Top 55 Customer service representative Jobs in Lawton, Ok

Contact Center Representative
FORT SILL FEDERAL CREDIT UNION —Lawton, OK
- Overtime
- Writing skills
- Basic math
- High school diploma or GED
CSR (full-time)
FSNB,National Association —Lawton, OK
- $12.50 an hour
- Full-time
- Data entry
- Entry level
- Under 1 year
- Paid training
- Health insurance
Quick Apply
2d
Part-Time Ramp and Customer Service Agent
Envoy Air Inc. —Lawton, OK
- $13.23 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
Pharmacy Customer Service Associate
Walgreens —Lawton, OK
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Associate I
Dollar Tree —Lawton, OK
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Service BDC
Lawton KIA —Lawton, OK
- $12 - $18 an hour
- Full-time
- Dealership
- Driver's License
- Criminal background check
- Free parking
- Dental insurance
Customer Service/Sales
Home Depot —Lawton, OK
- Entry level
Bilingual WAH - OKLAHOMA ONLY - Call Center Representative
InfoCision Management Corp. —Oklahoma
- $15 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
Service Manager
SouthWest HMS LLC —Lawton, OK
- $7,500 - $15,000 a month
- Mid-level
- Bachelor's degree
- Business Administration
Quick Apply
SALES REPRESENTATIVE / CUSTOMER SERVICE
RNR Tire Express and Custom Wheels - Lawton, OK —Lawton, OK
- Full-time
- Mid-level
Quick Apply
Customer Service Associate
Raising Cane's —Lawton, OK
- $12 an hour
- Urgently hiring
- No experience needed
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
- Disability insurance
Quick Apply
Pro Customer Service/Sales
Home Depot —Lawton, OK
- Entry level
- Commercial
Card Associate (full-time)
FSNB,National Association —Lawton, OK
- $12.50 an hour
- Full-time
- Microsoft Word
- Administrative experience
- Communication skills
- Paid training
- Health insurance
Quick Apply
Customer Service Associate I
Family Dollar —Lawton, OK
- $9.00 - $9.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate - Temporary
Walgreens —Duncan, OK
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
2d
Licensed Insurance Representative - Remote
Teleperformance USA —United States
- Remote
- 18 years or older
- Computer literacy
- Windows
- Health insurance
- Dental insurance
Licensed Insurance Representative - Remote
Teleperformance USA —United States
- $21.50 an hour
- Remote
- 18 years or older
- Computer literacy
- Windows
- Paid training
- Health insurance

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CSR (full-time)
FSNB,National Association —Lawton, OK
Provide excellent customer service by answering and handling all calls in a courteous and professional manner. Paid vacation and personal leave.
$12.50 an hour
Quick Apply
2d
Customer Service Representative - State Farm Agent Team Member
Tracey Denson - State Farm Agent —Wichita Falls, TX
Detail-oriented and able to multitask. As a Customer Service Representative - State Farm Agent Team Member with Tracey Denson - State Farm Agent, you will…
$40,000 - $60,000 a year
Quick Apply

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Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
From $19 an hour
Consumer Support Unit - Consumer Support Associate
Phillips & Cohen Associates Ltd. —Gahanna, OH
Administrative or Customer Service experience required (1-3 years in the financial services field preferred). Promptly and accurately fulfill consumer requests…
$18 an hour
Quick Apply
12d

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Contact Center Representative

FORT SILL FEDERAL CREDIT UNION -
Lawton, OK

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Job Details

Qualifications

Phone communication
Writing skills
Basic math
Driver's License
Typing
10 key typing
Client interaction via phone calls

Full Job Description

Supervisor: Contact Center

Job Description:
This position requires the job holder to answer telephone account inquiries from members and process their requests for: funds and transfers between accounts check reorders, order check copies, payroll allocations, stop payment orders, wire transfer requests, and membership file updates. The Representative will open new accounts by mail and quote IRA/CD rates and basic information. Quote values of vehicle from JD Power NADA, quote loan payoffs, process loan add ons and give basic loan and application information, including interest rates. Representative will be responsible for reissuing, placing blocks, holds on accounts for lost or stolen plastic cards or service abuse, and will handle all general phone service to members with questions.

1. Answer incoming calls, determines the needs of the caller and verify the caller’s identity, minimizing the caller’s time and effort in resolving their concern.
2. Identify products/service that might be beneficial to members and provides information about their value and benefit.
3. Performs transactions for member to include transfer of funds between accounts and or loan, stop payments, close and reorder debit cards, provide balances and review transaction history, reissue and reset pin numbers, process loan or credit card payments, originate consumer loan and credit card applications.
4. Cross-sell online banking, website and bill pay services, assist customers in setting up online banking enrollment, and understand the e-statement process.
5. New account duties include interviewing potential members to obtain information and explain available financial services. Verify potential members for field of membership qualifications, complete and obtain signature in workflow, prepare temporary checks, open accounts for members. Ability to accurately review credit report for OFAC/ID alerts when required and use AML
6. Process requests for new membership accounts. Sending correspondence to obtain necessary documentation to open memberships/accounts.
7. Provide information on products, services or policies, including eligibility for membership, types of accounts, dividend and interest rates, office locations, hours, etc. Cross-sell credit union products, including ability to explain features and benefits of each. Answer basic loan questions including next due date, payment amount, frequency, payment method and final payment date.
8. Scan information into the computer system.
9. Basic understanding of back office procedures and daily routines.
10. Process loan payoffs and provide this communication to dealerships and insurance companies in an accurate and timely manner
11. Assist other departments and branches with transactions as needed, provide support for the collections department and branch managers in fulfilling member request and merchant verifications.
12. Identify member needs through building rapport and asking open-ended questions and strive to meet those needs.
13. Present, promote, and recommend products and services to meet member needs and to contribute to overall branch performance goals.
14. Cross-sell CU products by answering inquires, informing members of new services and product promotions, determining member needs and recommending alternate channels when applicable. Perform outbound relationship calls according to guidelines set if applicable. Acquire and retain member relationships through relationship building, financial goal planning and overcoming objections.
15. Educate members on how to use alternate channels/digital platforms to bank on the go.
16. Attend and participate in Morning Brews and complete action items as set.
17. Represent FSFCU in a courteous, efficient and professional manner at all times. Maintain positive attitude when dealing with members and co-workers. Work cooperatively in a team environment with other staff members
18. Maintain professional appearance and good attendance.
19. Ensure highest level of accuracy and confidentiality in all credit union business.
20. Other duties as assigned.

This position is a Monday – Saturday. The hours are M-F between 6:45am-6:00pm and 8:30-1:00 on Saturday. Shift Rotation will be required. Overtime and flexible hours may be required as needed.

Comply with BSA and Fair Lending regulations when performing all job requirements, and stay abreast of updates/requirements of BSA/OFAC/CIP through the completion of training courses assigned annually by trainer as well as meetings discussing BSA compliance activities. Complete all required trainings.

Skills:
This position requires the associates to work well with others and be extremely detail oriented. Basic math and money, the ability to apply common sense and the ability to reason are expected. Excellent phone skills and manners are required. Good people skills as well as oral and written communication skills are essential. 10 key by touch and typing skills are required.

High school diploma or equivalent or an equivalent combination of education and experience, as well as the ability to read, analyze, and interpret technical procedures and regulations. Successful applicant will be comfortable giving simple instructions, writing short correspondence and effectively responding to questions and concerns in all areas of member involvement. A valid driver’s license is required.

Physical skills:
While performing this job, the associate is required to sit, and talk and hear on a telephone. The associate is frequently required to use hands and fingers, handle or feel objects, tools or controls. Standing and walking are occasionally required but extended periods of sitting are required. Specific vision abilities required by this job include close vision and adjustable focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervision Received Level:
Limited supervision

Remote Work:
Remote work is not available due to the nature of the job.

This job description is not a complete list of all the duties and responsibilities, nor does it constitute an employment contract. Duties and responsibilities may be added, deleted, or changed at any time at management’s discretion.

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Refine Your Search

customer service representative jobs in lawton, ok

Contact Center Representative

CSR (full-time)

Part-Time Ramp and Customer Service Agent

Pharmacy Customer Service Associate

Customer Service Associate I

Service BDC

Customer Service/Sales

Bilingual WAH - OKLAHOMA ONLY - Call Center Representative

Service Manager

SALES REPRESENTATIVE / CUSTOMER SERVICE

Customer Service Associate

Pro Customer Service/Sales

Card Associate (full-time)

Customer Service Associate I

Customer Service Associate - Temporary

Licensed Insurance Representative - Remote

Licensed Insurance Representative - Remote

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