Top 5 Customer care coordinator Jobs in Lawrence, Ks

Client Care Coordinator
Bert Nash Community Mental Health Center Inc —Lawrence, KS
- $18.75 - $23.00 an hour
- Full-time
- HIPAA
- Mid-level
- Office
- Health insurance
- Dental insurance
Medical Receptionist
Holland Eye Clinic —Basehor, KS
- From $16.50 an hour
- Full-time
- Background check
- Private practice
- Basic math
- Health insurance
- 401(k)
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Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)
Built By Shah —United States
- $4,000 - $7,500 a month
- Full-time
- Remote
- English
- Mid-level
- Communication skills
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Client Care Coordinator

Bert Nash Community Mental Health Center Inc -
Lawrence, KS

Apply Now

Job Details

Full-time
$18.75 - $23.00 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Pay is commensurate with experience within a range of $18.75 - $23.00 per hour. Full time, non-exempt, benefits eligible. Bert Nash offers excellent benefits which include medical, dental, vision, KPERS retirement, life insurance, an Employee Assistance Program (EAP) providing free counseling and resources, and generous PTO.

Caring. Hope. Giving back. Our mission at the Bert Nash Center as the Community Mental Health Center (CMHC) of Douglas County is to advance the health of the community through comprehensive behavioral health services responsive to evolving needs and changing environments. We accomplish this by believing in our team. Each person that works for the Bert Nash Center contributes directly to the success of our clients, organization, and community. Our values of compassion, integrity, equity and hope reflect in everything we do.

The Client Care Coordinator serves as the first point of contact for clients, families, visitors, and referral partners entering the organization. This role is responsible for delivering a professional, welcoming, and trauma-informed front office experience while ensuring efficient patient access, scheduling coordination, documentation compliance, and communication between clinical and administrative teams.

This position plays a critical role in maintaining daily front office operations and supporting timely access to behavioral health services.

Responsibilities include but not limited to:

Client Experience & Front Desk Operations

Greet clients, families, visitors, and vendors in a professional, welcoming, and confidential manner
Check clients in for appointments and notify clinical staff of arrivals
Maintain a calm and professional environment for clients who may be experiencing emotional distress or crisis situations

Scheduling & Patient Access

Schedule, reschedule, cancel, and backfill appointments for therapy, psychiatry, and other behavioral health services
Manage provider schedules to maximize appointment utilization and reduce gaps

Registration, Insurance & Financial Responsibilities

Verify demographic information and other required documentation at each visit
Collect co-pays, balances, and other payments while maintaining accurate documentation
Process payment transactions and maintain financial accountability standards

Administrative & Operational Support

Answer and route incoming phone calls using multi-line phone systems
Monitor EHR alerts, documentation requirements, and client account updates

Team Collaboration & Compliance

Communicate effectively with therapists, case managers, psychiatric providers, nursing staff, billing teams, and leadership
Maintain HIPAA compliance and client confidentiality standards
Complete additional duties as assigned based on operational needs

Qualifications include but not limited to:

High school diploma or GED required
Minimum 2 years of customer service, medical office, behavioral health, or administrative experience preferred
Experience working in healthcare, behavioral health, or human services strongly preferred
Experience with scheduling systems, EHR platforms, and insurance verification preferred
Strong customer service skills
Ability to remain calm in high-stress situations
Problem-solving skills
Professional boundaries and confidentiality awareness
Trauma-informed and culturally responsive communication practices
Ability to sit or stand for extended periods
Frequent use of computers, phones, and office equipment

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customer care coordinator jobs in lawrence, ks

Client Care Coordinator

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Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)

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