Top 152 Call center representative Jobs in Laurel Md 20724

Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
Call Center Service Representative 3 (SCA)
Peraton —Linthicum, MD
- $39,000 - $62,000 a year
- Remote
- High school
- Writing skills
- Mid-level
- Travel reimbursement
- Health savings account
Call Center Representative
Caplet Pharmacy —Columbia, MD
- $15 - $17 an hour
- Part-time
- Patient care
- In-person
- Communication skills
Quick Apply
2d
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Call Center Sales Representative
Protocall Communications —Hanover, MD
- $31,000 - $100,000 a year
- Mid-level
- High school diploma or GED
- Business development
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative
Meta Global —Baltimore, MD
- $45,746.41 - $65,092.45 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Service Representative – Inbound Calls Only, NO SALES – PERMANENT
One Call Concepts, Inc —Hanover, MD
- $18 an hour
- Full-time
- Research
- High school diploma or GED
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
6d
CALL CENTER REPRESENTATIVE
Clinical Associates, P.A. —Pikesville, MD
- Full-time
- Medical office experience
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Call Center Agent
National Charity Services —Washington, DC
- From $20 an hour
- Part-time
- Spanish
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
12d
311 Call Center Representative II - Non-Merit
Baltimore County, MD —Towson, MD
- $20.20 - $26.69 an hour
- Extended hours
- Research
- Mid-level
- Windows
- Paid holidays
- Health insurance
3d
Digital Branch Customer Care Representative
EagleBank —Bethesda, MD
- $23.24 - $33.44 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Health savings account
- 401(k) 4% Match
Sales Call Center Representative
Oak Street Health —Washington, DC
- $15.00 - $32.31 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
10d
Licensed Life Insurance Agent – Virginia (Inbound Leads Provided)
Universe Coverage —Falls Church, VA
- $90,000 - $250,000 a year
- Contract
- Mentoring
- In-person
- Entry level
- Flexible schedule
- Life insurance
Quick Apply
Customer Service Representative (In-Office)
Gutter Helmet by Lednor Home Solutions —Millersville, MD
- $17 - $22 an hour
- Overtime
- Background check
- English
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Contact Center Agent
Pella Mid-Atlantic —Beltsville, MD
- Full-time
- Writing skills
- Residential
- High school diploma or GED
Quick Apply
Call Center Representative
Advantia Health —Washington, DC
- $19 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ob/Gyn
- Health savings account
- Paid holidays
Quick Apply
Call Center Representative
Home Genius Exteriors —Hanover, MD
- $17.50 an hour
- Weekends as needed
- Entry level
- Paid training
- Health insurance
Quick Apply
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply

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Customer Service Representative / Customer Support Associate

Room & Board -
Elkridge, MD

Apply Now

Job Details

Full-time
$26.44 - $28.85 an hour

Benefits

Profit sharing
401(k) matching

Qualifications

Customer relationship building
Phone communication
Customer order taking
Service scheduling
Logistics customer service
Client rapport building
De-escalation techniques
Conflict de-escalation
Decision making
Customer engagement
Customer support
Productivity software
Communication skills
Entry level
Client interaction via phone calls

Full Job Description

Overview:

Join our team where customer service goes beyond mere order taking. We seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery experience for our customers. Discover a career designed to be different!

Whether a Room & Board customer is picking up an order, speaking with us by phone, or welcoming us into their home, we take pride in creating a comfortable, seamless experience at every touch point. As a Customer Support Associate at our Elkridge Delivery Center, you are at the heart of that experience. In this dynamic, fast-paced environment, you will coordinate customer pickups and deliveries, balancing customer needs with delivery team efficiencies. Your ability to think quickly, communicate clearly, and adapt in real time ensures every interaction is professional, personalized, and solution-focused.

Location: 7045 Troy Hill Drive, Suite 500. Elkridge, Maryland 21075

(NOTE: This role is fully on-site)

Schedule: You will work Monday – Friday: 7:30 am until 4:00 pm.

What you'll bring to be successful in this role as a Customer Support Associate:

You are a strong communicator and agile problem solver who thrives in a fast-moving environment. You build trust quickly and confidently guide customers through both routine and complex situations with clarity and care

You bring:

Exceptional communications skills (verbal and written), with a strong sense of urgency and timeliness in follow-up and task completion.
Agility and adaptability, with the ability to shift priorities and respond quickly to changing customer or operational needs.
Strong problem-solving and decision-making skills, navigating challenges independently while keeping the customer experience at the forefront.
Attention to detail and follow-through, ensuring nothing falls through the cracks in a high-volume setting.
Confidence working across multiple systems and tasks simultaneously, while maintaining accuracy and professionalism.

Additional Attributes, Qualifications & Experience:

A genuine passion for customer service—you approach every interaction with professionalism, empathy, and respect.
Ability to de-escalate situations and bring calm, clear solutions, building customer trust and loyalty.
A proactive mindset—you anticipate needs, solve issues quickly, and go the extra mile to exceed expectations.
A strong sense of ownership and accountability, seeing tasks through with timely and effective communication.
A collaborative spirit—you work closely with retail and delivery teams to ensure a seamless customer experience.
Comfort in a fast-paced, operational environment where priorities can shift throughout the day.
Proficiency with technology, including Microsoft Office 365, and the ability to learn internal systems for routing, scheduling, and order management.
5+ years of relevant customer service or call center experience.
Ability to provide proof of identity and legal work authorization upon hire.

What we offer our Customer Support Associates:

Salary: $55,000 - $60,000 / year ($26.44 - $28.85 / hour). Salary offered is based on experience/qualifications.
Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That’s why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer several awesome perks to help you thrive in every aspect of life. Picture this: three weeks of paid vacation, a generous 401(k) match, profit-sharing, and a whole bunch of cool extras. We're talking about benefits that cover you from head to toe – physically, emotionally, and financially.
Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful.
A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated.

To view our benefits in detail and to learn more about our culture, please visit our career site at https://www.roomandboard.com/careers.

Application Deadline: The position will remain open until filled; there is no specified deadline.

Room & Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship. To view our benefits in detail and to learn more about our culture, please visit our career site at https://www.roomandboard.com/careers.

Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. To view applicable laws, visit our partner site.

Discover a career designed to be different.

#LI-Onsite

Apply Now

Refine Your Search

call center representative jobs in laurel md 20724

Customer Service Representative / Customer Support Associate

Customer Service Advocate I (Remote)

Call Center Service Representative 3 (SCA)

Call Center Representative

Customer Service Call Center Agent

Access Call Center Representative

Call Center Sales Representative

Customer Service Representative

Customer Service Representative – Inbound Calls Only, NO SALES – PERMANENT

CALL CENTER REPRESENTATIVE

Call Center Agent

311 Call Center Representative II - Non-Merit

Digital Branch Customer Care Representative

Sales Call Center Representative

Licensed Life Insurance Agent – Virginia (Inbound Leads Provided)

Customer Service Representative (In-Office)

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Call Center Representative

Call Center Representative

Customer Service Advocate II (In-Office)

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