Desk Supervisor

IT Operations Specialist

IT Manager

IT Helpdesk Support Technician

IT Operations Manager - Primm Valley Casino Resorts

Service Desk Manager

IT Specialist

Manager - Expo IT Services

Associate RVA Instructor

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