Top 59 Customer success manager Jobs in Lawrenceville

Customer Success Manager
Valsoft Corporation —Duluth, GA
- Hybrid work
- Marketing
- 5 years
- Mid-level
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Senior Customer Success Manager
Brightree —Peachtree Corners, GA
- $100,000 - $140,000 a year
- Full-time
- Microsoft Outlook
- Research
- Finance
- Commuter assistance
- Health savings account
Customer Success Manager I
Barracuda Networks Inc. —Alpharetta, GA
- Hybrid work
- Mid-level
- 3 years
- Master's degree
- Health insurance
- Paid time off
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Senior Customer Success Manager
ResMed —Peachtree Corners, GA
- $100,000 - $140,000 a year
- Full-time
- Microsoft Outlook
- Research
- Finance
- Commuter assistance
- Health savings account
Customer Success Manager
Incident IQ —Alpharetta, GA
- Mid-level
- 3 years
- Education
- Health insurance
- Dental insurance
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Customer Success Manager - Refreshment Services (GA, Tucker)
Five Star Food Service, Inc. —Tucker, GA
- $65,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Senior Customer Success Manager (Procurement)
Euna Solutions —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Opportunities for advancement
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15h
Customer Success Manager (GA, Tucker)
Five Star Food Service, Inc. —Tucker, GA
- $65,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Client Success Manager
Azalea Health Innovations Inc —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Disability insurance
Quick Apply
Customer Success Manager
vidREACH.io —Alpharetta, GA
- Multiple hires
- Computer literacy
- Mid-level
- Organizational skills
Customer Success Manager
Mission Communications LLC —Norcross, GA
- Hybrid work
- Microsoft Outlook
- Computer Science
- Engineering
- Health savings account
- Paid holidays
Quick Apply
Client Success Manager
MERIDIAN COOPERATIVE INC —Atlanta, GA
- Full-time
- Business development experience
- Analysis skills
- Bachelor's degree
- AD&D insurance
- Health insurance
Quick Apply
6d
Customer Success Manager
HotSchedules Corporate —Alpharetta, GA
- Full-time
- Bachelor of Science
- Mid-level
- Continuous improvement
Customer Success Manager
Brightree —Peachtree Corners, GA
- Full-time
- Microsoft Outlook
- Research
- Mid-level
Customer Success Manager (GA, Tucker)
Five Star Breaktime Solutions —Tucker, GA
- $60,000 - $65,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Health savings account
- Paid holidays
Quick Apply
8d
Client Success Manager
Invest with Roots —Atlanta, GA
- Full-time
- Mid-level
- 3 years
- Organizational skills
Quick Apply
Customer Success Manager
ResMed —Peachtree Corners, GA
- Full-time
- Microsoft Outlook
- Research
- Mid-level
Director of Customer Success
7Mindsets Academy LLC —Roswell, GA
- Full-time
- School experience
- Master's degree
- Analysis skills
Quick Apply
Senior Partner Success Manager
Worldpay, LLC —Atlanta, GA
- $91,900 - $138,700 a year
- Full-time
- 7 years
- Pass drug screening
- Finance
Quick Apply
Customer Success Manager
Safe-Guard Products International LLC —Atlanta, GA
- Full-time
- Hybrid work
- Marketing
- 5 years
- Office
- Health savings account
- Paid holidays
Quick Apply

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Customer Success Manager

Valsoft Corporation -
Duluth, GA

Quick Apply

Job Details

Qualifications

Managing customer accounts
Customer communication
Stakeholder engagement
Customer relationship building
Customer retention strategy
Risk mitigation strategy development
Managing clients in a customer support role
Customer information system software
Cross-functional communication

Full Job Description

About US

At Qmatic, our purpose is clear: a world where everyone can access the services they need.

For more than 40 years, we have shaped how people connect with essential services—reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.

Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Our solutions power service journeys for leading enterprises and public organizations worldwide.

The Role

The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization. This role serves as a primary post-sale relationship owner, working closely with customers to support adoption, monitor account health, facilitate renewals, and identify opportunities to strengthen engagement across the customer organization.

This individual will act as both a customer advocate and a strategic business partner, helping customers achieve desired outcomes while coordinating cross-functional internal resources to deliver a high-quality customer experience. The Customer Success Manager will also partner with Sales to support expansion opportunities within existing accounts.

The ideal candidate will have prior experience in a Customer Success Manager role and demonstrate strong relationship management, commercial awareness, and cross-functional collaboration skills.

Key Responsibilities

Manage a portfolio of assigned customer accounts and serve as a primary point of contact for ongoing relationship management.
Lead and coordinate contract renewal activities, including renewal planning, tracking, risk identification, and internal alignment to support successful and timely renewals.
Monitor customer health through regular review of account activity, adoption trends, satisfaction indicators, and business outcomes.
Proactively identify and mitigate retention risks by developing action plans and partnering with internal stakeholders to address issues in a timely manner.
Build and expand relationships within customer organizations by identifying and engaging additional stakeholders, decision-makers, and champions.
Help customers define, measure, and achieve value from the company’s products and services.
Conduct regular customer meetings, business reviews, and success planning sessions to maintain engagement and align on objectives.
Manage internal customer expectations by clearly communicating customer priorities, needs, and concerns to appropriate internal teams.
Collaborate with Sales to support expansion opportunities within existing accounts, including identifying potential upsell or cross-sell needs and assisting with account strategy.
Partner closely with Sales, Professional Services, Support, Product, Finance, and other internal teams to ensure a consistent and effective customer experience.
Maintain accurate and timely customer records, account plans, renewal updates, and activity documentation in CRM and other business systems.
Contribute to the development and continuous improvement of customer success processes, standards, and best practices.

Required Qualifications

Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent combination of education and relevant experience.
Minimum 5 years of experience in a Customer Success Manager role or a similar customer-facing account management position.
Demonstrated experience managing customer renewals and supporting retention efforts.
Proven ability to build strong, trust-based relationships with customer stakeholders at multiple levels of an organization.
Experience monitoring and managing customer health, including identifying risks and driving proactive resolution.
Strong verbal, written, and interpersonal communication skills.

Strong organizational and time management skills, with the ability to manage multiple priorities and accounts effectively.
Ability to work cross-functionally and influence internal teams in support of customer outcomes.
Proficiency with CRM platforms and related customer management tools.
Preferred Experience
Prior experience in a B2B software, technology, solutions, or services environment.
Prior experience work in Government and/or Healthcare.
Experience supporting account expansion, upsell, or cross-sell opportunities in partnership with Sales.
Experience conducting executive business reviews and success planning with customers.
Familiarity with customer success methodologies, health scoring, and value realization frameworks.
Knowledge, Skills, and Abilities
Strong customer relationship management and account management capabilities.
Ability to balance customer advocacy with business objectives.
Strong analytical and problem-solving skills.

Ability to identify commercial opportunities while maintaining a customer-centric approach.
Ability to manage sensitive customer situations with professionalism and sound judgment.
High degree of initiative, accountability, and collaboration.

#Qmatic

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Refine Your Search

customer success manager jobs in lawrenceville

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager I

Senior Customer Success Manager

Customer Success Manager

Customer Success Manager - Refreshment Services (GA, Tucker)

Senior Customer Success Manager (Procurement)

Customer Success Manager (GA, Tucker)

Client Success Manager

Customer Success Manager

Customer Success Manager

Client Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager (GA, Tucker)

Client Success Manager

Customer Success Manager

Director of Customer Success

Senior Partner Success Manager

Customer Success Manager

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