Top 10 National vision Jobs in Lawrenceville Ga

Store Support Representative
National Vision —Lawrenceville, GA
- Full-time
- Hybrid work
- Word processing
- Computer literacy
- Windows
- Paid holidays
- Health insurance
Quick Apply
Managed Care Enrollment Representative
National Vision —Lawrenceville, GA
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
13d
Human Resources Business Partner - Field
National Vision —Lawrenceville, GA
- Full-time
- Hybrid work
- 6 years
- Writing skills
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
10d
Experienced Lab Technician - Day Shift
National Vision —Lawrenceville, GA
- Overtime
- Mid-level
- Manufacturing
- 2 years
- Paid holidays
- Health insurance
Quick Apply
Experienced Lab Technician - Night Shift
National Vision —Lawrenceville, GA
- Full-time
- Mid-level
- Manufacturing
- 2 years
- Paid holidays
- Health insurance
Quick Apply
Senior Accountant
National Vision —Lawrenceville, GA
- Full-time
- Hybrid work
- Oracle
- CPA
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Application Architect - ServiceNow
National Vision —Lawrenceville, GA
- Full-time
- Hybrid work
- Customer service
- Java
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Licensed Optician - General Manager
National Vision —Alpharetta, GA
- Full-time
- Inventory management
- 5 years
- Merchandising
- Employee stock purchase plan
- Paid holidays
Quick Apply
3d
Senior Manager, SEC Reporting and Technical Accounting
National Vision —Lawrenceville, GA
- Full-time
- Hybrid work
- Oracle
- CPA
- Research
- Paid holidays
- Health insurance
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13d

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Optician / Optical Sales (Bilingual Spanish Preferred)
Gwinnett Pediatric & Adult Eye Center —Suwanee, GA
Help train and support front desk team members. We are seeking a *sales-driven Optician / Optical Sales *to help guide patients through frame and lens selection…
$20 - $28 an hour
Quick Apply
3d
Ophthalmic Technician
Woolfson Eye Institute —Lawrenceville, GA
Return and answer patient phone calls as needed. Assist Physician with patient examination and treatment, responsible for patient histories, routine diagnostic…
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Store Support Representative

National Vision -
Lawrenceville, GA

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
401(k) matching

Qualifications

Computer operation
Phone communication
Word processing
Spreadsheets
Windows
High school diploma or GED
Typing
POS systems
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Company Description

At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical retail companies in the United States with over 1,200 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

We are hiring for a Store Support Representative to join our growing team!

Job Description

Provides operational and application support to our retail stores by assisting with point-of-sale (POS), order management, optical workflows, payment processing, refunds, and other store support-related functions. The role focuses on troubleshooting store operations, resolving support requests, documenting cases, and partnering with internal departments to ensure timely issue resolution.

What Would You Do? The Specifics.

Provide phone and email support to retail store associates by troubleshooting operational and application-related issues.
Support store associates with Point of Sale (POS), order management, payment processing, refunds, insurance transactions, pricing discrepancies, promotions, and other store operational processes.
Research, troubleshoot, and resolve store support requests while following established policies and procedures.
Document all customer interactions, troubleshooting steps, resolutions, and follow-up actions within the SERVE ticketing system.
Escalate complex issues to the appropriate internal departments, including IT, Application Support, Development, Distribution Center, Vendor Specialist, Finance, or other business partners when necessary.
Monitor assigned cases to ensure timely follow-up and resolution while communicating updates to stores.
Partner with cross-functional teams to resolve order, inventory, fulfillment, vendor, and operational issues impacting store performance.
Maintain current knowledge of store systems, applications, policies, and operational procedures through ongoing training and documentation.
Deliver exceptional customer service by providing clear communication, accurate guidance, and timely issue resolution.
Meet departmental productivity, quality, documentation, and customer service performance metrics.
Respond to approximately 35 or more support requests daily through inbound calls, emails, chats, and ticket queues.

Qualifications

Work Experience

1+ Call Center Support experience. (Required)

Education

High School Diploma or equivalent. (Required)

Additional Skills

Intermediate: Spreadsheet, Word Processing/Typing. (Required)
Computer networking. (Preferred)
Must be able to type 60 WPM. (Required)
Ability to work at least 1-2 Saturday a month. (Required)
Ticketing system (Serve). (Required)
POS Experience. (Required)
Must have good understanding of computer operating systems including Windows. (Required)
Effective problem solving and troubleshooting skills. (Required)
Excellent verbal & written communication and documentation skills, with the ability to listen and understand instructions. (Required)
Excellent telephone and interpersonal skills. (Required)
Completion of in-depth side by side classroom training. (Required)
Must be able to work unsupervised, as well as part of a team and produce the same quality output. (Required)
Experience supporting a proprietary software application or POS system. (Required)

Additional Information

Taking Care of our People!

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Quick Apply

Refine Your Search

national vision jobs in lawrenceville ga

Store Support Representative

Managed Care Enrollment Representative

Human Resources Business Partner - Field

Experienced Lab Technician - Day Shift

Experienced Lab Technician - Night Shift

Senior Accountant

Application Architect - ServiceNow

Licensed Optician - General Manager

Senior Manager, SEC Reporting and Technical Accounting

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