Top 6982 Customer specialist Jobs in Laurel, Md

HVAC Customer Care Specialist
Amazing Heating and Air Conditioning, Inc. —Baltimore, MD
- $19 - $22 an hour
- Weekends as needed
- Microsoft Outlook
- Residential
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
3d
Program Support Specialist - Mid
Cherokee Federal —Washington, DC
- $82,000 - $89,000 a year
- Full-time
- 5 years
- Research
- Office
- AD&D insurance
- Disability insurance
High Ticket Closer
Transform Bariatrics and Aesthetics —Greenbelt, MD
- $55,000 - $200,000 a year
- Full-time
- Spanish
- English
- Organizational skills
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $33.15 - $44.85 an hour
- High school diploma or GED
- Travel
- In-person
- 401(k) matching
Protective Services & Investigative Specialist
Johns Hopkins Applied Physics Laboratory (APL) —Laurel, MD
- $58,700 - $146,300 a year
- Full-time
- Laboratory
- Customer service
- English
- Disability insurance
- Health insurance
1d
Part Time Customer Care Specialist
Saia Motor Freight Line LLC —Laurel, MD
- $22.30 - $27.05 an hour
- Part-time
- 18 years or older
- English
- Office
Quick Apply
Mental Health PRP Counselor (Part Time) - PRP Youth and Adults
BTST Services —Lanham, MD
- $30 - $33 an hour
- Part-time
- Hybrid work
- Adults
- Research
- Mid-level
- Paid training
- Disability insurance
Quick Apply
Customer Experience Specialist
Tesla —Silver Spring, MD
- $21.57 - $27.36 an hour
- Part-time
- Dealership
- Driver's License
- 1 year
- Employee assistance program
- 401(k) matching
Scheduling Specialist
Johns Hopkins Regional Physicians —Columbia, MD
- $24 - $28 an hour
- Full-time
- High school diploma or GED
- Medical terminology
- Cardiology
2d
Inventory Clerk
Antenna Research Associates —Laurel, MD
- $23 - $26 an hour
- Full-time
- Microsoft Access
- Microsoft Outlook
- Windows
Quick Apply
11d
Specialist: Seasonal, Part-time
Apple —Columbia, MD
- $23.00 - $30.59 an hour
- Part-time
- Entry level
- Employee stock purchase plan
- Health insurance
Material Coordinator – Customer Service
TRAX International —Greenbelt, MD
- $28.92 - $35.00 an hour
- Full-time
- Background check
- Microsoft Excel
- Research
- Health savings account
- AD&D insurance
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Customer Service/Sales
Home Depot —Laurel, MD
- $15.50 - $18.50 an hour
- Entry level
Relationship Banker- Maple Lawn
Truist Bank —Laurel, MD
- $45,760 - $68,500 a year
- Extended hours
- Background check
- Computer literacy
- English
- AD&D insurance
- Paid holidays
Photo Specialist
Walgreens —Laurel, MD
- $15.00 - $17.50 an hour
- Weekends as needed
- English
- Fair chance
- Entry level
4d
Access Control Specialist (Secret)
IDS International —Annapolis Junction, MD
- $27.00 - $40.50 an hour
- Overtime
- Construction site
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
Help Desk Specialist - Level 0
Stratum Networks —Annapolis Junction, MD
- $65,000 - $86,000 a year
- Weekends as needed
- High school diploma or GED
- Entry level
- Under 1 year
- Paid holidays
- 401(k) matching
Quick Apply
Customer Support Specialist
InfoTrack US —Washington, DC
- $40,160 - $60,000 a year
- Full-time
- Remote
- Fair chance
- Communication skills
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply
Government Sales and Customer Service Specialist
TyrrellTech —Laurel, MD
- $40,000 - $70,000 a year
- Full-time
- Office
- High school diploma or GED
- Computer skills
Quick Apply

I want to receive the latest job alert for customer specialist in laurel, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer specialist jobs near laurel, md

Customer Service Representative jobs in Laurel, MD

Access Control Specialist jobs in Annapolis Junction, MD

Program Specialist jobs in Washington, DC

Customer Care Specialist jobs in Baltimore, MD

Scheduler jobs in Columbia, MD

Relationship Banker jobs in Laurel, MD

No Experience jobs in Roswell, NM

Customer Service jobs in Columbia, SC

Customer Service jobs in Colorado Springs, CO

Customer Experience Specialist jobs in Omaha, NE

Customer Experience Specialist jobs in Austin, TX

Customer Experience Specialist jobs in Frisco, TX

Customer Experience Specialist jobs in San Ramon, CA

Early Intervention Specialist jobs in Indiana

Helpdesk Specialist jobs in Fort Bliss, TX

Remote Helpdesk jobs in Missouri

Helpdesk Specialist jobs in La Porte, TX

Remote Clinical Documentation Specialist jobs in California

Helpdesk Specialist jobs in Racine, WI

Quality Assurance Specialist jobs in Baltimore, MD

HVAC Customer Care Specialist

Amazing Heating and Air Conditioning, Inc.
Baltimore, MD

Quick Apply

Job Details

Full-time
$19 - $22 an hour
3 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Work from home
401(k) matching

