Top 43 Bilingual customer service associate Jobs in Lathrop, Ca

(Designated) Correspondence Phone Support, Intermediate
Blue Shield of California —Lodi, CA
- $20.13 - $28.18 an hour
- 8 hour shift
- Hybrid work
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Work from home
2d
Customer Service Representative (CSR)
Akmal Qadir Farmers Insurance —Tracy, CA
- $35,360 - $43,000 a year
- Full-time
- Spanish
- No experience needed
- English
- Paid time off
- Opportunities for advancement
Quick Apply
Spanish Speaking Insurance Customer Service Representative
Raul Diaz-Farmers Insurance Agency —Brentwood, CA
- $50,000 - $65,000 a year
- Full-time
- Spanish
- English
- Office
- Paid time off
- Opportunities for advancement
Quick Apply
10d
Customer Relations Representative - State Farm Agent Team Member
Jon Rader - State Farm Agent —Lodi, CA
- $50,000 - $55,000 a year
- Full-time
- Spanish
- Office
- Middle school
- 401(k)
- Paid time off
Quick Apply
Customer Service Associate
LIRON Inc. —Lodi, CA
- $17 - $20 an hour
- Part-time
- Spanish
- Medical office experience
- English
Quick Apply
Customer Service Representative
Bedrosians Tile and Stone —Modesto, CA
- $20 - $24 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Associa —Brentwood, CA
- $20 - $22 an hour
- Full-time
- Bilingual
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Care Agent
Stoneledge Furniture, LLC —Lathrop, CA
- $16.90 an hour
- Bilingual
- 18 years or older
- Mid-level
- Disability insurance
- Health insurance
Insurance Customer Service Representative
Rosario Contreras Insurance Agency inc —Tracy, CA
- $17 - $25 an hour
- Overtime
- Customer service
- Entry level
- Under 1 year
- Paid training
- Health insurance
Quick Apply
Customer Service Representative (CSR)
Contigo Auto Insurance Center, Inc. —Stockton, CA
- $16.90 - $17.90 an hour
- Full-time
- Spanish
- English
- Office
Quick Apply
Customer Service Representative
Community Choice Financial Family of Brands —Stockton, CA
- $21 an hour
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid training
- Health savings account
Member Engagement Specialist
Pacific Health Group —Stockton, CA
- $45,760 - $52,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative/Scheduling for a Metal Manufacturing
The Carport Experts —Stockton, CA
- $18 - $22 an hour
- Full-time
- Spanish
- Google Workspace
- Computer literacy
- Paid time off
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Kristen Eaton - State Farm Agent —Oakdale, CA
- $40,000 - $80,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- English
- Paid training
- Paid holidays
Quick Apply
Pro Customer Service/Sales
Home Depot —Manteca, CA
- $20 - $22 an hour
- Entry level
- Commercial
Customer Service Representative.
Fiesta Auto Insurance —Modesto, CA
- $80,000 - $125,000 a year
- 8 hour shift
- Spanish
- Office
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative (Loan Consultant II - CA)
Lendmark Financial Services, LLC —Lodi, CA
- $23 - $25 an hour
- Full-time
- Spanish
- Microsoft Excel
- English
- Paid holidays
- Disability insurance
Quick Apply

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(Designated) Correspondence Phone Support, Intermediate

Blue Shield of California -
Lodi, CA

Apply Now

Job Details

Full-time
$20.13 - $28.18 an hour
2 days ago

Benefits

Paid training
Work from home
Prescription drug insurance

Qualifications

Computer operation
Computer literacy
Spreadsheets
Microsoft Office
High school diploma or GED
Desktop applications
Customer data entry

Full Job Description

Your Role

Our Designated Customer Experience Teams receive incoming telephone calls from Self-Funded Large Group Commercial Plans. The Designated Call Center is open Monday - Friday, 4:45 a.m. – 8:00 p.m., including some holidays. If hired, you will be required to attend and complete paid, mandatory training remotely. You must attend each day for 8 hours, totaling 40 hours per week for the required training period. Training hours are 8:00 a.m-4:30.p.m Mon-Fri. After completion of successful training the agent may continue to work remotely in accordance with our work from home policy and will be assigned a 40-hour shift/schedule between the hours of 4:45 a.m. – 8:00 p.m. Monday - Friday.

