Top 55 Senior customer service representative Jobs in Lawrence, Ma

Sr. Customer Service Representative
Thermo Fisher Scientific —Tewksbury, MA
- $18.54 - $27.81 an hour
- Full-time
- English
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Senior Customer Success Manager (Remote - MA)
Nodes & Links —Boston, MA
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Senior Director, Customer Health & Critical Accounts
MongoDB —Boston, MA
- $203,000 - $398,000 a year
- Remote
- Presentation skills
- Continuous improvement
- Senior level
- Parental leave
14d
Senior Director of Customer Support Operations
BRUNT Workwear —North Reading, MA
- $139,000 - $165,000 a year
- Office
- Mentoring
- Organizational skills
Senior Customer Onboarding Manager
Foley —Boston, MA
- $60,000 - $70,000 a year
- Full-time
- Remote
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Client Service Associate - Senior
Baker Tilly Advisory Group, LP —Tewksbury, MA
- $80,200 - $105,000 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
Quick Apply
Senior Associate, Client Onboarding
HarbourVest Partners —Boston, MA
- $100,000 - $115,000 a year
- Full-time
- Hybrid work
- Customer service
- Bachelor of Science
- Mid-level
- Health insurance
- Paid time off
Senior Customer Success Manager
Supermetrics —Boston, MA
- $80,000 - $125,000 a year
- Remote
- English
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
10d
Sr. Customer Success Manager
Hi Marley —Boston, MA
- $85,000 - $157,000 a year
- Hybrid work
- 5 years
- Office
- Travel
- Paid parental leave
- Disability insurance
Quick Apply
Senior Customer Service Representative
Cubic Corporation —Nashua, NH
- $17 - $21 an hour
- Extended hours
- Mid-level
- High school diploma or GED
- Accounting
6d
Operations - Analyst, Senior Analyst, Associate Client Service - Parametric
Morgan Stanley —Boston, MA
- $60,000 - $90,000 a year
- Hybrid work
- Marketing
- Mid-level
- Office
Sr. Director, Client Engagement
Epsilon —Wakefield, MA
- $128,000 - $192,000 a year
- Email
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- Paid holidays
Senior Manager of Customer Experience
Suno —Boston, MA
- $150,000 - $210,000 a year
- Full-time
- 7 years
- Management
- Office
- Paid parental leave
- Health savings account
Sr Customer Success Manager
Workday —Boston, MA
- $108,200 - $192,200 a year
- Full-time
- Oracle
- 5 years
- Office
- Flexible schedule
4d
Sr Director, Patient Access Support Services (Remote)
Insulet Corporation —Acton, MA
- $221,300 - $331,925 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Smartphone
- Health insurance
- Dental insurance
Senior KYC / Onboarding Lead (Syndicated Loans)
G MASS —Andover, MA
- $32.50 an hour
- Contract
- Hybrid work
- Mid-level
- Office
- Analysis skills
Quick Apply
Senior Customer Success Manager, General Manufacturing
Tulip Interfaces —Somerville, MA
- $100,000 - $160,000 a year
- Remote
- Bachelor's degree
- Product management
- Travel
- Commuter assistance
- AD&D insurance
Quick Apply
Senior Customer Success Manager - Moveworks
ServiceNow —Waltham, MA
- $102,000 - $159,000 a year
- Online Application
- Hybrid work
- Residential
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Health insurance
Quick Apply
11d
Sr. Customer Success Manager
Allego —Waltham, MA
- $96,000 - $138,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Senior level
- Paid parental leave
- AD&D insurance
Quick Apply
Sr. Client Service Manager / Director, Client Service Management
Fidelity Investments —Merrimack, NH
- Full-time
- Bachelor of Science
- Bachelor's degree
- Mentoring
- Health savings account
14d

I want to receive the latest job alert for senior customer service representative in lawrence, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near lawrence, ma

