Purpose:
Assistant Community Manager (ACM) is responsible for assisting the Community Manager (CM) in the overall operation and performance of the property to company standards including marketing, occupancy, collections, expense control, property maintenance and curb appeal, resident relations and team leadership.
Status: Salary $50,000 - $55,000 plus housing
Essential Functions:
1. Knows and applies all Ascentia policies, procedures and standards (see Ascentia Policy and Procedure Manual and Employee Handbook on portal)
2. Provides excellent internal and external customer service
a. Greets and assists residents and prospective residents
b. Answers and directs incoming calls
c. Prioritizes customer service ahead of other tasks and ensure that customers receive prompt and courteous service
d. Displays productive, professional conduct and professional attire, per Ascentia policy, at all times
e. Maintains satisfactory Customer Service Assessment scores
f. Inspects grounds, common areas and amenities on a daily basis to ensure compliance with company curb appeal standards and procedures
g. Proactively and reactively inputs maintenance work orders to anticipate and resolve resident issues
h. Follows up to ensure work order completion and resident satisfaction, when applicable
3. Assists prospective residents through the leasing process, in accordance with Ascentia policies and procedures and Fair Housing regulations
a. Maintains knowledge of and provides accurate information in relation to market rent rates, occupancy rates, move-in specials, sister communities and site amenities
b. Shows available models/homes and highlights attractive features
c. Uses selling techniques to “close the deal,” obtaining a signed residential application
d. Processes applications, leases and other paperwork and inputs information accurately into Yardi
e. Communicates with approved applicants on move-in information and Ascentia community guidelines
4. Markets community through a variety of platforms to gain occupancy
a. Assists in conducting market analysis
b. Follows up with prospective residents in a timely fashion
c. Utilizes and ensures accuracy of all marketing materials and signage
d. Updates and posts online advertising regularly, to ensure accuracy
5. Assists with the monthly rent collection process per company guidelines
a. Achieves or surpasses delinquency goals
b. Prepares and delivers delinquency notices and memos and eviction paperwork
c. Prepares reports and communicates regularly with Community Manager regarding occupancy and delinquency levels
6. Controls expenses and assists in the annual budgeting process
a. Maintains daily processing of invoices in PayScan
b. Assists the CM in maintaining adequate maintenance and office supply inventories
c. Codes transactions for Bill and submits receipts monthly in accordance with policy
d. Manages Purchase Order Log and Expense Notebook daily
7. Manages and develops staff
8. Completes additional reporting and administrative responsibilities for community, as needed
9. Manages safety compliance in all aspects of the community
a. Manages loss prevention in relation to safety
b. Ensures appropriate PPE, MSDS and safety policies and procedures are available and utilized. Works with Maintenance Supervisor to ensure all chemicals are properly labeled
c. Reports all unsafe working conditions to Maintenance Supervisor and CM immediately
d. Reports all community incidents and employee injuries to the appropriate parties at the Home Office and insurance company within 24 hours of the incident or accident
10. Demonstrates consistent, predictable attendance
Qualifications:
1. Excellent verbal and written communication skills
2. Strong attention to detail and organizational skills
3. Excellent prioritization and time management skills
4. Strong computer skills, including Microsoft Office
5. Bi-lingual preferred
Physical Demands and Environment:
1. The employee must occasionally lift and/or move up to 25 pounds.
2. Specific vision abilities required by this job include close vision and ability to adjust focus.
3. While performing the duties of this job, the employee is regularly required to talk or hear and should be comfortable using a phone for approximately four hours per day.
4. The employee is frequently required to sit.
5. The employee is occasionally required to stand, walk and reach with hands and arms.
6. The employee should be comfortable using a computer for up to eight hours per day.
7. The noise level in the work environment is usually moderate
Required Education or Experience:
1. Should possess at least two years of college education and two years of related experience or
2. Should possess at least four years of related experience
Supervisory Role: Assists in the supervision of one to ten employees
Reports To: Community Manager
Ascentia is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Application Question(s):
- How many years of customer service experience do you have?
- Do you possess a valid driver's license?
- Describe how you made an unhappy resident or customer happy in a challenging situation?
- How many years of property management experience do you have?
- Why do you feel you would be an excellent fit for this specific opportunity?
- Do you speak Spanish?
Work Location: In person
