Top 76 Help desk Jobs in Lawrenceburg In

Service Desk Technician
Nexigen —Newport, KY
- $19 - $22 an hour
- Full-time
- Mid-level
- Office
- Typing
- Paid holidays
- Health insurance
Quick Apply
6d
Deskside Analyst
Cincinnati Children's Hospital —Cincinnati, OH
- $23.90 - $29.88 an hour
- Full-time
- Hospital
- Mid-level
- Office
Deskside Support Technician
Golden Star Technology —Hebron, KY
- $28 - $30 an hour
- Full-time
- Mid-level
- Windows
- In-person
- Health insurance
- Dental insurance
Quick Apply
Helpdesk / Desktop Support Technician
Jungle Jim's —Fairfield, OH
- $21 - $23 an hour
- Full-time
- Mid-level
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Technician I
GoGoMeds —Southgate, KY
- Computer science
- Computer Science
- Computer literacy
- Opportunities for advancement
Quick Apply
3d
IT Desktop Technician I, Full Time, Second Shift
UC Health, LLC —Cincinnati, OH
- 8 hour shift
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Mobile Support Technician
Fidelity TalentSource —Covington, KY
- Email
- Mid-level
- Communication skills
Computer Operator
Cincinnati Children's Hospital —Cincinnati, OH
- $20.57 - $25.72 an hour
- Weekends as needed
- Computer science
- Computer Science
- Hospital
Information Systems Support Specialist (4553-07R)
Hamilton County, Ohio —Cincinnati, OH
- $25.90 - $33.67 an hour
- Overtime
- Computer Science
- Customer service
- System design
- Free parking
- Wellness program
Quick Apply
Temporary Helpdesk Associate (KY)
FUN.com —Elsmere, KY
- Temporary
- Warehouse
- Cleaning
- Entry level
Quick Apply
Newport Aquarium IT Technician - Part-Time
Newport Aquarium LLC —Newport, KY
- $16 an hour
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Paid time off
10d
IT Desktop Technician III, Full-Time, First Shift, IS&T
UC Health, LLC —Cincinnati, OH
- Full-time
- Mid-level
- Analysis skills
- Associate's degree
- On-the-job training
Quick Apply
5d
Help Desk Support Specialist Sr.
Weltman, Weinberg & Reis Co., LPA —Cincinnati, OH
- $23.94 - $31.15 an hour
- Background check
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
IT Specialist
Community Health Alliance-Ohio —Fairfield, OH
- $24.04 - $27.40 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Work from Home - Pharmacy Tech Support/Call Center Rep (8a-5p ET) - National
IQVIA —Cincinnati, OH
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
10d
Desktop Support Technician - Erlanger, KY
ESP Global Services Limited —Erlanger, KY
- $50,000 - $52,000 a year
- 8 hour shift
- Research
- Mid-level
- Windows
Quick Apply
Clinical Integration Analyst
Cincinnati Children's Hospital —Cincinnati, OH
- $25.82 - $32.28 an hour
- Full-time
- Inpatient
- Research
- Mid-level
Temporary Technical Support Specialist
FUN.com —Elsmere, KY
- Temporary
- Mid-level
- Warehouse
- 2 years
Quick Apply
3d
Help Desk Technician
Talbert House —Cincinnati, OH
- $18.25 - $21.63 an hour
- Full-time
- Computer science
- Computer Science
- Analysis skills
Quick Apply
Technical Support Representative Level 1
ConstructConnect —Cincinnati, OH
- Email
- Hybrid work
- Writing skills
- Mid-level
- Office

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Service Desk Technician

Nexigen -
Newport, KY

Quick Apply

Job Details

Full-time
$19 - $22 an hour
6 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance
Flexible schedule

Qualifications

Computer operation
Operating systems
Network infrastructure
Computer hardware
Remote access software

Full Job Description

The Service Desk Technician is responsible for handling first level support of incoming service tickets. Tickets may be incidents, requests, problems or alerts. This job role relates to but is not limited to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Essential Duties and Responsibilities:

· IT Support relating to technical issues involving Microsoft’s core business applications and operating systems

· Support of disaster recovery solutions

· Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

· Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix

· Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets

· System documentation maintenance and review in Nexigen’s established knowledgebase

· Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.

Additional Duties and Responsibilities:

· Improve customer service, perception, and satisfaction

· Fast turnaround of customer requests

· Ability to work in a team and communicate effectively in written and verbal form

· Work with the Service Coordinator to ensure service tickets are routed to the proper resource in order to be resolved quickly and efficiently

· Enter all work as service tickets into Nexigen’s established ticket management system

· Recognize and escalate service tickets that require elevated support

· Responsible for entering time and expenses as they occur

· As needed, proactively monitor and support the stability of our managed service client’s infrastructure

· As needed, respond to alerts and alarms for backup, anti-virus, patching, disk space, services, memory, CPU utilization according to Standard Operating Procedures

· Complete assigned training in accordance with established Nexigen service desk training policies and procedures

· Availability to be on-call for a pre-determined rotation.

· Advanced understanding of operating systems, business applications, printing systems, and network systems

· Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care

· Diagnosis skills of technical issues

· Ability to multi-task and adapt to changes quickly

· Technical awareness: ability to match resources to technical issues appropriately

· Service awareness of all organization’s key IT services for which support is being provided

· Understanding of support tools, techniques, and how technology is used to provide IT services

· Self-motivated with the ability to work in a fast-moving environment

· Typing skills to ensure quick and accurate entry of service request details which requires finger and wrist dexterity in a repetitive motion.

· Must be able to remain in a stationary position 80% of your working day.

· The person in this position needs to occasionally move about inside the office and up and down stairs to access hardware storage rooms, office machinery, etc.

· Constantly positions self to maintain computers in the lab, including under the desks and in the server closet.

· The person in this position frequently communicates verbally and in written form with co-workers, clients, and contractors and must be able to exchange accurate information in these situations.

· Must be able to detect and/or recognize software, hardware and operating systems on or used to operate computers.

Hourly rate range $17.50- $21.00 per hour. Over time, holiday pay, flexible schedules.

Medical, Dental, Vision Insurance and 401k benefits.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in lawrenceburg in

Service Desk Technician

Deskside Analyst

Deskside Support Technician

Helpdesk / Desktop Support Technician

Helpdesk Technician I

IT Desktop Technician I, Full Time, Second Shift

Mobile Support Technician

Computer Operator

Information Systems Support Specialist (4553-07R)

Temporary Helpdesk Associate (KY)

Newport Aquarium IT Technician - Part-Time

IT Desktop Technician III, Full-Time, First Shift, IS&T

Help Desk Support Specialist Sr.

IT Specialist

Work from Home - Pharmacy Tech Support/Call Center Rep (8a-5p ET) - National

Desktop Support Technician - Erlanger, KY

Clinical Integration Analyst

Temporary Technical Support Specialist

Help Desk Technician

Technical Support Representative Level 1

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