Top 85 Senior service technician Jobs in Laurel, Md

Senior Field Service Technician
Nespresso —Beltsville, MD
- $75,000 - $85,000 a year
- Weekends as needed
- Writing skills
- Residential
- High school diploma or GED
- Health insurance
- Paid time off
Senior Geotechnical Field Technician
Geo-Technology Associates Inc. —Washington, DC
- Full-time
- Clean driving record
- Construction site
- Bachelor of Science
- Paid training
- Paid holidays
Quick Apply
Senior HVAC Service Technician
Level One Personnel —Bethesda, MD
- $29.33 - $46.83 an hour
- Overtime
- Background check
- High school diploma or GED
- University
- Health insurance
- Dental insurance
Quick Apply
Field Service Specialist
SafeinHome —Baltimore, MD
- $58,656 a year
- Full-time
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
8d
Senior Service Technician
Morgan Properties —Largo, MD
- $26 - $28 an hour
- Urgently hiring
- Carpentry
- Customer service
- Mid-level
- AD&D insurance
- Paid holidays
Senior Commercial HVAC Service Tech
R. Brooks Mechanical Heating and Air Conditioning —Baltimore, MD
- $36 - $55 an hour
- 5 years
- Driver's License
- Mentoring
- Fuel card
- AD&D insurance
Quick Apply
Senior Field Service Technician
Delval Equipment Corp. —Sykesville, MD
- $38 - $70 an hour
- Overtime
- Background check
- Pass drug screening
- English
- Profit sharing
- Health insurance
Quick Apply
1d
Sr Maintenance Technician - Marlow R0195012 Marlow Columbia, Maryland Full time
Greystar —Columbia, MD
- $30 - $32 an hour
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Driver's License
- Paid parental leave
- Paid holidays
Senior Lead Installation Technician
Leidos —Alexandria, VA
- $92,300 - $166,850 a year
- Full-time
- 5 years
- Master's degree
- High school diploma or GED
Senior Maintenance Technician
TRU Management LLC —Greenbelt, MD
- $28 - $34 an hour
- Weekends as needed
- Sanitation
- Mid-level
- Driver's License
- AD&D insurance
- Paid holidays
Quick Apply
5d
Senior Maintenance Technician - $2,500 Sign-On Bonus
Bozzuto —Washington, DC
- $56,000 - $58,000 a year
- Weekends as needed
- Mid-level
- Residential
- Computer skills
- Paid holidays
- Health insurance
3d
Senior Maintenance Technician - Mosaic at Metro
AvalonBay Communities —Hyattsville, MD
- $28.71 - $35.09 an hour
- Weekends as needed
- Hospitality
- Clean driving record
- Computer literacy
- Paid holidays
- Health insurance
5d
Installation Technician - Senior
Professional Solutions Delivered, LLC —Columbia, MD
- $90,000 - $110,000 a year
- Full-time
- Construction site
- Pass drug screening
- Maintenance
Senior Commissioning Technician - Building Automation Systems
Siemens —Baltimore, MD
- $77,910 - $133,560 a year
- Full-time
- 18 years or older
- 5 years
- Ability to lift 50 pounds
11d
Senior Maintenance Technician
CBRE —Washington, DC
- $40 - $45 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Senior Maintenance Technician - Mosaic at Metro
Equity Residential —Hyattsville, MD
- $28.71 - $35.09 an hour
- Weekends as needed
- Hospitality
- Clean driving record
- Computer literacy
- Paid holidays
- Health insurance
Maintenance Technician
Brightview Senior Living, LLC —Crofton, MD
- $20.50 - $23.50 an hour
- Per diem
- Sanitation
- Apartments
- Entry level
- Health insurance
- Dental insurance
Senior Construction Materials Testing Field Technician
Froehling and Robertson, Inc. —Columbia, MD
- $28.48 - $35.28 an hour
- Management
- Construction site
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Quick Apply
Senior Field Service Representative
Leonardo DRS —Germantown, MD
- $83,552 - $108,618 a year
- 8 years
- Travel
- Senior level
- Paid parental leave
- Health savings account
Maintenance - Senior Service Technician
Morgan Properties —Baltimore, MD
- $25 - $28 an hour
- Full-time
- Carpentry
- Mid-level
- Driver's License
- Paid holidays
- Health insurance

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Senior Field Service Technician

