The Route Supervisor is responsible for supervising the daily operations and ensuring all routes are safe, timely, and cost effective
Directly responsible for the supervision of drivers and performance of daily operations
Greet drivers upon their arrival to the yard; ensure that pre and post trip inspections are conducted
Communicate to the driver's key service points, safety, and equipment issues
Establish and maintain a clean, safe work environment and ensure compliance with company policies
Route all new service starts including obtaining work order, scheduling delivery of container and service days
Review productivity reports daily (yardage, tonnage and hauls), reroute non-performing routes to maximize service calls while ensuring that labor costs are minimized
Schedule removal of cans on a timely basis when service is cancelled
Follow the routes to ensure route efficiency
Respond to dispatch calls or messages
Talk with the driver(s) to clarify any unique service requirements and to make driver aware of the situation for the next day service
Address all customer issues, complaints and inquiries by speaking with the customer and/or driver
Address overloaded totes or refer service changes to the sales representative if applicable
Perform route observations to ensure safety procedures are followed
Complete route observation reports and discuss observations with driver including safety issues, customer calls, route cleanliness and truck appearance
Identify training needs and review with driver
Monitor driver's daily pre-trip inspection, address findings, and ensure driver conducts proper inspections
Review all truck repair issues and address with shop manager to ensure mechanical issues are fixed
Monitor driver time and attendance, completed route sheets, disposal tickets and compliance with DOT hours of service
Any additional job duties that may be assigned by the Supervisor
Requires a High School diploma or equivalent with a minimum of 2 years experience in the transportation, management, logistics or waste industry
Knowledge and prior application of Smith System and/or Decision Driving principles and techniques
Basic computer skills and general knowledge of Microsoft applications
Knowledge of OSHA, DOT, ANSI and other related federal, state & local regulations
Must be able to work independently make decisions and resolve problems
Excellent verbal & written communication skills
Proven customer service skills
Ability to work flexible schedules including weekends and be available to address operational issues by phone at all times
Ability to maintain and portray a positive attitude towards staff and customers
Required to drive a vehicle and work outside: most of the work day;
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the work day
