Top 28 Service desk support Jobs in Latham, Ny

IT Solution Center Associate
COORDINATED CARE ALLIANCE NY INC —Clifton Park, NY
- $25 - $27 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
7d
Service Desk Analyst
Community Care Physicians —Latham, NY
- $21 - $34 an hour
- Overtime
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Health insurance
IT Support Technician
Core BTS, INC. —Niskayuna, NY
- $24 - $25 an hour
- Classroom
- Mid-level
- Computer networking
Quick Apply
Service Desk Analyst
Union College —Schenectady, NY
- $60,000 - $62,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
Service Desk Analyst
Opus Inspection,Inc —Cohoes, NY
- $21.50 an hour
- Monday to Friday
- Spanish
- Computer science
- Computer Science
Quick Apply
14d
Tech Field Support II
Albany Medical Center —Albany, NY
- $54,690 - $82,035 a year
- Full-time
- Mid-level
FIELD SUPPORT ENGINEER
Phoenix Business Consulting —Latham, NY
- $20 - $22 an hour
- Weekends as needed
- Azure
- English
- Mid-level
Quick Apply
3d
Desktop Support Technician
Ovation Workplace Services —Niskayuna, NY
- $40,000 - $49,920 a year
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Service Desk Technician II
Ellis Medicine —Schenectady, NY
- $20.21 - $29.31 an hour
- Full-time
- Ability to walk for extended periods
- Data analysis skills
- Mid-level
Quick Apply
1d
IT Support Specialist - Albany, NY
SGI Global, LLC —Albany, NY
- $50,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Desktop Technician II
Ellis Medicine —Schenectady, NY
- $24.75 - $36.53 an hour
- Full-time
- English
- Mid-level
- Organizational skills
8d
User Support Specialist - Two Positions Available - Siena University
Siena College —Loudonville, NY
- $23.05 an hour
- Weekends as needed
- Classroom
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
IT Deskside Support
HCL Technologies Limited - Business Services —Latham, NY
- $39,000 - $61,000 a year
- Email
- Background check
- Hospital
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Albany, NY
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Tier 1 Managed IT Technician
Usherwood Office Technology —Albany, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
Help Desk Technician
SteadFastIT —Saratoga Springs, NY
- $20.15 - $22.15 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
3d
Facility Automation Service Specialist
Stark Tech —Ballston Spa, NY
- $27.98 - $31.48 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Field Support Technician
Ovation Workplace Services Inc —Albany, NY
- $19 - $24 an hour
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
7d
Field Services Coordinator/Dispatch
cb20 —Malta, NY
- $23 - $25 an hour
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Site Lead - EUO Onsite Support (VA ESOM)
Kentro —Albany, NY
- $70,000 - $78,000 a year
- Full-time
- Computer Science
- 5 years
- Continuous improvement
- Health insurance
- Tuition reimbursement
2d

I want to receive the latest job alert for service desk support in latham, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk support jobs near latham, ny

IT Solution Center Associate

COORDINATED CARE ALLIANCE NY INC
Clifton Park, NY

Quick Apply

Job Details

Full-time
$25 - $27 an hour
7 days ago

Qualifications

iOS support
High school diploma or GED
Desktop (troubleshooting support)
Telephone systems
Technical Proficiency
Mobile devices

Full Job Description

This position requires in-person work at a minimum of 4x per week.

Job Summary:

Under the general supervision of the IT Solution Center Manager, the IT Solution Center Associate is a key member of the Information Technology department, providing a wide variety of end user and technical support to all departments of CCANY and the CCO’s. This position is responsible for the initial response to incoming end user support requests from associates at all levels of the organization. The IT Solution Center Associate will be required to offer exceptional service in a fast-paced environment to both remote and on-premises customers, providing a wide range of support.

Essential Duties and Responsibilities:

Provide timely responses to all phone calls, emails, and self-service requests for technical assistance.
Create tickets, resolve issues striving for first-call resolution, work collaboratively with other IT members to resolve customer requests.
Provide exceptional customer service to a remote workforce.
Identify areas driving help desk call volume and work with team members to develop solutions to mitigate issues.
Develop customer facing guidance on new/existing technology.
Participate in orientation to introduce new employees to technology used.
Provide on-call technical support on a rotational basis.
Perform data-entry tasks as needed.
Maintains confidentiality.
Performs other duties, as assigned.
Must possess a valid Driver’s License from New York, or a contiguous state (i.e., Connecticut, New Jersey, Pennsylvania, and Vermont) OR must have the ability to take ample public transportation to attend meetings in person in the community and in the office as needed.

A High School diploma is required.
An Associate degree or a Bachelor’s degree in related field and/or equivalent experience preferred.
A minimum of two (2) years of experience is required.
Excellent verbal, written, listening, questioning, and interpersonal communication skills.
Strong working knowledge of Laptops, Cell phones (iPhone), multi-function printers, etc. is required.
Knowledge of Windows OS, MS Office 365 suite, Adobe Acrobat, Outlook, One Drive, Laptops, Voice over IP software (RingCentral) is preferred.
Must possess the ability to exercise critical thinking and collaborate with team members to ensure appropriate resolutions are met.
Must possess strong customer service skills.
Ability to explain technical concepts to a workforce with a diverse set of technical skills/knowledge.
Must be flexible and adaptable, able to cope with unexpected events.
Ability to make appropriate decisions in a dynamic and fast-paced environment with/without direct supervision.
Must be able to work a schedule of 8:30 a.m. to 5:00 p.m.
Participate in various projects as assigned.
Report to work in-person a minimum of 4 days a week
Travel is required.
Absolute sense of integrity and personal commitment to serving people with I/DD and their families.
Ability to work autonomously.
Demonstrate professionalism, respect, and ability to work in a team environment.

AAP/EEOC

CCANY provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.

Quick Apply

Refine Your Search

service desk support jobs in latham, ny

IT Solution Center Associate

Service Desk Analyst

IT Support Technician

Service Desk Analyst

Service Desk Analyst

Tech Field Support II

FIELD SUPPORT ENGINEER

Desktop Support Technician

Service Desk Technician II

IT Support Specialist - Albany, NY

Desktop Technician II

User Support Specialist - Two Positions Available - Siena University

IT Deskside Support

Senior Help Desk Technician

Tier 1 Managed IT Technician

Help Desk Technician

Facility Automation Service Specialist

Field Support Technician

Field Services Coordinator/Dispatch

Site Lead - EUO Onsite Support (VA ESOM)

I want to receive the latest job alert for service desk support in latham, ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected