Top 20 Customer service manager Jobs in Lawrence, Ks

Customer Service Manager
Trulite Glass and Aluminum Solutions —Olathe, KS
- $70,000 - $80,000 a year
- 3 years
- Bachelor's degree
- Criminal background check
- Health savings account
- Disability insurance
Quick Apply
Call Center Sales Manager
Advisors Excel —Topeka, KS
- Mid-level
- Recruiting
- Leadership
- Health insurance
- Dental insurance
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Market Service Manager - UniFirst
UniFirst —Topeka, KS
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
Service Delivery Manager
Connex Intl —Lawrence, KS
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Recruiting
- Health savings account
- Health insurance
Quick Apply
Key Account Manager - National Accounts
DH Pace —Olathe, KS
- Background check
- Microsoft Outlook
- Sales
- Health savings account
- Paid holidays
Quick Apply
1d
Manager, Field Service- Kansas City, KS
Vivint —Oskaloosa, KS
- Mid-level
- Recruiting
- Communication skills
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Field Service Manager
Andersen Windows, Inc. —Topeka, KS
- $81,035 - $160,495 a year
- Full-time
- 5 years
- Residential
- Business development
- Profit sharing
- Paid parental leave
Quick Apply
CSSC Manager, OEM Technical Solutions
Grundfos —Lenexa, KS
- $96,400 - $149,310 a year
- Spanish
- Office
- 3 years
- Paid holidays
- Health insurance
10d
Customer Service - Self Storage Manager
Public Storage —Olathe, KS
- $16 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
4d
Back Line Collections Manager
defi AUTO LLC —Topeka, KS
- $52,158 - $65,000 a year
- Full-time
- Research
- Bachelor's degree
- Business Administration
- Travel reimbursement
Quick Apply
Customer Service Team Lead
Bass Pro Shops —Olathe, KS
- Full-time
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
Customer Experience Manager
Farmers Insurance-Elliott Graham Agency —Ottawa, KS
- $36,000 a year
- Full-time
- Background check
- Computer literacy
- Organizational skills
- Paid time off
- Opportunities for advancement
Quick Apply
6d
Customer Service Supervisor
PetSuites —Shawnee, KS
- $14.50 - $15.50 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply

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Customer Service Manager

Trulite Glass and Aluminum Solutions -
Olathe, KS

Quick Apply

Job Details

$70,000 - $80,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Conflict management

Full Job Description

**This role is not open for submission from outside staffing agencies**

CUSTOMER SERVICE MANAGER

$70k-$80k/year

The Customer Service Manager is a Senior-level position that provides leadership and management to a customer service support organization servicing products and services. Executes business strategy and processes to adapt and support customer requirements. Initiates and/or implements corrective action for complex customers and issues as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Identifies and contributes with the generation of potential sales leads to the organization. Planning and development of specific target markets and groups and the actual service “package” will be developed as a team program in conjunction with the project manager, customer service representative, order entry, and sales representatives. Manages and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of Trulite's Platinum customer service levels are maintained.

Who You Are:

Highly self-motivated individual with a driven mentality
Customer oriented
Motivating Leader
Strategic thinker
Organized

Skills You Bring:

3–5 years of customer service or related experience required, including a minimum of 3 years in a supervisory or management role.
Bachelor's degree preferred; equivalent direct experience will be considered in lieu of a degree.
Manufacturing and/or glass industry experience preferred.
Must be able to multi-task, organized, efficient, and accurate.
Self-motivated and goal-oriented person with a drive to succeed to maximize business results.
Fosters a whatever it takes attitude to get the job done attitude.
Must have excellent communication (written and oral), interpersonal, time management, and conflict management skills.
Experienced user of Microsoft Office 365 suite.
Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Must be able to perform the duties and responsibilities with or without reasonable accommodation.
Must pass criminal background check.

What You Will Do:

Manage and coordinates activities of workers in the Glass Customer Service departments.
Oversees, onboard and/or conducts training of new or existing employees to include processes, work methods, and procedures.
Introduces new products to verify conformance to company specifications and service to customers.
Provides employees with timely and accurate feedback of performance reviews, disciplinary problems, material shortages, equipment problems etc. when required or appropriate.
Interview, Onboard, and exit employees as needed.
Responsible for retention, training and continued development of hourly and exempt employees
Interfaces with team members on a daily basis, involved with decisions concerning all aspects of customer service, production and sales to drive customer improvement and overall satisfaction.
Ensures on-time delivery, management of the flow of raw materials and inventory to meet customer commitments.
Subject Matter Experts on all products, codes and systems (Axapta, Support Center Plus, etc.)
Handles internal and external customer issues in a professional and timely manner.
Responsible for ensuring teams performance of time-sensitive daily order entry and price quotes.
Responsible for adhering to product and customer specifications.
Maintains compliance with all required employment laws and OSHA regulations and policies.
Provides timely and accurate management reporting.
Works closely with the sales team to ensure estimating adheres to standards, processes, and key performance indicators.
Processes customer COD/CIA payments.

Why Trulite:

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you experience a non-occupational injury. We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program.

Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HAS, if you choose to participate, is also vested immediately at 100% improving your financial health.

Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Quick Apply

Refine Your Search

customer service manager jobs in lawrence, ks

Customer Service Manager

Call Center Sales Manager

Market Service Manager - UniFirst

Service Delivery Manager

Key Account Manager - National Accounts

Manager, Field Service- Kansas City, KS

Field Service Manager

CSSC Manager, OEM Technical Solutions

Customer Service - Self Storage Manager

Back Line Collections Manager

Customer Service Team Lead

Customer Experience Manager

Customer Service Supervisor

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