The following job summary will help you understand the candidates/people well suited to our Designated Call Center Team.

Job Summary:

Projected Start date: October 2026

Mandatory Training: Remote

As a Designated Customer Service Representative (CSR), you are in charge of upholding our mission of providing a service worthy of our family and friends. Our members look to you to help them navigate healthcare, providing empathy and advocacy. You are empowered to provide members with peace of mind that their current issue is resolved and that none are on the horizon. Designated provides health coverage to Self-Funded Large Group Commercial Plans.

Successful CSRs deliver an effortless customer experience by:

Taking the lead – our CSRs take ownership of members' issues, relieving members' stress while guiding them to a quick and easy resolution.
Identifying future problems – not only do our CSRs solve the current member concern but they actively identify and solve any lurking complications the member may encounter after their first interaction.
Sharing insights with peers and management – our positive team culture relies on open communication to continuously improve how our work gets done.
Having fun! – our work is important, but we don't take ourselves too seriously. We love helping others and have a fun community dedicated to doing so!

You must also be:

Available to work a scheduled 8-hour shift, which includes 2 scheduled breaks and a lunch period, also available to work occasional holidays as part of your regularly scheduled shift
Patient with members who call into our Centers with a question or a problem
A good listener and not only answer the questions they ask you, but identify and answer questions the member may not be aware they needed
Comfortable using a computer with 2 display monitors to allow you to navigate to multiple screens for information
Comfortable using Excel spreadsheets to calculate member premiums for health insurance
To multi-task using a computer; talking to the member, and entering member information into their online record

Your Work

In this role, you will:

Resolve incoming calls concerning member's eligibility, benefits, provider information, clinical and pharmacy needs
Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing
Coordinate membership changes such as member's primary care physician
Perform routine to mid-level inventory reduction (i.e., member inquiries, may initiate claim adjustments, respond to emails, etc.)
Review and analyze member claims for accuracy as well as member education on how benefits are applied
Participate in quality and efficiency workgroups to continuously improve quality member/customer satisfaction as requested
Proactively analyze available programs, determine program eligibility and connect the Member to appropriate BSC vendors, Health Advocates, Social Workers, Pharmacy Techs, and Pharmacists. Verify the member is included in or targeted for any outreach or care gap programs and connect members to programs or services when appropriate. Engage members with their wellness plan options
Comprehensive resolution of pharmacy calls concerning benefits coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements
Provide prescription-related benefit coverage (e.g. explanation of coverage or benefit summary related): Provide prescription co-pays. Provide prescription formulary coverage information and utilization management requirements using web-posted printed formulary. Provide a brief description of coverage denial reasons and alternatives listed in the printed formulary. Perform prescription claim overrides
Provide deductible and max out of pocket information
Provide status of prior authorization requests
Assist members may when and how to appeal a coverage decision
Other duties as assigned

Your Knowledge and Experience

Must reside in the state of CA preferably within a 50-mile radius from one of our office locations - Lodi, Rancho Cordova, Redding, Woodland Hills, Long Beach, El Dorado Hills etc.
Requires a High School Diploma or GED, or equivalent
Typically requires at least 3 years of prior relevant experience
Flexibility in availability is required including weekends and holidays, shifts are not guaranteed
Requires attending and completing training facilitated remotely
Requires basic job knowledge of Microsoft Suite systems and the ability to use applications on a computer proficiently
Requires internet connection of 5Mbps (recommended 15Mbps) is required to maintain a stable connection to our Blue Shield of California network and systems.

Preferred Qualifications

Bilingual – Spanish. Language proficiency as demonstrated by successful completion of an oral language proficiency test

Hybrid Virtual Work

This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.

ABOUT THE TEAM
About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

For most teams, this means coming into the office two days per week.
Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

Apply Now

Refine Your Search

bilingual customer service associate jobs in lathrop, ca

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Customer Service Representative (Loan Consultant II - CA)

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