Top 24185 Client services Jobs in Laurel, Md

Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
5d
Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
5d
Online Chat support
Qureos Inc —Washington, DC
- $25 - $34 an hour
- Full-time
- Computer literacy
- Typing
- Communication skills
13d
Customer Service Advocate II (West Baltimore In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
10d
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Customer Support Specialist
InfoTrack US —Washington, DC
- $40,160 - $60,000 a year
- Full-time
- Remote
- Fair chance
- Communication skills
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply
Helpdesk Support Specialist
BITHGROUP Technologies —Baltimore, MD
- $30 - $33 an hour
- Part-time
- 7 years
- Writing skills
- Windows
Quick Apply
Customer Service Professional
Burley Insurance and Financial Services, Inc —Bowie, MD
- $45,000 - $55,000 a year
- Full-time
- Entry level
- 401(k) matching
- Opportunities for advancement
Quick Apply
Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Administrative Services Coordinator II (Resource Finder)
Kennedy Krieger Institute —Baltimore, MD
- $45,059.66 - $75,603.63 a year
- Full-time
- Research
- Mid-level
- 3 years
4d
Client Support & Administrative Specialist - Remote
Providenceinhomecareservice —Gaithersburg, MD
- $22 - $30 an hour
- Overtime
- Bilingual
- Google Workspace
- Microsoft Outlook
- Paid training
- Paid time off
Quick Apply
11d
Live Chat Support Agent
Qureos Inc —Washington, DC
- $25 - $35 an hour
- Full-time
- English
- Typing
- Communication skills
13d
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Software Support Specialist - Level 1 (Remote)
FEI Systems —Columbia, MD
- Full-time
- Remote
- English
- Research
- Mid-level
Quick Apply
Provider Relations Representative I (Hybrid)
CareFirst BlueCross BlueShield —Baltimore, MD
- $49,464 - $98,241 a year
- Full-time
- Microsoft Word
- Microsoft Access
- Up to 50% travel
Quick Apply
Call Center Agent
Qureos Inc —Washington, DC
- $25 - $45 an hour
- Full-time
- High school diploma or GED
- Business
- Communication skills
9d
Client Services Specialist II-Medbank (L1) Full-Time
Primary Care Coalition of Md —Silver Spring, MD
- $25.50 an hour
- Full-time
- Spanish
- Microsoft Excel
- Medical office experience
- Disability insurance
- Health insurance
Quick Apply
Timekeeper - Temporary
Legence —Washington, DC
- $20 - $25 an hour
- Temporary
- Remote
- Employment & labor law
- US work authorization
- Organizational skills
- 401(k) matching
Quick Apply
4d
Client Care
Apex Vets —Silver Spring, MD
- $22 - $29 an hour
- Weekends as needed
- High school diploma or GED
- Computer skills
- ER
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for client services in laurel, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services jobs near laurel, md

Customer Support Representative jobs in Washington, DC

Customer Service Representative jobs in Bowie, MD

Customer Advocate jobs in Baltimore, MD

Customer Relations Representative jobs in Baltimore, MD

Administrative Services Coordinator jobs in Baltimore, MD

Call Center Representative jobs in Washington, DC

Customer Service Representative jobs in Lanham, MD

Call Center Representative jobs in Bethesda, MD

It Support jobs in Attleboro, MA

Remote Call Center Representative No Experience jobs in Texas

Customer Support Representative jobs in Carrollton, TX

Customer Support Representative jobs in Hartford, CT

Cx Customer Experience jobs in Remote

Customer Support Representative jobs in Dallas, TX

Customer Support Representative jobs in Solon, OH

Client Services Specialist jobs in Inverness, FL

Ihss Client jobs in California

Wealth Management Client Service Associate jobs in Seattle, WA

Client Services Specialist jobs in Anaheim, CA

Client Services Specialist jobs in Adairsville, GA

Customer Service Advocate I (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Quick Apply

Job Details

Full-time
$32,256 - $59,136 a year
5 days ago

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: Less than one year customer service experience.

Preferred Qualifications:

Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Successful completion of the training provided.
Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $32,256 - $59,136

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Quick Apply

Refine Your Search

client services jobs in laurel, md

Customer Service Advocate I (Remote)

Customer Service Advocate II (Remote)

Online Chat support

Customer Service Advocate II (West Baltimore In-Office)

Customer Service Advocate II (In-Office)

Service Desk Analyst

Customer Support Specialist

Helpdesk Support Specialist

Customer Service Professional

Call Center Operator - All Shifts

Administrative Services Coordinator II (Resource Finder)

Client Support & Administrative Specialist - Remote

Live Chat Support Agent

Customer Service Call Center Agent

Software Support Specialist - Level 1 (Remote)

Provider Relations Representative I (Hybrid)

Call Center Agent

Client Services Specialist II-Medbank (L1) Full-Time

Timekeeper - Temporary

Client Care

I want to receive the latest job alert for client services in laurel, md

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected