Essential Functions
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Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service
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Work effectively with peers, team members, and regulatory agency personnel
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Ability to use equipment and supplies as required to ensure cleanliness
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Provide clean linen for guestrooms in a timely manner
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Separate linen according to classification, fabric, and color; fold, stack, hang and store all laundered linen, separating, counting and recording damaged linen, placing it in designated area
- Operates washers and dryers properly
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Sort stained lined for soaking and rewashing
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Clean dryer filters as scheduled and other equipment and work area daily
- Report equipment malfunctions promptly to the supervisor
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Always keep supplies and storage area orderly, maintaining par stock of laundry and cleaning supplies
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Skill in operation of the following tools and equipment: commercial laundry washer and dryer, commercial iron, chemical dispensers, laundry chute, ozone machines and vacuum cleaners
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Understand and comply with the Eye, Hi, Goodbye program.
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Regular attendance is required.
Other Duties and Responsibilities
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Know current casino promotions to provide information to guests upon request
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Ability to maintain confidentiality of business and financial matters and information related to the property, tribal owners, partners, guests, team members etc.
- Practice safety standards always. Verbally report all safety issues to hotel maintenance immediately and issue work order through the electronic work order system
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Follow all universal precautions, blood borne pathogen procedures and Personal Protective Equipment (PPE) as required
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Adjust work priorities as necessary
- Keep safe work area, by knowing where to get information, knowing how to read product labels and Material Safety Data Sheet (MSDS), and knowing when and how to warn others about hazards. Adhere to and comply with all safety regulations when handling chemicals according to MSDS
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Report equipment malfunctions promptly to the supervisor and maintenance order system
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Provide assistance to other employees to contribute to the smooth Hotel operations
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Maintain security of equipment, keys and supplies issued each day
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Promote excellent guest service by practicing a courteous, tactful, and patient manner with other team members, management, guests, vendors, and other members of the public. Always practice the 5/10 rule:
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When passing guests or team members within a 10-foot radius make eye contact
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When passing guests or team members within a 5-foot radius, acknowledge, and verbally greet such as “Good Morning, Afternoon, Evening”
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Immediately report any suspicious activities by guest or others
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Perform other related duties as may be assigned by reporting supervisor
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and team members may be asked to work shifts other than those they prefer or normally work, and overtime as required.
Core Competencies
- Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations
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Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
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Understand and comply with the Eye, Hi, Goodbye program
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Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
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Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
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Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
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Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
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Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
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Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
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Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings
- Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
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Ability to operate various types of equipment used in your department
Minimum Qualifications
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High school diploma or GED preferred
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Hotel housekeeping and commercial laundry room experience preferred
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Skills and abilities necessary to work with personal computers, cleaning equipment and sanitation systems
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Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
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Pass a background check and drug-screening test
Physical Demands and Work Environment
The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.
The team member will be standing for prolonged periods, working in confined spaces around extreme temperature ranges, and is regularly required to use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member may also occasionally be required to sit, walk, climb, or balance, and stoop, kneel, crouch, or crawl. The team member must occasionally lift up to 35 pounds and/or push, pull or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.