Nespresso -
Beltsville, MD

Apply Now

Job Details

$75,000 - $85,000 a year

Benefits

Health insurance
Paid time off
401(k) matching

Qualifications

Computer operation
Customer communication
Writing skills
High school diploma or GED
Driver's License
Productivity software
Cross-functional collaboration
Safety standard operating procedures
Machine minor repairs
Technical Proficiency
Cross-functional communication

Full Job Description

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

POSITION SUMMARY:

As a Senior Field Service Technician, you will play a critical role in delivering an exceptional Nespresso customer experience by installing, maintaining, and repairing commercial and residential coffee systems. Supporting customers across Maryland, Pennsylvania, and surrounding areas, this role directly drives customer satisfaction, equipment reliability, and business growth while serving as a trusted technical expert for both B2B and B2C clients. Based in our Beltsville, MD Service Center, the position helps ensure seamless service delivery and long-term customer retention.

RESPONSIBILITIES:

B2B Onsite Customer Support:

Installation and Maintenance: Perform installation, troubleshooting, repair services, and preventative maintenance on B2B machine line
Customer Site Visits: Travel to B2C/B2B customer locations to provide services and assess customer needs
Field Services: Provide field services as needed, including weekends and holidays, based on shift requirements

Service Requests:

Service Request Management: Accurately complete and submit service request forms with detailed data (travel, labor, parts, comments)
Team Communication: Regularly update team members, parts representatives, dispatchers, and customers on service request statuses
Maintenance and Repairs: Perform routine maintenance and repairs on Nespresso B2B machines to ensure optimal functionality
Technical Troubleshooting: Troubleshoot technical issues remotely and on-site, providing timely solutions to minimize client downtime
Client Training: Conduct thorough training sessions for clients on machine operation, maintenance, and troubleshooting
Inventory Management: Manage and maintain an inventory of spare parts for efficient repairs
Service Documentation: Document all service activities, including maintenance schedules, repairs, and client interactions
Customer Communication: Effectively communicate with clients and internal teams to address concerns and ensure satisfaction
Health and Safety Compliance: Adhere to health and safety protocols during service visits and maintain a clean work environment
Service Coordination: Coordinate and schedule service visits, considering travel logistics for timely responses
Market Travel: Travel to other markets for overflow support, covering PTO, and participating in special projects
Hands-On Training: Deliver on-site training to customers, demonstrating proper usage, maintenance, and cleaning of coffee machines
Technical Expertise: Utilize in-depth coffee machine knowledge to diagnose and resolve complex technical issues
Record Keeping: Maintain accurate records of service calls and generate detailed reports to improve service quality
Customer Satisfaction Surveys: Conduct on-site customer satisfaction surveys

Training & Assessments:

Customer Engagement: Regularly observe customer sites to assess and communicate needs to the account team
Continuous Improvement: Continuously learn designs, functions, dismantling techniques, and repair methods for all Nespresso machine models
Cross-Training Support: Provide cross-training and troubleshooting assistance to Nespresso Service Providers and Distributors as needed

REQUIREMENTS:

Education: High School Diploma or GED required; Bachelor’s degree in a technical field preferred
Technical Skills: Strong knowledge of Microsoft Office Suite
Experience: 3+ years in troubleshooting ,problem-solving, and applicance repair, with a preferred focus on espresso machines
Licensing: Valid driver’s license required
Independence: Ability to work independently with minimal supervision
Collaboration: Works effectively with both technical and non-technical team members
Process Improvement: Experience in continuous process improvement desired
Travel Requirements: Willingness to travel to customer sites 80% of the time, including potential travel outside the area 30%
Safety Commitment: Adheres to safety protocols to ensure the safety of the service team and clients
Technical Proficiency: Basic computer and data equipment skills required
Flexibility: Available for on-call shifts, weekends, and holidays

SKILLS:

Collaborative Support: Works effectively with colleagues, sales teams, and departments to support clients
Clear Communication: Communicates technical information clearly and professionally, both verbally and in writing
Organizational Skills: Prioritizes service requests and allocates resources to meet deadlines
Critical Thinking: Thinks critically and creatively to solve challenging technical issues

The approximate pay range for this position is $75,000- $85,000 base. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at:

About Us | Nestlé Careers (nestlejobs.com)

#LI-HW1

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 411794

Apply Now

Refine Your Search

senior service technician jobs in laurel, md

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