Qualifications

Microsoft Outlook
Phone communication
High school diploma or GED
Telephone systems
Multi-line phone systems
Office phone management
Air conditioning

Full Job Description

HVAC Customer Care Specialist Job Description

Position: HVAC Customer Care Specialist

Position Type: Hourly, Non-Exempt

Pay: $19-$22 hourly

Reports to: Call Center Manager

*Our office is currently located in the 21230 area of Baltimore and set to relocate in several months to the Middle River/ White Marsh area. Individuals should be able to reliably commute to either location. Must be able to work from 8:30am-5:30pm and occasional evenings and weekends.*

Benefits:

Performance Bonus Employer Paid Medical, Dental & Life 401(k) 3.5% Match

PTO Short- & Long-Term Disability Legal Shield & Aflac

Position Summary

The HVAC Customer Care Specialist is the first point of contact for our customers. The HVAC Customer Care Specialist main role is to understand customers’ needs and schedule service appointments accordingly.

Key Responsibilities

· Create a positive first impression by responding promptly and professionally to all customer inquiries across phone, email, and web platforms.

· Schedule service appointments, maintenance visits, and new system estimates.

· Provide transparent information regarding fees in alignment with company pricing.

· Proactively follow up on unpaid or lapsed Comfort Club memberships, educate customers on membership benefits, and assist with renewal or enrollment.

· Maintain detailed, accurate, and up-to-date customer records, job notes, and equipment history within ServiceTitan.

· Coordinate with dispatch and other departments internally to ensure efficient job flow and high levels of customer satisfaction.

· Address customer concerns, escalate issues when necessary, and ensure timely resolution and follow-up.

· Participate in an on-call rotation, working in coordination with the answering service to ensure urgent customer needs are addressed.

Required Qualifications

High school diploma or GED.
Minimum of 1 year of experience as an HVAC CSR.
ServiceTitan software experience.
Reliable high-speed internet connection and dedicated, quiet home office.
Proficient computer skills (Outlook, Excel, Word).
Excellent follow-through and organizational skills.
Able to work in a fast-paced environment and handle multi-line phone systems.
Strong verbal communication, empathy, and problem-solving abilities.
Willing to work on-call during peak seasons.

Customer Service Skills We Value:

Professional and courteous phone demeanor.
Confidence in guiding customers to book appointments.
Ability to assess urgency and schedule appropriately.
Detail-oriented with a focus on efficiency and accuracy.

Working Conditions

· Work is to be performed in an office environment. A dedicated, quiet office space with reliable high-speed internet is required to be considered for at home work arrangements.

· Candidate must be comfortable sitting for extended periods of time.

· The call center team operates in a virtual office environment to stay connected and communicate throughout the day, so candidates must be comfortable working in a collaborative online setting.

About the Company

Amazing Plumbing, Heating & Air Conditioning is a family-owned and operated company proudly serving communities throughout the greater Baltimore area. Built by a service technician, our company was founded on the belief that great service starts with taking care of both customers and the people doing the work. We are a team of technicians who understand the trade because we have lived it, and we take pride in supporting one another, sharing knowledge, and doing the job the right way.

We provide residential and light commercial HVAC services across Annapolis, Anne Arundel County, Baltimore County, Baltimore City, Howard County, Montgomery County, Prince George’s County, and Harford County.

Why Work With Us

At Amazing Heating and Air Inc., you are not just another employee. You are part of a team built by people who understand the demands of the trade and respect the work that goes into it. We offer competitive pay with opportunities to earn additional incentives, along with a comprehensive benefits package that includes employer-paid medical, dental, and insurance coverage. We invest in ongoing training and development so you can continue to grow your skills and advance your career. We believe in showing up for our customers, doing honest work, and creating an environment where employees feel respected, supported, and part of something meaningful. This is a place where you can build a long-term career while being part of a company that genuinely cares.

Equal Opportunity Employer

Amazing Heating and Air Inc. is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

Pay: $19.00 - $22.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Work from home

Experience:

HVAC: 1 year (Required)
ServiceTitan: 1 year (Required)

Shift availability:

Night Shift (Preferred)
Day Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer specialist jobs in laurel, md

HVAC Customer Care Specialist

Program Support Specialist - Mid

High Ticket Closer

Customer Service Specialist - TS/SCI w/Poly

Protective Services & Investigative Specialist

Part Time Customer Care Specialist

Mental Health PRP Counselor (Part Time) - PRP Youth and Adults

Customer Experience Specialist

Scheduling Specialist

Inventory Clerk

Specialist: Seasonal, Part-time

Material Coordinator – Customer Service

Service Desk Analyst

Customer Service/Sales

Relationship Banker- Maple Lawn

Photo Specialist

Access Control Specialist (Secret)

Help Desk Specialist - Level 0

Customer Support Specialist

Government Sales and Customer Service Specialist

I want to receive the latest job alert for customer specialist in laurel, md

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected