Sr Customer Care Rep
Amcor —Indianapolis, IN
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
12d
Sr CSR
Vertical Cold Storage LLC —Indianapolis, IN
- $23 - $25 an hour
- Overtime
- Microsoft Outlook
- English
- Mid-level
- Health insurance
- Paid time off
Quick Apply
3d
Customer Care Specialist I (NextGear Capital)
Cox Automotive —Carmel, IN
- $16.59 - $24.86 an hour
- 8 hour shift
- Research
- Windows
- High school diploma or GED
- Paid jury duty
- Paid holidays
Senior Customer Service Representative
TruGreen Limited Partnership —Indianapolis, IN
- $31,819 - $58,865 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
Senior Patient Call Representative, Anderson, IN
SCA Health —Anderson, IN
- $16 - $18 an hour
- Full-time
- Medical office experience
- High school diploma or GED
- Senior level
- Disability insurance
- Health insurance
14d
Sr Manager, Managed Library Services
Copyright Clearance Center —Indianapolis, IN
- $95,000 - $105,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Continuous improvement
Quick Apply
Sr. Technical Services Representative
LATICRETE International, Inc. —Indianapolis, IN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
5d
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Indianapolis, IN
- 5 years
- Research
- Travel
Senior Supervisor, Sales Support
Allison Transmission, Inc. —Indianapolis, IN
- Full-time
- 5 years
- Public speaking
- Analysis skills
- Wellness program
- Paid parental leave

Discover related jobs

Based on your search for senior customer service representative jobs.

Advisor Services Specialist
Confidential —Indianapolis, IN
Strong technical aptitude and ability to quickly learn new software applications and technology platforms. Troubleshoot and resolve issues related to client…
$50,000 - $60,000 a year
Quick Apply
13d
Technical Customer Service & Order Processing Specialist
Clark and Osborne, LLP —Indianapolis, IN
Answer incoming customer calls and emails. Responsibilities include customer service, order entry, shipment tracking, and general administrative support.
From $22 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Customer Service Representative
Packaging Corporation of America —Newark, OH
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery…
$54,000 - $70,000 a year
Seasonal Sr. Coordinator, Customer Support (Central Ohio)
Gap Inc. —Groveport, OH
We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements. Hourly Range: $20.10 - $24.60.
$20.10 - $24.60 an hour
7d

Show more jobs in cities nearby

I want to receive the latest job alert for senior customer service representative in lawrence, in

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near lawrence, in

Customer Success Manager jobs in Indianapolis, IN

Senior Customer Service Representative jobs in Indianapolis, IN

Customer Care Specialist jobs in Washington, DC

Clinical Specialist jobs in Charlotte, NC

Document Specialist jobs in North Carolina

Entry Level Payroll Specialist jobs in Dallas, TX

Customer Care Specialist jobs in Tulsa, OK

Customer Care Specialist jobs in Salt Lake City, UT

Contract Specialist jobs in Maryland

Customer Care Specialist jobs in Greenville, SC

Customer Success Manager jobs in Houston, TX

Part Time Senior jobs in Little Rock, AR

Revenue Cycle Manager jobs in California

Senior Knowledge Manager jobs in Remote

Customer Success Manager jobs in Fort Lauderdale, FL

Customer Success Manager jobs in Los Angeles, CA

Healthcare Project Manager jobs in Virginia

Customer Success Manager jobs in Westminster, CO

Customer Success Manager jobs in Florence, KY

Customer Success Manager jobs in South Florida, FL

Sr Customer Care Rep

Amcor -
Indianapolis, IN

Quick Apply

Job Details

Full-time
12 days ago

Benefits

Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Work from home
Parental leave
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

High school diploma or GED

Full Job Description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Job Description

The Sr. Customer Care Representative is responsible for maintaining a productive and professional working environment. Guides and coaches, the customer care representatives to provide the highest degree of friendly, helpful, enthusiastic and professional customer care. With superior written communication and verbal skills, the Sr. Customer Care Representative will have the ability to properly support customer inquiries as well as the ability to diffuse tense situations involving irate customers to bring problems to a timely resolution.

Essential Functions:

Trains, monitors, coaches and develops new and existing customer care teams on contact skills, policies and procedures. Demonstrates developmental and motivational skills. Provides daily direction and communication to their team members so that customer care calls are answered, and orders are processed in a timely, efficient and knowledgeable manner. Exercises tact and judgment when responding to incoming requests from customers and or sales representatives. Able to diffuse tense situations involving irate customers with the use of independent judgment and personal initiative. Maintains a professional relationship with internal and external departments for order completion. Have a thorough and comprehensive knowledge of all ISO procedures to provide continual evaluation of team members. Receives, processes, inputs and monitors customers web based, email, EDI and or faxed orders from receipt to invoicing. Responds to customers’, internal and external, inquiries related to order status, pricing, shipping status, POD’s and invoicing in a timely manner. Contacts customer and or sales representative promptly with resolution to problems and or alternatives. Monitoring customers' order patterns and service levels, taking action as necessary to implement improvement. Initiates requests for CIO’s/Tic’s and or return authorizations. Prepares and forwards preliminary paperwork for special production orders. (Where applicable) Assists in the resolution of customer deductions Promotes a strong work ethic and displays a team player mentality. Knowledgeable of product line, delivery times, and procedures. Performs special projects as assigned by Department Supervisor or Manager.

Education/Skills/Experience:

High School Diploma; 4 year college degree preferred.

Five years prior customer care experience or related experience minimum.

Excellent written, verbal and interpersonal communication skills. Strong time management, organizational, decision making and analytical skills Position requires the ability to work independently and as a team player. Proficient with Microsoft Office applications, presentations, typing 50-60 wpm and basic office equipment Advanced understanding of all related systems as they pertain to Customer Care, Sales, Pricing, Operations, Scheduling, Shipping, Manufacturing and Credit.

Work Conditions:

Ability to work from home, including access to high-speed internet and cell phone service while maintaining an appropriate area within employee’s home to use for work purposes. Regular connectivity via phone, email and instant messaging (as needed) during approved work hours is required.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

Our people are engaged and developing as part of a high-performing Amcor team
Our customers grow and prosper from Amcor’s quality, service, and innovation
Our investors benefit from Amcor’s consistent growth and superior returns
The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)

Quick Apply

Refine Your Search

senior customer service representative jobs in lawrence, in

Sr Customer Care Rep

Sr CSR

Customer Care Specialist I (NextGear Capital)

Senior Customer Service Representative

Senior Patient Call Representative, Anderson, IN

Sr Manager, Managed Library Services

Sr. Technical Services Representative

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Senior Supervisor, Sales Support

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for senior customer service representative in lawrence, in

Explore jobs in more locations

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

Job Description

Our Expectations

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

E-Verify

Benefits

Job Seeker Tools

Employer Tools

Browse

Stay Connected