Customer Success Manager jobs in Boston, MA

Customer Success Manager jobs in Waltham, MA

Senior Account Director jobs in Boston, MA

Onboarding Manager jobs in Boston, MA

Customer Success Manager jobs in Massachusetts

Customer Success Manager jobs in Honolulu, HI

Customer Success Manager jobs in Fort Myers, FL

Case Manager jobs in Oceanside, CA

Manager jobs in Fresno, CA

Clinic Manager jobs in Minneapolis, MN

Hotel General Manager jobs in Sacramento, CA

Customer Success Manager jobs in Indiana

Customer Success Manager jobs in Mississippi

Customer Success Manager jobs in Palm Beach Gardens, FL

Warehouse Manager jobs in Seattle, WA

Customer Success Manager jobs in Fort Lauderdale, FL

Customer Success Manager jobs in Knoxville, TN

Case Manager jobs in Denton, TX

Office Manager jobs in Fort Collins, CO

Customer Success Manager jobs in Colorado

Sr. Customer Service Representative

Thermo Fisher Scientific -
Tewksbury, MA

Apply Now

Job Details

Full-time
$18.54 - $27.81 an hour

Benefits

Commuter assistance
Paid parental leave
Caregiver leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Employee relationship building
English
High school diploma or GED
Productivity software
Stakeholder relationship building

Full Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, you'll do meaningful work that makes a global impact. Join a team committed to helping customers make the world healthier, cleaner, and safer. From advancing scientific research to supporting life-changing innovations, our employees play a vital role in solving some of the world's toughest challenges while growing their careers in a collaborative environment.

Position Summary

We are seeking a Senior Customer Service Representative to provide exceptional support throughout the customer journey. In this role, you will manage order processing, customer inquiries, quotations, and data maintenance while partnering with teams across Logistics, Manufacturing, Finance, and Sales to ensure a seamless customer experience. Success in this position requires strong attention to detail, excellent communication skills, and a customer-first mindset.

On-Site Requirement

This position is 100% on-site at 2 Radcliff Road, Tewksbury, MA. Attendance in the office is required 5 days per week. Relocation assistance is not available for this role.

Key Responsibilities

Process customer orders accurately and efficiently from order entry through delivery.
Respond to customer and internal inquiries regarding orders, product availability, pricing, shipping, billing, and documentation.
Resolve order-related issues by collaborating with internal stakeholders and business partners.
Monitor customer accounts and order backlogs, proactively communicating delays and alternative solutions when needed.
Coordinate with Logistics, Manufacturing, and third-party vendors to support timely order fulfillment.
Partner with Finance to resolve Accounts Receivable and Accounts Payable inquiries.
Support customer feedback initiatives, including CAS surveys.
Participate in process improvement activities and help maintain operational excellence.
Meet established KPIs, SLAs, and quality standards.
Ensure compliance with company policies, procedures, and documentation requirements.
Prepare routine reports and perform additional duties as assigned.

Qualifications

Minimum Qualifications

High School Diploma or GED required.
Minimum 2 years of customer service experience in a shared services, manufacturing, or office environment.
Strong written and verbal English communication skills.
Proficiency with Microsoft Office applications.

Preferred Qualifications

Degree in Business Administration, Science, or a related field.
Experience with ERP and CRM systems.
Strong organizational, problem-solving, and multitasking skills.
Ability to manage customer escalations professionally and effectively.
Proven ability to meet performance metrics and service levels.
Strong attention to detail and commitment to data accuracy.
Ability to work independently and collaborate effectively with cross-functional teams.
Positive, proactive approach with strong relationship-building skills.

Compensation and Benefits

The hourly pay range estimated for this position based in Massachusetts is $18.54–$27.81.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Apply Now

Refine Your Search

senior customer service representative jobs in lawrence, ma

Sr. Customer Service Representative

Senior Customer Success Manager (Remote - MA)

Senior Director, Customer Health & Critical Accounts

Senior Director of Customer Support Operations

Senior Customer Onboarding Manager

Client Service Associate - Senior

Senior Associate, Client Onboarding

Senior Customer Success Manager

Sr. Customer Success Manager

Senior Customer Service Representative

Operations - Analyst, Senior Analyst, Associate Client Service - Parametric

Sr. Director, Client Engagement

Senior Manager of Customer Experience

Sr Customer Success Manager

Sr Director, Patient Access Support Services (Remote)

Senior KYC / Onboarding Lead (Syndicated Loans)

Senior Customer Success Manager, General Manufacturing

Senior Customer Success Manager - Moveworks

Sr. Customer Success Manager

Sr. Client Service Manager / Director, Client Service Management

I want to receive the latest job alert for senior customer service representative in lawrence, ma

Related Searches

Explore jobs in more locations

Position Summary

On-Site Requirement

Job Seeker Tools

Employer Tools

Browse

Stay Connected