Top 20 Level 1 help desk Jobs in Lawrenceville Ga

IT Support Specialist I
Priority Technology Holdings, LLC —Alpharetta, GA
- $23 - $27 an hour
- Full-time
- Google Workspace
- Windows
- Associate's degree
- Health savings account
- Employee stock purchase plan
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Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
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Technical Support Analyst I
LexisNexis Risk Solutions —Alpharetta, GA
- $40,400 - $67,400 a year
- Weekends as needed
- Microsoft Outlook
- Research
- 1 year
Helpdesk Associate Tier 1
Ole Mexican Foods Inc —Norcross, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
IT Technical Support - Tier 1
Pratt Industries —Conyers, GA
- Mid-level
- Bachelor's degree
- In-person
- Paid holidays
- Health insurance
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IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Stone Mountain, GA
- $25.48 - $41.68 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Data Center Technician I
Flexential Corp. —Norcross, GA
- $19 - $21 an hour
- Monday to Friday
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
- Wellness program
- Health savings account
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Customer Support Technician Level I
PossibleNow —Duluth, GA
- Email
- Background check
- Pass drug screening
- High school diploma or GED
- Health savings account
- AD&D insurance
Technical Support Analyst I
RELX —Alpharetta, GA
- $40,400 - $67,400 a year
- Weekends as needed
- Microsoft Outlook
- Research
- 1 year
Level 1 Help Desk Analyst
Software Technology Inc —Conyers, GA
- Spanish
- Microsoft Outlook
- Mid-level
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Product Support Specialist I
MERIDIAN COOPERATIVE INC —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- AD&D insurance
- Health insurance
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Level 1 Help Desk Analyst
Novisync —Conyers, GA
- $20 an hour
- Spanish
- Microsoft Outlook
- Mid-level
Product Support Specialist I
FUTURA SYSTEMS INC —Atlanta, GA
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- AD&D insurance
- Health insurance
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Cloud Engineer I - FIRST SHIFT
QTS Data Centers —Suwanee, GA
- Email
- Writing skills
- Mid-level
- 3 years
Technical Implementation Engineer I
Landis+Gyr —Alpharetta, GA
- $76,400 - $92,000 a year
- Bachelor of Science
- English
- Windows
- Paid holidays
- Health insurance
Technical Support Engineer I
IPA - Innovative Product Achievements —Duluth, GA
- Weekends as needed
- Hybrid work
- Mid-level
- Linux
- Associate's degree
- Paid parental leave
- Health savings account
OSC Facilities Support Engineer I
QTS Data Centers —Suwanee, GA
- Weekends as needed
- Bachelor of Science
- Mid-level
- Analysis skills
- Wellness program
- Health savings account
10d

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level 1 help desk jobs near lawrenceville ga

IT Support Specialist I

Priority Technology Holdings, LLC -
Alpharetta, GA

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Job Details

Full-time
$23 - $27 an hour

Benefits

Health savings account
Employee stock purchase plan
Health insurance
Unlimited paid time off
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Gym membership

Qualifications

Authentication
Customer communication
Standard Operating Procedures (SOPs) implementation
Customer support ticket management
MFA
Productivity software
Standard operating procedures (SOPs)
VPN

Full Job Description

Job title: IT Support Specialist I

Reports to: Manager, Technical Operations

Department: Central Services

Location: Alpharetta, GA

Grade: 13

About Priority Commerce:

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

The IT Support Specialist I is responsible for providing reliable, timely support for common end-user technology issues while building foundational knowledge of systems and processes. This role supports overall organizational productivity through clear communication, accurate documentation, and consistent follow-through, ensuring employees can rely on technology support to stay focused and productive. This is an entry-level position ideal for individuals looking to build a strong foundation in IT support and progress toward more advanced technical roles.

Responsibilities:

Respond to user tickets involving hardware, software, access, and device issues.
Follow documented Standard Operating Procedures (SOPs) and runbooks for all troubleshooting steps.
Perform initial triage and classification of incidents.
Document all actions clearly and accurately within the ticketing system.
Support onboarding and offboarding tasks, including account setup and device provisioning.
Maintain clear, professional, and timely communication with end users, setting appropriate expectations.
Support monitoring, alert response, and routine operational checks.
Escalate complex or unfamiliar issues to Specialist II or III with clear context.
Collaborate effectively with team members to ensure smooth handoffs and issue resolution.

What Success Looks Like:

Independently resolves routine hardware, software, access, and device issues within SLA, accurately triaging and escalating with clear context.
Follows SOPs and runbooks consistently, producing clean, accurate ticket documentation.
Maintains professional, timely communication with users, setting appropriate expectations.
Supports onboarding/offboarding and responds appropriately to monitoring alerts and operational checks.
Collaborates effectively with the team, escalating to Specialist II/III with clear context, and consistently meets service targets ( 90% SLA compliance, strong CSAT).

Candidate Requirements:

Minimum Requirements

Strong fundamentals in troubleshooting and customer support.
Ability to follow SOPs and structured processes accurately and consistently.
Clear written and verbal communication skills.
Basic understanding of Windows and/or macOS operating systems.
Familiarity with O365 or Google Workspace environments.
Basic knowledge of MFA (Multi-Factor Authentication), VPN, printers, and endpoint devices.
Ability to prioritize and manage a ticket queue within defined SLAs.
Willingness to learn and apply feedback in a fast-paced support environment.

Preferred Requirements

Prior experience in a help desk, IT support, or customer service role.
Experience with ticketing systems and IT service management (ITSM) tools.
Familiarity with account provisioning, device imaging, or endpoint management tools.
Exposure to monitoring and alerting platforms.
Associate's degree or relevant certification (e.g., CompTIA A+, Network+) in a technology-related field, or equivalent practical experience.
Demonstrated ability to identify patterns in recurring issues and suggest process improvements.

Compensation and Benefits:

Compensation range: $23/hr - $27/hr
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

Bonus programs
401(k) match
Employee Stock Purchase Program (ESPP)
HSA and FSA options
Financial wellness resources and employee discount programs

Health & Well-being

Medical, dental, and vision coverage
Mental health support for employees and dependents through Lyra Health
Family planning and women’s health benefits through Carrot
Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

Education expense reimbursement
Leadership development programs
Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

Requires prolonged sitting, standing, bending, stooping and stretching.
Requires the ability to lift 10 pounds.
Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Quick Apply

Refine Your Search

level 1 help desk jobs in lawrenceville ga

IT Support Specialist I

Service Desk Analyst - Tier I

Technical Support Analyst I

Helpdesk Associate Tier 1

IT Technical Support - Tier 1

IT Support Engineer I, Ops Tech Solutions (OTS)

Data Center Technician I

Customer Support Technician Level I

Technical Support Analyst I

Level 1 Help Desk Analyst

Product Support Specialist I

Level 1 Help Desk Analyst

Product Support Specialist I

Cloud Engineer I - FIRST SHIFT

Technical Implementation Engineer I

Technical Support Engineer I

OSC Facilities Support Engineer I

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