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Manager End User Support

KVC Health Systems -
Olathe, KS

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Company car

Qualifications

Staff supervision
Team supervision
Company vehicle operation
Driver's License
Video conferences (communication methods)
IT department experience

Full Job Description

Manager – End User Support

Lead Technology Support That Powers Mission-Driven Work

At KVC Health Systems, technology plays a critical role in supporting the children, families, and communities we serve. We are seeking an experienced and strategic IT leader to oversee end user support operations across our organization while fostering a culture of collaboration, accountability, and innovation.

Join a mission-driven organization with a Work Wellbeing Score of 83, where your leadership and technical expertise will directly support teams making a meaningful difference every day.

Position Summary

The Manager – End User Support leads a decentralized team of technical professionals responsible for supporting staff, workstations, and technology systems utilized across the organization. This leadership role coordinates technical resources, drives operational efficiency, oversees endpoint compliance, and manages enterprise-wide technology initiatives.

This position works collaboratively with leadership, infrastructure services, and end users to ensure exceptional technical support, system reliability, and ongoing innovation across the agency.

We are seeking a highly organized and adaptable manager to oversee operations and support project sites throughout the state of Missouri. This role requires regular travel to field locations, primarily day trips with occasional overnight stays, while also maintaining flexibility to work onsite at our corporate office in Olathe as needed.

Travel & Territory

Travel throughout Missouri required
Most travel will be same-day trips
Occasional overnight travel required
Flexibility to work from the corporate office in Olathe when needed
Company car and gas will be included in this role as well for company travel only.

Qualifications

Prior management or multi-site supervisory experience preferred
Strong organizational and problem-solving skills
Ability to work independently with minimal supervision
Excellent communication and leadership abilities
Comfortable with frequent regional travel
Valid driver’s license and clean driving record required
Proficiency with Microsoft Office and mobile communication tools preferred

What You’ll Do

Leadership & Team Management

Lead and mentor a team of End User Support technicians and technical supervisors
Develop processes that promote efficiency, accountability, and high-quality support services
Coordinate statewide and regional technical support coverage and scheduling
Conduct monthly supervision meetings and annual performance evaluations
Foster a collaborative, customer-focused team culture

Technology Operations & Project Management

Serve as project manager for major end user technology initiatives including workstation, phone, and equipment refresh projects
Oversee endpoint asset compliance and inventory management
Prioritize support requests and align resources to meet operational needs
Coordinate with infrastructure teams to resolve connectivity and remote support issues
Support surveillance, security, and video conferencing systems across the organization

Process Improvement & Innovation

Develop knowledgebase documentation and user guidance resources
Create meaningful department metrics and reporting related to labor, projects, and operational performance
Analyze data to improve workstation updates, software deployment, and asset management
Identify opportunities to streamline support operations and improve issue resolution
Strengthen security practices and enforce technology policies to reduce risk

Communication & Collaboration

Translate complex technical concepts into clear, user-friendly communication
Collaborate with agency leadership to support evolving technology needs and strategic objectives
Build strong partnerships with users, vendors, and technical teams to ensure successful outcomes

Qualifications

Education

Bachelor’s degree in Information Technology or related field OR equivalent education and experience

Experience

Minimum five (5) years of experience in a technical field
Minimum three (3) years of supervisory experience in a technical environment

Preferred Qualifications

Bachelor’s degree in Information Technology or related field
Industry certifications including:
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Professional (MCP)
Experience working with children and families in a trauma-informed environment

Technical Skills & Expertise

Candidates should demonstrate proficiency in:

Windows Operating Systems
Microsoft Office 365 and Microsoft Office productivity tools
Remote support tools
Active Directory
TCP/IP networking
KACE Appliance
VPNs and Firewalls

Additional strengths include:

Strong project management abilities
Excellent organizational and multi-project prioritization skills
Outstanding verbal and written communication skills
Ability to adapt communication style to technical and non-technical audiences
Strong analytical and problem-solving abilities
Willingness to travel as needed

Leadership Competencies

Successful candidates will demonstrate:

Strong leadership and change management capabilities
Sound judgment and confident decision-making
Adaptability and results-oriented execution
Customer-focused service and collaboration
Integrity, accountability, and professionalism
A strong work ethic and commitment to continuous improvement

Why Join KVC Health Systems Careers

Mission-driven organization focused on helping children and families thrive
Collaborative and innovative work environment
Opportunity to lead enterprise-wide technology initiatives
Meaningful leadership role with statewide impact
Strong culture centered on compassion, integrity, and teamwork
Work Wellbeing Score of 83

If you are a strategic IT leader passionate about service excellence, operational innovation, and supporting mission-focused teams, we encourage you to apply today.

Quick Apply

Refine Your Search

it manager jobs in lawrence ks

Manager End User Support

IT Data & Analytics Manager - Office of Judicial Administration

IT Infrastructure Lead

Key Account Manager, OEM IT Cooling

Fusion Service Lead

Senior Key Account Manager, OEM IT Cooling

Manager IT Software Engineering (SSO Applications)

Lead IT Systems Engineer

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Explore jobs in cities nearby

I want to receive the latest job alert for it manager in lawrence ks

Explore jobs in more locations

Manager – End User Support

Lead Technology Support That Powers Mission-Driven Work

Position Summary

What You’ll Do

Leadership & Team Management

Technology Operations & Project Management

Process Improvement & Innovation

Communication & Collaboration

Qualifications

Education

Experience

Preferred Qualifications

Technical Skills & Expertise

Leadership Competencies

Why Join KVC Health Systems Careers

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