Purpose, Scope and Dimension of Position
The Manager, Laboratory Services is responsible for the day-to-day delivery of US Biolab's laboratory service offerings, histology and molecular services, and related client service lines. This role ensures services are delivered on time, to specification, and to a high standard of client satisfaction, while maintaining compliance with Good Laboratory Practice (GLP) guidelines, CAP Biorepository Accreditation standards, and ISO 20387 Laboratory Accreditation requirements. The Manager reports directly to the Chief Executive Officer (CEO) and Chief Operating Officer (COO) and provides hands-on oversight of daily technical, quality, service-delivery, and staffing operations.
Supervisory Responsibilities
Manages the day-to-day activities of the US Biolab Laboratory Services Department, including staff supporting biospecimen processing, IHC/Multiplex IHC testing, molecular services (ISH/FISH), and client service delivery, reporting directly to the CEO and COO.
Essential Duties/Major Accountabilities
Service Delivery and Operations
● Owns day-to-day delivery of laboratory service offerings, ensuring client orders are completed on time, to specification, and to quality standards
● Plans staffing requirements, hires to meet service demand, and schedules staff to ensure efficient turnaround and workflow
● Monitors turnaround time (TAT) and service-level performance across service lines and drives corrective action when targets are missed
● Develops systems for alternative uses of staff to flex with client volume and service demand
● Supports development of technical/clinical talent across service lines
● Utilizes company resources to implement policies/procedures
● Applies Human Resource standards fairly and consistently throughout the department
● Facilitates a multi-disciplinary and collaborative approach to interdepartmental problem-solving and service delivery
● Fosters an environment of high morale and motivated team members
● Oversees protocol development and process improvement to enhance service quality and delivery speed
● Manages day-to-day laboratory infrastructure and workflow supporting the company's laboratory service lines
● Oversees immunohistochemistry (IHC) and Multiplex IHC testing services, including staining protocols, assay optimization, and technical troubleshooting
● Oversees molecular services, including in situ hybridization (ISH) and fluorescence in situ hybridization (FISH) testing, including protocol execution, assay optimization, and technical troubleshooting
● Oversees biospecimen processing services for human whole blood, leukopaks and derivatives (serum, plasma, DNA, RNA, immune cell subtypes), FFPE blocks, urine, and other specimen types submitted as part of client service requests
● Maintains best-in-class sample logistics as part of the service workflow, including intake, tracking, reconciliation, and timely turnaround to clients
● Collaborates with IT and QA to maintain an effective sample traceability process through the LIMS, supporting accurate and timely service delivery
● Evaluates standard and emerging technologies to improve service turnaround, quality, and cost-effectiveness
● Supports vendor management with external laboratory service providers and may coordinate directly with project managers on client deliverables
● Troubleshoots service issues proactively with laboratory staff and relevant stakeholders to ensure timely resolution and minimal client impact
Client Service and Growth
● Stays current on activities in the laboratory services field and recommends service improvements as needed
● Supports space, equipment, and staffing planning in coordination with the CEO/COO to meet growing service demand
● Supports the growth, expansion, and implementation of new laboratory service lines and/or site development
● Assists in identifying and coordinating with external laboratory partners to extend service offerings
● Serves as a primary laboratory point of contact for client service matters, including study design consultation, client troubleshooting, and participation in client calls as needed
● Contributes technical and quality data for customer-facing service materials in collaboration with Product and Marketing teams
● Assists with development of client-facing FAQs and internal training materials for new services, procedures, and policies
● Identifies and recommends service-related business opportunities to leadership
Quality
● Collaborates with the Quality department to maintain a quality management system enabling consistent evaluation and improvement of services and products
● Maintains ongoing quality data collection systems to monitor service levels
● Works with laboratory staff and the QA team on a comprehensive quality and training program, including SOPs, CoAs, training records and oversight, and quality testing programs in accordance with Good Laboratory Practices (GLP), Good Documentation Practices (GDP), CAP Biorepository Accreditation standards, and ISO 20387 laboratory accreditation requirements
