Top 7 Desktop support analyst Jobs in Lawrenceville Ga

Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Level 1 Help Desk Analyst
Software Technology Inc —Conyers, GA
- Spanish
- Microsoft Outlook
- Mid-level
Quick Apply
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Level 1 Help Desk Analyst
Novisync —Conyers, GA
- $20 an hour
- Spanish
- Microsoft Outlook
- Mid-level

More jobs to discover

Find similar jobs that you might be interested in.

Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
Ability to explain technical concepts to non-technical users. Receive, log, and prioritize incoming service desk tickets through various channels (phone, email,…
Quick Apply
Level 1 Help Desk Analyst
Novisync —Conyers, GA
This position requires handling a high volume of calls in a call center environment focused on customer service. MUST have IT Help Desk Call Center exp*.
$20 an hour

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Analyst, Associate Technology Support
Victoria's Secret —Reynoldsburg, OH
Partner with other business groups in VS&Co. to resolve multi-layer problems. Level 2 support – defined as: anything needing in person & remote support.
$59,300 - $77,805 a year
10d

Show more jobs in cities nearby

I want to receive the latest job alert for desktop support analyst in lawrenceville ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support analyst jobs near lawrenceville ga

Service Desk Analyst

DIGIOFFICE
Johns Creek, GA

Quick Apply

Job Details

Full-time
$21 an hour

Benefits

Opportunities for advancement
Flexible schedule

Qualifications

Network troubleshooting
Equipment troubleshooting
Windows
Computer hardware
Desktop applications

Full Job Description

Benefits:

Flexible schedule
Opportunity for advancement
Training & development
Wellness resources

DigiOffice is seeking a reliable, customer-focused Service Desk Analyst to support end users during weekend service desk operations. This role serves as the first point of contact for IT support requests and is responsible for troubleshooting technical issues, resolving user incidents, documenting tickets, and ensuring a positive support experience.

The ideal candidate is a tech-savvy problem solver who can work independently, communicate clearly, and remain professional under pressure. This is a great opportunity for someone who enjoys weekend work, values flexibility, and is interested in expanding into additional weekday hours when available.

NOTE: This is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered.

Key Responsibilities:

Serve as the first point of contact for end-user technical support requests during weekend shifts.
Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, network, login, access, and general IT issues.
Provide support to users by phone, email, ticketing system, remote tools, or in person, depending on client needs.
Accurately document all issues, troubleshooting steps, resolutions, and follow-up actions in the service desk system.
Escalate complex or unresolved issues to the appropriate technical team or supervisor.
Track open tickets and follow up with users to ensure issues are fully resolved.
Maintain a high level of professionalism, patience, and customer service when supporting end users.
Follow established IT support procedures, security practices, and client service standards.
Assist with basic account support, password resets, equipment troubleshooting, and application access issues.
Support a smooth and consistent user experience during weekend coverage hours.

Required Qualifications:

Prior experience in a service desk, help desk, desktop support, or IT support role preferred.
Basic understanding of computer hardware, software, operating systems, network connectivity, and common business applications.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Strong customer service mindset and ability to work with users at all technical levels.
Ability to work independently during weekend shifts with limited supervision.
Strong attention to detail when documenting tickets and resolutions.
Ability to remain calm, professional, and organized while handling multiple support requests.
Flexibility to work additional weekday hours if a full 40-hour workweek is desired and available.

Preferred Qualifications:

Experience using a ticketing system or service desk platform.
Experience supporting Microsoft Windows, Microsoft 365, Outlook, Teams, printers, VPN, password resets, and basic network connectivity issues.
Experience working in a client-site, corporate, logistics, or enterprise support environment.
Basic knowledge of ITIL processes or service desk best practices.
CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.

Why Join DigiOffice?
At DigiOffice, you’ll be part of a team focused on building smarter, stronger, and more secure operations for modern organizations. Our work goes beyond traditional IT support—we help clients modernize infrastructure, improve reliability, strengthen security, and scale with confidence. Team members have the opportunity to contribute to meaningful projects, work in dynamic operational environments, and make a measurable impact. If you value innovation, accountability, and practical problem-solving, DigiOffice offers a place where your work can directly drive transformation.

Quick Apply

Refine Your Search

desktop support analyst jobs in lawrenceville ga

Service Desk Analyst

Service Desk Analyst - Tier I

Level 1 Help Desk Analyst

Service Desk Analyst II

Level 1 Help Desk Analyst

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for desktop support analyst in lawrenceville ga

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected