Top 25 Senior customer service representative Jobs in Lawrenceville

Customer Success Senior Manager - Retail and Consumer Goods (RCG/ CPG)
Salesforce —Atlanta, GA
- $123,100 - $247,900 a year
- Full-time
- Hybrid work
- Office
- Experience equivalent to degree accepted
- In-person
- Paid parental leave
- Disability insurance
14h
Senior Customer Service Specialist
City Of Roswell —Roswell, GA
- $27.57 - $35.84 an hour
- Full-time
- Writing skills
- Basic math
- Research
Quick Apply
14d
Senior Customer Service Specialist
Nidec Motor Corporation —Suwanee, GA
- Full-time
- Spanish
- No experience needed
- English
3d
Manager, Partner Care
Priority Technology Holdings, LLC —Alpharetta, GA
- $66,000 - $84,000 a year
- Full-time
- Remote
- Analysis skills
- Recruiting
- Senior level
- Health savings account
- Employee stock purchase plan
Quick Apply
1d
Senior Manager, Integration & POS Services
Priority Technology Holdings, LLC —Alpharetta, GA
- $93 an hour
- Full-time
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Employee stock purchase plan
Quick Apply
13d
WorkForce Software, Senior Client Success Manager
ADP —Alpharetta, GA
- $86,600 - $161,600 a year
- Full-time
- Hybrid work
- Military
- Office
- 8 years
- Wellness program
- Disability insurance
Sr. Director, Client Engagement
Epsilon —Atlanta, GA
- $128,000 - $192,000 a year
- Email
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- Paid holidays
10d
Senior Advisor, Client Engagement—Media and Audience Strategy
Epsilon —Atlanta, GA
- $96,000 - $144,000 a year
- Email
- Hybrid work
- Bachelor's degree
- Fair chance
- Experience equivalent to degree accepted
- Commuter assistance
- Paid holidays
Customer Success Manager, Senior Manager-MuleSoft
Salesforce —Atlanta, GA
- $150,100 - $247,900 a year
- Full-time
- 5 years
- Office
- Mentoring
- Paid parental leave
- Disability insurance
Business Insurance Sr. Account Associate
Marsh —Alpharetta, GA
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Disability insurance
- Health insurance
Senior Client Service Manager
Gallagher —Atlanta, GA
- Full-time
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
4d
Senior Customer Success Manager (Procurement)
Euna Solutions —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Opportunities for advancement
Quick Apply
1d
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Stone Mountain, GA
- $36,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Disability insurance
Sr. Associate - Customer Care - Voice 5B
Brightclaim, LLC —Atlanta, GA
- $31,200 - $39,000 a year
- Full-time
- Marketing
- Customer service
- Mid-level
Quick Apply
11d
Client Engagement Senior Associate, Tax Operations
Crowe —Atlanta, GA
- $21.75 - $44.50 an hour
- Full-time
- Hybrid work
- 5 years
- Continuous improvement
- US work authorization
Quick Apply
10d

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Senior Customer Service Specialist
City Of Roswell —Roswell, GA
Additionally, duties entail confirming permit fees, reviewing computer records for permit processing, answering calls, assisting callers and walk-in customers…
$27.57 - $35.84 an hour
Quick Apply
14d
Customer Success Senior Manager - Retail and Consumer Goods (RCG/ CPG)
Salesforce —Atlanta, GA
With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the…
$123,100 - $247,900 a year
14h

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Client Services Manager (Care Manager) – Senior Home Care
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Valid driver's license, proof of insurance, and ability to travel locally. Minimum of 2 years of experience in a care-related field.
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9d
Customer Service Representative- Mon-Fri 8 AM - 4:30 PM
DSV —Lockbourne, OH
Essential Functions:Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol…
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Customer Success Senior Manager - Retail and Consumer Goods (RCG/ CPG)

Salesforce -
Atlanta, GA

Apply Now

Job Details

Full-time
$123,100 - $247,900 a year
14 hours ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance

Qualifications

Certified Salesforce Administrator
Managing customer accounts
AI platforms (beyond public GPTs)
Incident Escalation
Business consulting
Managing clients in a customer support role
Salesforce Cloud
Machine intelligence
Incident management operations support
Cross-functional collaboration
Cross-functional team management
Cross-functional communication
IT consulting

Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description
For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
As a Customer Success Manager, Senior Manager (CSM) for Retail and Consumer Good/ Consumer Packaged Goods , you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.
These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience.
Your Impact
Single Point of Accountability: Orchestrate Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion.
Customer Advocacy: Forge deep relationships with executive sponsors, business, and IT leaders; proactively surface value realization and growth opportunities.
Success Strategy Execution: Launch and execute Customer Success Plans; renew and expand across customers.
Issue Resolution: Proactively manage risks and urgent escalations, partnering across internal Salesforce teams to swiftly resolve challenges.
Insights and Innovation: Monitor market and customer trends.
Health Monitoring: Track and communicate customer health metrics, customer success scores, and overall loyalty insights.
Minimum Requirements
Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant).
Minimum of 8+ years in Customer Success , Technical Account Management, Consulting, or equivalent experience., preferably in RCG and/or CPG
Demonstrated ability to work with C-level executives and lead conversations at the intersection of technology and business outcomes.
Strong technical fluency across AI, CRM, data platforms, and digital engagement strategies.
Deep understanding of Salesforce’s ecosystem, products, and best practices.
Proven track record leading efforts across large, cross-functional teams to drive customer success.
Exceptional communication, presentation, and influence skills at all organizational levels.
Experience managing escalations and resolving critical customer situations.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred Requirements
Salesforce Certifications: AI Associate, AI Specialist, Administrator, Advanced Administrator, Data Cloud Consultant, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant.
Knowledge of modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift) and AI tools (Python, R, Jupyter).
Passion for helping customers drive business outcomes through AI, automation, and data.
Previous experience working with enterprise customers and scaling innovation initiatives.
Note: This role is office-flexible, with the expectation that you will work from a Salesforce office three (3) days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $123,100 - $227,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $147,400 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Apply Now

Refine Your Search

senior customer service representative jobs in lawrenceville

Customer Success Senior Manager - Retail and Consumer Goods (RCG/ CPG)

Senior Customer Service Specialist

Senior Customer Service Specialist

Manager, Partner Care

Senior Manager, Integration & POS Services

WorkForce Software, Senior Client Success Manager

Sr. Director, Client Engagement

Senior Advisor, Client Engagement—Media and Audience Strategy

Customer Success Manager, Senior Manager-MuleSoft

Business Insurance Sr. Account Associate

Senior Client Service Manager

Senior Customer Success Manager (Procurement)

Sr. Consumer Loan Specialist - Sales Customer Service

Sr. Associate - Customer Care - Voice 5B

Client Engagement Senior Associate, Tax Operations

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