INDIAN PREFERENCE POLICY: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC. Section 472)
JOB TITLE: Marketing Executive Assistant
DEPARTMENT: PLAYERS CLUB/MARKETING
REPORTS TO: MARKETING MANAGER
SALARY: $ 60,000 ANNUALLY / EXEMPT / FULL-TIME
Qualifications:
- Must be 21 years or older
- Must pass a pre-employment drug test
- Must qualify for gaming license
- Cannot be convicted of a felony
- Training in Casino Tracking system and or experience a plus
- High School Diploma or GED preferred
- Must be able to communicate in the primary language of the workplace (English)
- Previous Customer Service or Public Relations position (i.e., retail, sales, food service) and data entry
- Must have a positive outlook and like to work in a team environment
- Strong computer and social media skills a plus
- Must be comfortable approaching people, speaking with strangers and able to handle conflict and problem solve calmly and effectively during high conflict situations
- Requires being on your feet most of the shift; walking, bending, repetitive motions, reaching, sitting, standing, finger dexterity
- Supervise, train, and schedule Player Club Representatives; conduct performance reviews and ensure compliance with policies.
- Resolve guest complaints, handle inquiries regarding player accounts, and provide high-level service to drive retention.
- Oversee, coordinate, and monitor marketing promotions, drawings, and giveaways on the casino floor.
- Ensure accurate enrollment, data integrity, and tracking of player activity in the casino system.
- Prepare daily reports on member activity, manage promotional inventory, and follow Tribal/Gaming regulations.
- Collaborate with marketing, slot, and table games departments to support promotions and VIP guest needs
Duties and Responsibilities:
- Must work weekends, nights, and holidays
- daily, weekly, or monthly reports to manager as required
- Responsible for the highest standard of customer service including greeting customers, establishing a relationship with customers, and enrolling customers in the casino/slots club
- Must ensure the highest standard of customer service is always maintained, anticipate customer needs and requirements, and promote a congenial environment
- Use diplomacy, patience and control when dealing with a dissatisfied customer and refer any unresolved disputes to the Shift Manager at the earliest opportunity
- Assist management in identifying new/regular players
- Have knowledge of all promotions including both current and pending
- Must be proficient in Microsoft Office
- Scheduling, oversight, and ensuring staff meet expectations of the casino
- Managing workflow.
- Training new hires.
- Creating and managing team schedules.
- Evaluating performance and providing feedback.
- Identifying and applying career advancement opportunities.
- Helping to resolve employee issues and disputes.
- All other duties assigned
Essential Supervisory Skills
- Providing clear instructions, providing constructive feedback, and listening to employee concerns.
- Investing in employee career growth and offering training opportunities.
- tasks and delegating responsibilities to the right team members to meet deadlines.
- Analyzing situations, assessing risks, and making quick, informed decisions for the team.
- Handling disputes between team members constructively.
- Adjusting to changing priorities, new technology, or unforeseen workplace challenges.
- Fostering a supportive, safe, and comfortable environment for staff.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this position, employees are required to stand for extended periods, frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. Occasionally sit. Must be able to lift 20 pounds with occasional lifting of more than 35 pounds, assisted. Ability to manage stress appropriately, make decisions under pressure, and manage anger, fear, hostility, and violence of others appropriately. The position requires the ability to process information using computer methods and technology, at times for more than 50% of the work time. Must be able to move chairs, tables, and event props as necessary.
PUBLIC RELATIONS:
Important attributes of any employee of the Havasu Landing Casino, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the casino, pleasant, courteous, and cooperative, and to act in a manner to command the respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the casino.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
I have reviewed the job description for my position as a
Marketing Executive Assistant, and I understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description.
