Top 27 Call center representative Jobs in Lawrence Ks

Part Time Customer Service Representative
Kansas Turnpike Authority —Topeka, KS
- $18.97 - $22.20 an hour
- Extended hours
- Background check
- Spanish
- Computer literacy
Quick Apply
Customer Service Representative
Kansas Turnpike Authority —Topeka, KS
- $18.97 - $22.20 an hour
- Extended hours
- Background check
- Spanish
- Computer literacy
Quick Apply
Outpatient Pharmacy Call Center Representative
The University of Kansas Health System —Lenexa, KS
- HIPAA
- English
- High school diploma or GED
Customer Care Representative (Hybrid - Kansas City, KS)
Farmers Insurance Group —Kansas City, KS
- $24.35 an hour
- Full-time
- Hybrid work
- Background check
- Office
- High school diploma or GED
- Paid training
- Paid parental leave
Child Support Specialist - Customer Service Call Center
YOUNGWILLIAMS INC —Topeka, KS
- Full-time
- High school diploma or GED
- Entry level
14d
Logistics Call Center Representative I
Quest Diagnostics —Lenexa, KS
- From $17.20 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Employee stock purchase plan
- Disability insurance
Quick Apply
Telephone Sales Rep - Outbound
FLS Connect —Lawrence, KS
- $11 - $20 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Health savings account
Customer Service Representative
RXO, Inc. —Olathe, KS
- Full-time
- Microsoft Excel
- Pass drug screening
- Office
- Paid holidays
- Disability insurance
Customer Contact Center Rep I
Central National Bank —Topeka, KS
- Full-time
- No experience needed
- Business development
- Conflict management
- Paid holidays
- Disability insurance
6d
Member Service Representative
CommunityAmerica Credit Union —Lenexa, KS
- Full-time
- High school diploma or GED
- Conflict management
- Ability to sit for extended periods
6d
Customer Service and Support Representative I
Rally House —Lenexa, KS
- $18 - $20 an hour
- Full-time
- Computer literacy
- Writing skills
- Research
- Store discount
- Paid holidays
Quick Apply
Direct Sales Representative - Hybrid (Kansas City, KS)
Farmers Insurance Group —Kansas City, KS
- $40,000 - $110,000 a year
- 8 hour shift
- Hybrid work
- Background check
- High school diploma or GED
- 1 year
- Paid parental leave
- Disability insurance
Telemarketer - State Farm Agent Team Member
CHRISTINA SLISKI - State Farm Agent —Basehor, KS
- $14 an hour
- Part-time
- Computer skills
- Communication skills
- Entry level
Quick Apply
Part Time Weekend Customer Support Representative
DH Pace —Olathe, KS
- Overtime
- Background check
- ERP systems
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
General Agency Inside Sales Representative P&C (Remote)
Horace Mann —United States
- $21.44 - $29.16 an hour
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Children
Quick Apply

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Part Time Customer Service Representative

Kansas Turnpike Authority -
Topeka, KS

Quick Apply

Job Details

Part-time
$18.97 - $22.20 an hour

Qualifications

Computer operation
Confidential information handling
Writing skills
Greeting customers
Client inquiry handling
Processing cash transactions
Windows
High school diploma or GED
Desktop applications
Typing
10 key typing
Negotiation

Full Job Description

Hours vary between 7:30 a.m. and 6:30 p.m., with up to 29.5 hours per week.

Definition and Examples of Work

Opens and maintains K-TAG accounts including: issuing and replacing K-TAGs, accepting all types of payments, and providing receipts.
Works within the K-TAG database to assign ID numbers to customer accounts.
Receives K-TAGs from customers, mail, etc., and prepares them for return to the manufacturer or for recycling.
Assists K-TAG and non-K-TAG customers with violation inquiries, resolution, and processing of payments.
Processes payments for customer accounts in compliance with credit card handling procedures.
Communicates directly with the customer in-person, via phone, email and/or mail to resolve all questions, issues, complaints, billing errors, etc.
Problem solves with the customer to identify why the customer has an issue and provide a solution in an efficient manner.
Maintains KTA system knowledge to assist in customer service inquiries, including construction KTA changes and location-specific information.
Recognizes and alerts the supervisor of trends in customer calls.
Additional duties may be assigned as business needs require.

Latitude and Impact of Position

This position works independently and as part of a team, including providing input and problem solving with others to complete tasks. Most assigned duties are consistent from day to day. Negotiation and persuasion is used with internal and external customers and vendors on a daily basis. Decision making is typically done independently within established company guidelines. Successful completion of job tasks significantly impacts customer satisfaction and external company image.

Work Environment

The work environment described here is representative of the general work environment for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position works in a limited access call center environment in which multiple employees work in an open workspace setting and a general office environment in which customers may enter the facility within established business hours.
Must be able to focus on current customer with background noise and others talking in close proximity.
Office temperatures are standard, and individuals may need to adjust for cold or heat per personal preference.
Must work without access to personal communications equipment such as cell phone, camera, tablet or other.
Use of computer and general office equipment such as printers, scanners is required.

QUALIFICATION

Required Knowledge, Skills and Abilities

Good listening skills with the ability to process information quickly to make recommendations or propose solutions to a customer's needs or problems.
Ability to use consistent good judgment when answering customer questions and complaints.
Must have appropriate voice quality (tone, volume).
Ability to type 30 words per minute and use 10-key to the touch using computerized office equipment.
Ability to empathize with a customer's experience while providing clear resolution.
Ability to retain information while performing transactions without writing it down, e.g., credit card numbers.
Strong attention to detail.
Clear written and verbal communication.
Ability to follow standard protocols in processing transactions, e.g., standard greeting.
Must maintain privacy and the security of customer information and the KTA according to provided guidelines.
Knowledge of Microsoft Windows operating systems and associated computer programs and processes.

Preferred Knowledge, Skills and Abilities

Bilingual (Spanish)
Two years' experience in customer service or public service field.

Required Education and Experience

High school diploma or equivalent.

Certification, License, Registration

Valid driver's license, preferred

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit (or stand) for long periods of time (continuous)
Must be able to stand for periods of time when processing mail.
Frequent bending, twisting or turning within work area.
Must be able to see up close to be able to visualize computer screen (continuous)
Must be able to hear the customer, including assessing their tone/demeanor and distinguishing sound tones (continuous)
Occasional kneeling, squatting and reaching overhead.
Must occasionally climb or balance on stairs or a ladder.

Other Requirements

May work occasional overtime to accommodate call volumes.
Must pass background check.
Must pass credit check.
Work schedules may be adjusted to meet customer service and call demands, including extended hours or Saturday work.

Quick Apply

Refine Your Search

call center representative jobs in lawrence ks

Part Time Customer Service Representative

Customer Service Representative

Outpatient Pharmacy Call Center Representative

Customer Care Representative (Hybrid - Kansas City, KS)

Child Support Specialist - Customer Service Call Center

Logistics Call Center Representative I

Telephone Sales Rep - Outbound

Customer Service Representative

Customer Contact Center Rep I

Member Service Representative

Customer Service and Support Representative I

Direct Sales Representative - Hybrid (Kansas City, KS)

Telemarketer - State Farm Agent Team Member

Part Time Weekend Customer Support Representative

General Agency Inside Sales Representative P&C (Remote)

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