The Resident Services Coordinator (RSC) serves as a point of contact for residents and employees in the healthcare and culinary departments. This role ensures resident services function smoothly by leading by example, modeling care expectations, and providing support. The RSC acts as an advocate for the community’s vision and values.
Essential Functions:
The following essential functions are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
Obtain vital signs and notify the supervising nurse of deviations per the Individualized Service Plan (ISP)
Follow residents’ ISP and daily task sheets
Communicate changes in resident status or home situation to appropriate supervisors
Utilize standard precautions and infection control procedures
Follow written instructions and request assistance when needed
Maintain a safe and clean resident environment
Exhibit a caring and respectful attitude toward residents and their property
Assist with activities and encourage resident engagement and participation
Uphold confidentiality of residents and coworkers (HIPPA)
Provide assistance with:
Personal hygiene
Changing bed linens and making beds
Toileting and incontinent care
Nutritional and fluid intake
Dressing
Ambulation and transfers
Positioning
Medication reminders
Perform other duties as assigned within scope of practice
Prepare schedules for Cooks and Culinary Service Aides
Ensure quality food preparation and presentation
Plan menus minimizing leftovers
Prepare food, serve meals, and clean dishes
Develop and update the full-service “Anytime” menu
Maintain food storage and rotation
Order food and supplies as needed
Maintain a three-day supply of dry goods for emergency situations
Maintain inventory of kitchen equipment, food, and supplies and complete annual inventories
Comply with food storage, sanitation, and hazardous material regulations
Monitor temperatures and cleaning schedules
Ensure proper sanitation practices and train appropriate staff
Conduct culinary service meetings
Use proper body mechanics when lifting or pushing carts
Participate in hiring and training staff
Enforce and comply with PPE requirements
Train new employees on job duties and Policies & Procedures
Attend bi-weekly and mandatory in-service meetings
Follow all community and company policies and the Employee Handbook
Report unsafe conditions immediately
Perform other duties as assigned
Culinary experience
Healthcare experience
Leadership experience
Professional and welcoming demeanor
Excellent communication skills
Strong organizational skills
Good work ethic
Listening and problem-solving skills
Genuine interest in the aging process and elderly care
Strong commitment to providing quality services
Decision-making, budgeting, and goal-setting abilities
Open to change and learning
Ability to empower staff and work as part of a team
Compassionate and patient approach
Ability to take direction and respond effectively to supervision
One to three years of experience and/or training in healthcare and/or culinary services, or equivalent education
One to three years of managerial experience, preferably in healthcare
Regular standing, walking, sitting, reaching, and use of hands
Occasional climbing, stooping, kneeling, crouching, crawling, tasting, or smelling
Ability to lift up to 50 pounds occasionally
Indoor, climate-controlled work environment
Possible exposure to outdoor weather, chemicals, moving mechanical parts, and electrical risks
Continuous interaction with residents and family members under stress
Position is considered safety-sensitive
Competitive salary and bonus opportunities
Health, dental, vision, disability, and life insurance
401(k) with match
Paid time off and flexible hours
Employee assistance program and on-demand pay
Career growth in a fast-growing company
We provide seniors with the exceptional care they deserve, in an extraordinary living environment. Our communities offer seniors the freedom to enjoy each day as they see fit, with the right level of care and support; helping them approach life with renewed confidence and purpose.
Since 2004, we’ve created a culture where our staff can innovate and grow — while our residents thrive and their families enjoy peace of mind.
The Minnesota Equal Pay for Equal Work Act requires employers in the state of Minnesota to disclose the following information. If the position applied to is not located in Minnesota, the following information may not apply. The base range represents the low and high end of the pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of our total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, we provide a variety of benefits to employees, including medical, dental, and vision insurance coverage, disability insurance, 401(k) with match, paid time off (PTO), Flexible hours for better work-life balance, Employee assistance program, on-demand pay.
We are committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local laws.