● Incorporates results of quality audits into the improvement and enhancement of services
● Communicates results of laboratory quality processes to relevant stakeholders to improve lab and organizational performance
● Maintains current knowledge and utilizes appropriate resources to provide regulatory, consultative, educational, technical, or informational support as needed
● Documents all significant quality activities and takes corrective action as necessary
● Ensures the lab environment is clean, safe, and free from hazards for staff and guests
● Monitors relevant literature for new methods, functions, and products, including advances in IHC, Multiplex IHC, ISH, and FISH techniques
Financial Management
● Supports the operating budget and adheres to budget throughout the year
● Assists with variance analyses; identifies and explains trends
● Helps monitor and control costs in relation to volume and pre-established targets
● Reconciles statistics and adheres to revenue management standards
● Maintains productivity standards; manages staffing levels in relation to volume, service, and financial goals
● Supports negotiation of pricing/terms for supplies and maintenance agreements
● Assists with equipment purchase proposals, selection, and documentation for equipment acquisition
● Supports facility changes and planning
Miscellaneous
● Maintains a clean personal workspace
● Maintains confidentiality of all US Biolab business
● Takes on other duties as assigned or required by management when needs arise
Accountability Standards for All Department Staff
● Dependability, reliability, flexibility, adaptability, integrity, and communication
● Ability to function successfully in a team setting and assist co-workers with departmental workflow as directed by the CEO or Chief Operating Officer
Minimum Required Knowledge, Skills and Abilities
● PhD or MSc degree or equivalent in one of the biological sciences
● Hands-on experience with immunohistochemistry (IHC), ISH, Multiplex IHC required; experience with FISH strongly preferred
● 4 or more years of full-time general laboratory training and experience, including experience in biorepository operations, IHC/Multiplex IHC testing, and molecular services such as ISH/FISH
● Working knowledge of laboratory regulations and experience supporting laboratory service operations in accordance with CAP Biorepository Accreditation standards, ISO 20387 (General requirements for biobanking), and Good Laboratory Practice (GLP)
● Working knowledge of biospecimen handling and cell-based services/assays as part of a client service offering
● Solid technical and operational skills, with the ability to manage day-to-day laboratory service delivery effectively
● Excellent communication and organizational skills; strong project management skills and ability to collaborate with internal and external stakeholders
● Demonstrated leadership and team management experience
● Demonstrated ability to effectively communicate across multidisciplinary departments
● Problem-solving and decision-making skills; ability to appropriately confront and resolve issues
● Ability to build teams and motivate individuals and groups
● Ability to plan, organize, and direct the activities of others
● Ability to communicate well and support change across the organization
● Demonstrated sound, logical decision-making abilities
● Organized and able to operate effectively with moderate day-to-day oversight, while following senior leadership's guidance and staying closely connected to key stakeholders
Additional Preferred Qualifications
● Proficient in Microsoft Office/365, Teams, SharePoint, Salesforce, and other relevant software
● Prior experience working toward or maintaining ISO 20387 laboratory accreditation
● Excellent personal relations skills; able to explain procedures in a step-by-step manner
Physical Requirements
● Must be able to remain in a stationary position for prolonged periods
● Must be able to lift and move items up to 10 pounds
● Must be able to tolerate frequent exposure to a wide variety of chemicals common to the research industry. Must be able to wear appropriate personal protective equipment if/when handling samples or materials
Hours/Schedule
- This position is for on-site only.
Pay: From $98,000.00 per year
Benefits:
Application Question(s):
- Have you completed the following level of education: Doctor of Philosophy?
- Are you comfortable working in an onsite setting?
- How many years of work experience do you have with Histology?
- How many years of lab operation/management experience do you have?
- How many years of work experience do you have with Multiplex immunohistochemistry (mIHC)?
- How many years of work experience do you have with immunohistochemistry (IHC) and ISH?
Work Location: In person
